HP C6380, C6340 manual To establish an active network connection, Solution 1 Turn on the product

To establish an active network connection

1.Check the cable connections from the product to your gateway, router, or hub to ensure connections are secure.

2.If the connections are secure, turn off the power on the product, and then turn it on again. Press the On button on the control panel to turn the product off, and press it again to turn the product on. Also, turn off the power on your router or hub, and then turn it on again.

Cause: You did not have an active network connection.

If this did not solve the issue, try the next solution.

Solution 4: Turn off the product, the computer, and the router.

Solution: Turn off the product, the computer, and the router. Wait for 30 seconds. Turn on the router first, and then turn on the product and the computer.

Cause: You were able to connect the product to the network previously, but now it will not connect.

If this did not solve the issue, try the next solution.

Solution 5: Try to access the Embedded Web Server on the product

Solution: Try accessing the Embedded Web Server on the product. To find the IP address, print a network configuration page.

Related topics

•“View and print network settings” on page 37

•“Use the Embedded Web Server” on page 41

Cause: The product and computer were not connected to the same network.

The Printer not Found screen appears during installation

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Turn on the product

•Solution 2: Check the active network connection

•Solution 3: Check if the cables are connected

•Solution 4: Temporarily disable anti-virus or anti-spyware applications

•Solution 5: Disable the Virtual Private Network (VPN)

Troubleshooting

Solution 1: Turn on the product

Solution: Turn on the product.

Cause: The product was not turned on.

Network troubleshooting 151