HP C6380, C6340 manual Solution 3 Restart the computer

Page 238

Solution 3: Restart the computer

Solution: Restart the computer.

Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer.

If this did not solve the issue, try the next solution.

Solution 4: Uninstall and reinstall the product

Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it.

To uninstall and reinstall the product

1.Disconnect the USB cable between the product and the computer.

2.On the Windows taskbar, click Start, Printers and Faxes.

3.Right-click the product and select Delete.

4.Wait several seconds, and then reconnect the product to the computer with the USB cable.

5.Follow any onscreen prompts to reinstall the product.

Cause: There might have been a problem when you originally installed the product. If this did not solve the issue, try the next solution.

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

3.Remove all the items that are related to the HP scanning software.

A message appears on the computer to restart after removing some programs from the Add/Remove Programs list.

4.Select Click here to restart later.

5.Disconnect the product from your computer and then restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

Troubleshooting

Errors 235

Image 238

Contents Windows Help HP Photosmart C6300 All-in-One series Page Contents Use the photo features Print from your computerUse the reprint features Use the scan featuresUse the copy features Maintain the HP All-in-OneTroubleshooting HP warranty and support Technical informationIndex HP Photosmart C6300 All-in- One series Help OneHP Photosmart seriesC6300 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel features Control panel overviewLabel Icon Name and Description Display icons Menu overviewDisplay sleep state Photo Menu Setup MenuCopy Menu Scan MenuTo enter text using the visual keyboard Enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Overview Find more information Start Here guideFind more information Set your language and country/region Finish setting up the HP All-in- OneSet your preferences To set your language and country/regionTo set the default paper tray Enable faster browsing of photosTo turn faster browsing on or off Restore the factory defaults Set the energy save modeSet the paper tray for printing from a Bluetooth device To turn energy saving mode on or offTo turn the demo mode on or off To restore the factory defaultsPlay a slideshow on the display USB connection Connect to a computerTo turn the tips slideshow on or off Network connection To enable printer sharing on a Windows computerTo connect the product with the USB cable Set up the HP All-in-One on a wired Ethernet network What you need for a wired networkTo connect the product to the network Connect the HP All-in-One to the networkRelated topics What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 network To connect the product with the Wireless Setup WizardIf you do not see your network name in the list To connect the product with SecureEasySetup Set up the HP All-in-One using an ad hoc wireless connectionClick the Wireless Networks tab What you need for an ad hoc networkCreate a network profile for other operating systems To connect to a wireless ad hoc network Install the software for a network connection To change a USB connection to a wired Ethernet connection To install the Windows HP Photosmart SoftwareConnect to additional computers on a network Manage your network settings This runs the Wireless Setup WizardChange basic network settings from the control panel This runs the Wireless Setup Wizard Related topics Use the Wireless Setup WizardTo run the Wireless Setup Wizard View and print network settingsTurn the wireless radio on and off Restore network defaultsTo restore network defaults To turn the wireless radio on and offWireless Network Test prints Related topics Print the wireless network testTo print the wireless test report Set link speedTo change IP settings Automatic Full Half Change IP settingsIP Address Subnet Mask Default Gateway To access the Embedded Web Server Access the Embedded Web ServerUse the Embedded Web Server To access the Embedded Web Server setup wizard Use the Embedded Web Server to modify network settingsNetwork configuration page definitions General network settings Wired 802.3 network settings Wireless 802.11 network settings Finish setup Authentication type Encryption Network glossary EWSConnect to a Bluetooth device HEXWhat you need for a Bluetooth connection To find out the device address of the productTo install and print using the Microsoft stack View and print Bluetooth settings Manage your Bluetooth settingsTo install and print using the Widcomm stack To view and print Bluetooth settingsChange the device name To change the device name of the productTo set the product to require passkey authentication Set Bluetooth security for the HP All-in-OneSet the security level To reset the Bluetooth settings Set the HP All-in-One to be invisible to Bluetooth devicesReset Bluetooth settings on the HP All-in-One To set the product to be Not visibleFinish setup How do I? How do Load originals Load originals and load paperTo load an original on the glass HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo PaperRecommended papers for printing only Papers to avoid Load full-size paper or small-size photo paper Load paperTo load full-size paper Load originals and load paper Load originals and load paper Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo trayLoad originals and load paper Load envelopes To load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imagePrint on both sides To print in Maximum dpi modeTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languagesPrint multiple pages on a single sheet To print multiple pages on a single sheetReverse an image for iron-on transfers Print a multiple-page document in reverse orderTo print a multiple-page document in reverse order To reverse an image for iron-on transfers Print on transparenciesPrint a group of addresses on labels or envelopes To print on transparenciesTo print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterStop a print job Print a WebStop a print job Print Use the photo features Insert a memory cardPrint photos To insert a memory cardTo print photos Press Print PhotosTo create special projects Create special projects from your photosSave photos to your computer At the Print Preview screen, press Print PhotosTo save photos Edit photos using the control panelRemove red-eye To remove red-eye from photosTo rotate a photo Rotate a photoZoom and pan to crop a photo To crop a photoPrint a frame around your photo Automatically enhance your photosTo turn off automatic photo enhancement Apply special color effects to your photos Adjust the brightness of your photosTo adjust the brightness To print a frame around your photoTo change the color effects No Effect Black & White Sepia AntiquePhotos Scan an image Use the scan featuresScan an original to a computer Scan an original to a memory card To scan to a computerTo save a scan to the memory card or storage device Edit a scanned imageEdit a scanned document Press Start ScanStop scanning To stop scanningMake a copy Use the copy featuresTo make a copy from the control panel Press Start Copy Black or Start Copy Color to begin copying Change the copy settings for the current jobPreview your copy job To preview your copy from the control panelSet the copy paper size Set the number of copiesSet the copy paper type Control panel setting To set the paper type for copiesTo adjust the copy contrast from the control panel Change default copy settingsAdjust the lightness and darkness of your copy Change copy speed or qualityPerform special copy jobs To set default copy settings from the control panelResize an original to fit onto letter or A4 paper To resize a document from the control panel Crop an originalTo crop your copy from the control panel Improve the quality of a copy To correct copy quality issuesShift the left margin To shift the margin for your copy from the control panelStop copying To stop copyingCopy Edit a photo before reprinting Use the reprint featuresMake reprints of your photos Fix a faded originalTo fix a faded original photo when making a reprint Edit a photo before reprinting 119 Apply special color effects to your photos Work with ink cartridges Maintain the HP All-in-OneInformation on ink cartridges and the printhead Check the estimated ink levels To check the ink levels from the HP Photosmart Software Replace the ink cartridgesTo check the ink levels from the control panel Printer Toolbox appears Click the Estimated Ink Level tabTo replace the ink cartridges Work with ink cartridges 125 Advanced printhead maintenance Remove ink from your skin and clothingTo clean the printhead from the control panel Clean the printheadTo clean the printhead from the HP Photosmart Software To align the printhead from the control panel Print a printer status reportAlign the printer To align the printer from the HP Photosmart SoftwareTo print a printer status report Print and evaluate a print quality reportTo print a print quality report To evaluate the print quality report Sample text area expected resultSample demonstration picture blurry 10 Adjacent color blocks blurry, fuzzy, or mixed colors Clean the HP All-in-One Clean the glassTo clean the glass Clean the lid backingTo clean the lid backing Clean the exterior Turn off the HP All-in-OneOne Shop for ink supplies To order ink cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme fileSolution Product will not turn onSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 2 Set your product as the default printer Solution 1 Press the On button to turn on the productSolution 5 Load paper in the input tray Minimum System Checks screen appears Display shows the wrong languageWrong measurements are showing in menus on the display Red X appears on the USB connect promptReceived a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely More information about the Disk Cleanup utility To run the Disk Cleanup utilityClick the check box next to Do not show this message again To uninstall and reinstall the software Uninstall and reinstall the softwareTo install the software Registration screen does not appearWired network setup troubleshooting Network troubleshootingComputer is unable to discover the product Solution 2 Check the LAN card set up Solution 1 Check the cable connectionSolution 3 Check the active network connection Solution 1 Turn on the product Printer not Found screen appears during installationTo establish an active network connection Solution 3 Check if the cables are connected Solution 2 Check the active network connectionTo make sure your network connection is active Solution 5 Disable the Virtual Private Network VPN Wireless setup troubleshootingSolution 1 Turn on the Broadcast Ssid option Solution 4 Unplug the Ethernet cable Cannot connect to network during setup Weak signalSolution 1 Turn on the networked devices Invalid WEP key during wireless setup Solution 3 Enter your network name Ssid carefullyInvalid passphrase during wireless setup Network troubleshooting 157 Clear paper jams Paper jamsTo clear a paper jam from the rear door Print quality troubleshooting Information on paperSolution 1 Make sure you are using genuine HP ink cartridges Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 4 Check the ink levels Solution 6 Align the printer Solution 5 Check the print settingsSolution 7 Clean the printhead Solution 8 Contact HP support Ink is not filling the text or graphics completelySolution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 6 Contact HP support Solution 5 Clean the printheadSolution 1 Check the paper type Solution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 3 Align the printer Solution 1 Make sure the paper is loaded correctlySolution 4 Clean the printhead Solution 1 Check the print settings Solution 5 Check the ink levelsPrintouts are faded or have dull colors Solution 2 Check the paper type Solution 3 Clean the printheadSolution 5 Contact HP support Printouts seem blurry or fuzzySolution 4 Align the printer Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaksSolution 3 Ensure that the rear door is securely installed Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 1 Reset the product Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paperSolution 4 Clean the rollers Solution 2 Make sure the paper is loaded correctlyTo clean the rollers Solution 1 Use TrueType or OpenType fonts Solution 5 Service the productText edges are jagged Solution 1 Use a lower print quality setting Solution 2 Align the printerProduct prints slowly Solution 3 Contact HP support Print troubleshootingEnvelopes print incorrectly Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Borderless printing produces unexpected resultsSolution 3 Select the correct printer Solution 2 Load paper in the input trayProduct is not responding Solution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver statusSolution 8 Make sure the print carriage can move freely Carriage stall onSolution 2 Print a previously saved version of the document Nothing happens when I try to printSolution 10 Reset the product Product prints meaningless charactersPrint troubleshooting 183 Solution 6 Remove all cancelled print jobs from the queue Pages in my document came out in the wrong order Print a multiple-page document in reverse order onSolution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layoutSolution 4 Try printing with borders Solution 3 Load the stack of papers correctlyBlank page came out while printing My memory card no longer works in my digital camera Memory card troubleshootingPhoto light next to the memory card slots is blinking Solution 2 Remove the additional memory card Solution 1 Remove and reinsert the memory cardProduct does not read the memory card Solution 3 Remove the additional memory card Solution 1 Insert the memory card properlySolution 4 Reformat the memory card in your digital camera Solution 2 Turn on the product Solution 1 Install the product softwareTo install the product software Solution 3 Turn on the computerSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printing Scan troubleshootingSolution 2 Save the photos in a supported file format Scan haltsSolution 4 Start the HP Photosmart Software Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan failsScanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layoutText is incorrect or missing Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text format is incorrectSolution 1 Turn on the computer Scan feature does not workSolution 3 Select the correct OCR language Solution 2 Check the cablesNothing happens when I try to copy Copy troubleshootingSolution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expectedSolution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Fit to Page to enlarge the photo Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imageSolution 2 Use photo paper to make borderless copies Printout is blankErrors Product messagesCarriage blocked Carriage jamCarriage stall Product stall errorSolution 2 Contact HP support Firmware revision mismatchSolution 1 Clear the paper jam Mechanism errorMemory is full Solution 1 Load more paper in the photo tray Photo tray problemSolution 3 Remove excess paper from the photo tray Scan errors Solution 5 Make sure the photo paper is not curledSolution 6 Load one sheet of paper at a time Photo tray cannot engageOn page 139 for more troubleshooting information Solution 1 Verify if the software is installed correctlySolution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerCause The Digital Imaging Monitor was not running Solution 3 Verify if the Digital Imaging Monitor is runningTo check the status of the product Solution 5 Check the power supply To check the power supplyTo check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controllerTo check the USB chipset and controller To print a printer status report More information about using a USB hub Solution 12 Uninstall and then reinstall the softwareTroubleshooting Click the check box next to Do not show this message again Solution 1 Print a printer status report Unable to printTo clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cableTo check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove ProgramsProduct was not found Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareFile messages Error reading or writing the fileUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not foundGeneral user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Supported file types for the productSolution 2 Remove the memory card and reinsert it correctly Memory card errorSolution 1 Remove all but one memory card Solution 3 Push the memory card all the way forwardDisconnected Solution 2 Empty the Recycle Bin on your desktopCard access error Out of disk spaceCard is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedInk is drying Paper messagesCannot load paper from input tray Load paperSolution 1 Replace the rear door Out of paperSolution 5 Clean the rollers Paper jam or misfeed Paper mismatch Wrong paper widthProduct not found Power and connection messagesCommunication test failed Improper shutdown Solution 2 Connect the product to the computerTwo-way communication lost Ink cartridge and printhead messages Solution 1 Load plain white paper Alignment failedCalibration error Carriage stall If the print carriage is stuck on the left side Solution 2 Remove objects blocking the pathTo clear the print carriage If the print carriage is stuck in the middleTo clear a paper jam from the rear door Try to print from your computer Cartridges in wrong slot General printer errorIncompatible ink cartridges Incompatible printhead Ink alertSolution 1 Install the ink cartridges correctly Ink cartridge problemTo make sure the ink cartridges are properly installed Troubleshooting Solution 2 Clean the electrical contacts To clean the electrical contacts Solution 3 Close the print carriage latch Ink service capacity warning Solution 4 Replace the ink cartridgeInk system failure Solution 1 Install all five ink cartridges Check ink cartridgesTroubleshooting Solution 3 Contact HP support Solution 1 Install the printhead and then cartridges Install printhead and then cartridgesTo reinstall the printhead Troubleshooting Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridgeSolution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damagedTroubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Printhead problem Solution 1 Reinstall the printheadTroubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Solution 1 Clean the sensor Problem with printer preparationSensor issue To clean the sensor in the productSolution 2 Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges To remove the ink cartridgesSolution 3 Contact HP support Solution 1 Insert all ink cartridges Troubleshooting Solution 3 Clean the ink cartridge contacts To clean the electrical contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failureSolution 2 Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges Solution 3 Contact HP support Troubleshooting HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Secure the ink system Remove the control panel faceplatePack the HP All-in-One Specifications Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programBattery disposal in the Netherlands Battery disposal in TaiwanEU battery directive European Union Battery DirectiveΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory NoticeTechnicalinformation Technical information Symbols/Numerics Index324 325 326 327 328

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