HP C6380, C6340 Solution 1 Make sure the paper is loaded correctly, Solution 3 Align the printer

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see:

“Load paper” on page 63

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Use a higher print quality setting

Solution: Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. For more information, see:

•“Change the print speed or quality” on page 76

•“Print using Maximum dpi” on page 82

Cause: The print quality or copy setting on the product was set too low. If this did not solve the issue, try the next solution.

Solution 3: Align the printer

Solution: Align the printer.

Aligning the printer can help ensure excellent print quality.

For more information, see:

“Align the printer” on page 128

Cause: The printer needed to be aligned.

If this did not solve the issue, try the next solution.

Solution 4: Clean the printhead

Solution: If the previous solutions did not resolve the issue, try cleaning the printhead.

After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.

For more information, see:

•“Clean the printhead” on page 127

•“Print and evaluate a print quality report” on page 129

Cause: The printhead needed to be cleaned.

If this did not solve the issue, try the next solution.

Troubleshooting

Print quality troubleshooting 167