HP C6380, C6340 manual Clear paper jams on

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Contents Windows Help HP Photosmart C6300 All-in-One series Page Contents Use the photo features Print from your computerUse the reprint features Use the scan featuresUse the copy features Maintain the HP All-in-OneTroubleshooting HP warranty and support Technical informationIndex HP Photosmart C6300 All-in- One series Help OneHP Photosmart seriesC6300 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel features Control panel overviewLabel Icon Name and Description Display sleep state Menu overviewDisplay icons Photo Menu Setup MenuCopy Menu Scan MenuHelp Menu Enter text using the visual keyboardTo enter text using the visual keyboard Use the HP Photosmart Software Overview Find more information Start Here guideFind more information Set your language and country/region Finish setting up the HP All-in- OneSet your preferences To set your language and country/regionTo turn faster browsing on or off Enable faster browsing of photosTo set the default paper tray Restore the factory defaults Set the energy save modeSet the paper tray for printing from a Bluetooth device To turn energy saving mode on or offPlay a slideshow on the display To restore the factory defaultsTo turn the demo mode on or off To turn the tips slideshow on or off Connect to a computerUSB connection To connect the product with the USB cable To enable printer sharing on a Windows computerNetwork connection Set up the HP All-in-One on a wired Ethernet network What you need for a wired networkRelated topics Connect the HP All-in-One to the networkTo connect the product to the network What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 network To connect the product with the Wireless Setup WizardIf you do not see your network name in the list To connect the product with SecureEasySetup Set up the HP All-in-One using an ad hoc wireless connectionClick the Wireless Networks tab What you need for an ad hoc networkCreate a network profile for other operating systems To connect to a wireless ad hoc network Install the software for a network connection Connect to additional computers on a network To install the Windows HP Photosmart SoftwareTo change a USB connection to a wired Ethernet connection Change basic network settings from the control panel This runs the Wireless Setup WizardManage your network settings This runs the Wireless Setup Wizard Related topics Use the Wireless Setup WizardTo run the Wireless Setup Wizard View and print network settingsTurn the wireless radio on and off Restore network defaultsTo restore network defaults To turn the wireless radio on and offWireless Network Test prints Related topics Print the wireless network testTo print the wireless test report Set link speedIP Address Subnet Mask Default Gateway Automatic Full Half Change IP settingsTo change IP settings Use the Embedded Web Server Access the Embedded Web ServerTo access the Embedded Web Server Network configuration page definitions Use the Embedded Web Server to modify network settingsTo access the Embedded Web Server setup wizard General network settings Wired 802.3 network settings Wireless 802.11 network settings Finish setup Authentication type Encryption Network glossary EWSConnect to a Bluetooth device HEXWhat you need for a Bluetooth connection To find out the device address of the productTo install and print using the Microsoft stack View and print Bluetooth settings Manage your Bluetooth settingsTo install and print using the Widcomm stack To view and print Bluetooth settingsChange the device name To change the device name of the productSet the security level Set Bluetooth security for the HP All-in-OneTo set the product to require passkey authentication To reset the Bluetooth settings Set the HP All-in-One to be invisible to Bluetooth devicesReset Bluetooth settings on the HP All-in-One To set the product to be Not visibleFinish setup How do I? How do To load an original on the glass Load originals and load paperLoad originals HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo PaperRecommended papers for printing only Papers to avoid To load full-size paper Load paperLoad full-size paper or small-size photo paper Load originals and load paper Load originals and load paper Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo trayLoad originals and load paper Load envelopes To load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imageTo print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languagesPrint multiple pages on a single sheet To print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderReverse an image for iron-on transfers To reverse an image for iron-on transfers Print on transparenciesPrint a group of addresses on labels or envelopes To print on transparenciesTo print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterStop a print job Print a WebStop a print job Print Use the photo features Insert a memory cardPrint photos To insert a memory cardTo print photos Press Print PhotosTo create special projects Create special projects from your photosSave photos to your computer At the Print Preview screen, press Print PhotosTo save photos Edit photos using the control panelRemove red-eye To remove red-eye from photosTo rotate a photo Rotate a photoZoom and pan to crop a photo To crop a photoTo turn off automatic photo enhancement Automatically enhance your photosPrint a frame around your photo Apply special color effects to your photos Adjust the brightness of your photosTo adjust the brightness To print a frame around your photoTo change the color effects No Effect Black & White Sepia AntiquePhotos Scan an original to a computer Use the scan featuresScan an image Scan an original to a memory card To scan to a computerTo save a scan to the memory card or storage device Edit a scanned imageEdit a scanned document Press Start ScanStop scanning To stop scanningTo make a copy from the control panel Use the copy featuresMake a copy Press Start Copy Black or Start Copy Color to begin copying Change the copy settings for the current jobPreview your copy job To preview your copy from the control panelSet the copy paper type Set the number of copiesSet the copy paper size Control panel setting To set the paper type for copiesTo adjust the copy contrast from the control panel Change default copy settingsAdjust the lightness and darkness of your copy Change copy speed or qualityResize an original to fit onto letter or A4 paper To set default copy settings from the control panelPerform special copy jobs To crop your copy from the control panel Crop an originalTo resize a document from the control panel Improve the quality of a copy To correct copy quality issuesShift the left margin To shift the margin for your copy from the control panelStop copying To stop copyingCopy Edit a photo before reprinting Use the reprint featuresMake reprints of your photos Fix a faded originalTo fix a faded original photo when making a reprint Edit a photo before reprinting 119 Apply special color effects to your photos Information on ink cartridges and the printhead Maintain the HP All-in-OneWork with ink cartridges Check the estimated ink levels To check the ink levels from the HP Photosmart Software Replace the ink cartridgesTo check the ink levels from the control panel Printer Toolbox appears Click the Estimated Ink Level tabTo replace the ink cartridges Work with ink cartridges 125 Advanced printhead maintenance Remove ink from your skin and clothingTo clean the printhead from the HP Photosmart Software Clean the printheadTo clean the printhead from the control panel To align the printhead from the control panel Print a printer status reportAlign the printer To align the printer from the HP Photosmart SoftwareTo print a print quality report Print and evaluate a print quality reportTo print a printer status report To evaluate the print quality report Sample text area expected resultSample demonstration picture blurry 10 Adjacent color blocks blurry, fuzzy, or mixed colors Clean the HP All-in-One Clean the glassTo clean the lid backing Clean the lid backingTo clean the glass Clean the exterior Turn off the HP All-in-OneOne Shop for ink supplies To order ink cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme fileSolution Product will not turn onSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 5 Load paper in the input tray Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Minimum System Checks screen appears Display shows the wrong languageWrong measurements are showing in menus on the display Red X appears on the USB connect promptReceived a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility To uninstall and reinstall the software Uninstall and reinstall the softwareTo install the software Registration screen does not appearComputer is unable to discover the product Network troubleshootingWired network setup troubleshooting Solution 3 Check the active network connection Solution 1 Check the cable connectionSolution 2 Check the LAN card set up To establish an active network connection Printer not Found screen appears during installationSolution 1 Turn on the product To make sure your network connection is active Solution 2 Check the active network connectionSolution 3 Check if the cables are connected Solution 1 Turn on the Broadcast Ssid option Wireless setup troubleshootingSolution 5 Disable the Virtual Private Network VPN Solution 4 Unplug the Ethernet cable Solution 1 Turn on the networked devices Weak signalCannot connect to network during setup Invalid passphrase during wireless setup Solution 3 Enter your network name Ssid carefullyInvalid WEP key during wireless setup Network troubleshooting 157 To clear a paper jam from the rear door Paper jamsClear paper jams Print quality troubleshooting Information on paperSolution 1 Make sure you are using genuine HP ink cartridges Wrong, inaccurate, or bleeding colorsSolution 4 Check the ink levels Solution 2 Check the paper loaded in the input traySolution 3 Check the paper type Solution 7 Clean the printhead Solution 5 Check the print settingsSolution 6 Align the printer Solution 8 Contact HP support Ink is not filling the text or graphics completelySolution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 1 Check the paper type Solution 5 Clean the printheadSolution 6 Contact HP support Printouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 4 Clean the printhead Solution 1 Make sure the paper is loaded correctlySolution 3 Align the printer Printouts are faded or have dull colors Solution 5 Check the ink levelsSolution 1 Check the print settings Solution 2 Check the paper type Solution 3 Clean the printheadSolution 5 Contact HP support Printouts seem blurry or fuzzySolution 4 Align the printer Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaksPrintouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Ensure that the rear door is securely installed Solution 1 Reset the product Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paperTo clean the rollers Solution 2 Make sure the paper is loaded correctlySolution 4 Clean the rollers Text edges are jagged Solution 5 Service the productSolution 1 Use TrueType or OpenType fonts Product prints slowly Solution 2 Align the printerSolution 1 Use a lower print quality setting Envelopes print incorrectly Print troubleshootingSolution 3 Contact HP support Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Borderless printing produces unexpected resultsProduct is not responding Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver statusSolution 8 Make sure the print carriage can move freely Carriage stall onSolution 2 Print a previously saved version of the document Nothing happens when I try to printSolution 10 Reset the product Product prints meaningless charactersPrint troubleshooting 183 Solution 6 Remove all cancelled print jobs from the queue Pages in my document came out in the wrong order Print a multiple-page document in reverse order onSolution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layoutBlank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Photo light next to the memory card slots is blinking Memory card troubleshootingMy memory card no longer works in my digital camera Product does not read the memory card Solution 1 Remove and reinsert the memory cardSolution 2 Remove the additional memory card Solution 4 Reformat the memory card in your digital camera Solution 1 Insert the memory card properlySolution 3 Remove the additional memory card Solution 2 Turn on the product Solution 1 Install the product softwareTo install the product software Solution 3 Turn on the computerSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printing Scan troubleshootingSolution 2 Save the photos in a supported file format Scan haltsSolution 4 Start the HP Photosmart Software Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan failsScanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layoutText is incorrect or missing Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text format is incorrectSolution 1 Turn on the computer Scan feature does not workSolution 3 Select the correct OCR language Solution 2 Check the cablesSolution 2 Place the original correctly on the glass Copy troubleshootingNothing happens when I try to copy Solution 5 Clear the paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expectedSolution 1 Use Fit to Page to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imageSolution 2 Use photo paper to make borderless copies Printout is blankErrors Product messagesCarriage blocked Carriage jamCarriage stall Product stall errorSolution 2 Contact HP support Firmware revision mismatchMemory is full Mechanism errorSolution 1 Clear the paper jam Solution 3 Remove excess paper from the photo tray Photo tray problemSolution 1 Load more paper in the photo tray Scan errors Solution 5 Make sure the photo paper is not curledSolution 6 Load one sheet of paper at a time Photo tray cannot engageOn page 139 for more troubleshooting information Solution 1 Verify if the software is installed correctlySolution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerTo check the status of the product Solution 3 Verify if the Digital Imaging Monitor is runningCause The Digital Imaging Monitor was not running Solution 5 Check the power supply To check the power supplyTo check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controllerTo check the USB chipset and controller To print a printer status report More information about using a USB hub Solution 12 Uninstall and then reinstall the softwareTroubleshooting Click the check box next to Do not show this message again Solution 1 Print a printer status report Unable to printTo clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cableTo check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove ProgramsProduct was not found Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareUnreadable files. NN files could not be read Error reading or writing the fileFile messages Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not foundGeneral user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Supported file types for the productSolution 2 Remove the memory card and reinsert it correctly Memory card errorSolution 1 Remove all but one memory card Solution 3 Push the memory card all the way forwardDisconnected Solution 2 Empty the Recycle Bin on your desktopCard access error Out of disk spaceCard is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedInk is drying Paper messagesCannot load paper from input tray Load paperSolution 1 Replace the rear door Out of paperSolution 5 Clean the rollers Paper jam or misfeed Paper mismatch Wrong paper widthCommunication test failed Power and connection messagesProduct not found Two-way communication lost Solution 2 Connect the product to the computerImproper shutdown Ink cartridge and printhead messages Solution 1 Load plain white paper Alignment failedCalibration error Carriage stall If the print carriage is stuck on the left side Solution 2 Remove objects blocking the pathTo clear the print carriage If the print carriage is stuck in the middleTo clear a paper jam from the rear door Try to print from your computer Incompatible ink cartridges General printer errorCartridges in wrong slot Incompatible printhead Ink alertTo make sure the ink cartridges are properly installed Ink cartridge problemSolution 1 Install the ink cartridges correctly Troubleshooting Solution 2 Clean the electrical contacts To clean the electrical contacts Solution 3 Close the print carriage latch Ink system failure Solution 4 Replace the ink cartridgeInk service capacity warning Solution 1 Install all five ink cartridges Check ink cartridgesTroubleshooting Solution 3 Contact HP support To reinstall the printhead Install printhead and then cartridgesSolution 1 Install the printhead and then cartridges Troubleshooting Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridgeSolution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damagedTroubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Printhead problem Solution 1 Reinstall the printheadTroubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Solution 1 Clean the sensor Problem with printer preparationSensor issue To clean the sensor in the productSolution 2 Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges To remove the ink cartridgesSolution 3 Contact HP support Solution 1 Insert all ink cartridges Troubleshooting Solution 3 Clean the ink cartridge contacts To clean the electrical contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failureSolution 2 Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges Solution 3 Contact HP support Troubleshooting HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Secure the ink system Remove the control panel faceplatePack the HP All-in-One Specifications Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programBattery disposal in the Netherlands Battery disposal in TaiwanEU battery directive European Union Battery DirectiveΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory NoticeTechnicalinformation Technical information Symbols/Numerics Index324 325 326 327 328

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