HP C6340, C6380 manual Alignment failed, Solution 1 Load plain white paper

Page 261

Chapter 14

•Ink service capacity warning

•Ink system failure

•Check ink cartridges

•Install printhead and then cartridges

•Non-HP cartridge

•Original HP ink depleted

•Previously used genuine HP cartridge

•Printhead appears to be missing or damaged

•Printhead problem

•Problem with printer preparation

•Sensor issue

•Ink cartridge is missing, incorrectly installed, or not intended for your product

•Sensor failure

Alignment failed

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Load plain white paper

•Solution 2: Contact HP support

Troubleshooting

Solution 1: Load plain white paper

Solution: If you have color or photo paper loaded in the input tray when you align the printer, the alignment might fail. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again.

If you are not prompted on the display to rerun the alignment, try the following procedure.

To align the printer from the HP Photosmart Software

1.Load letter, A4, or legal unused plain white paper into the main input tray.

2.In the HP Solution Center, click Settings.

3.In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4.Click the Device Services tab.

5.Click Align the Printer.

The product prints a test page, aligns the printhead, and calibrates the printer. Recycle or discard the page.

Cause: An incorrect type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

258 Troubleshooting

Image 261

Contents Windows Help HP Photosmart C6300 All-in-One series Page Contents Print from your computer Use the photo featuresUse the copy features Use the scan featuresUse the reprint features Maintain the HP All-in-OneTroubleshooting Technical information HP warranty and supportIndex HP Photosmart C6300 All-in- One series Help OneHP Photosmart seriesC6300 HelpAll- HP All-in-One at a glance HP All-in-One overviewControl panel overview Control panel featuresLabel Icon Name and Description Menu overview Display iconsDisplay sleep state Copy Menu Setup MenuPhoto Menu Scan MenuEnter text using the visual keyboard To enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Overview Start Here guide Find more informationFind more information Set your preferences Finish setting up the HP All-in- OneSet your language and country/region To set your language and country/regionEnable faster browsing of photos To set the default paper trayTo turn faster browsing on or off Set the paper tray for printing from a Bluetooth device Set the energy save modeRestore the factory defaults To turn energy saving mode on or offTo restore the factory defaults To turn the demo mode on or offPlay a slideshow on the display Connect to a computer USB connectionTo turn the tips slideshow on or off To enable printer sharing on a Windows computer Network connectionTo connect the product with the USB cable What you need for a wired network Set up the HP All-in-One on a wired Ethernet networkConnect the HP All-in-One to the network To connect the product to the networkRelated topics What you need for an integrated wireless Wlan 802.11 network To connect the product with the Wireless Setup Wizard Connect to an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list Set up the HP All-in-One using an ad hoc wireless connection To connect the product with SecureEasySetupWhat you need for an ad hoc network Click the Wireless Networks tabCreate a network profile for other operating systems To connect to a wireless ad hoc network Install the software for a network connection To install the Windows HP Photosmart Software To change a USB connection to a wired Ethernet connectionConnect to additional computers on a network This runs the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel To run the Wireless Setup Wizard Use the Wireless Setup WizardThis runs the Wireless Setup Wizard Related topics View and print network settingsTo restore network defaults Restore network defaultsTurn the wireless radio on and off To turn the wireless radio on and offTo print the wireless test report Print the wireless network testWireless Network Test prints Related topics Set link speedAutomatic Full Half Change IP settings To change IP settingsIP Address Subnet Mask Default Gateway Access the Embedded Web Server To access the Embedded Web ServerUse the Embedded Web Server Use the Embedded Web Server to modify network settings To access the Embedded Web Server setup wizardNetwork configuration page definitions General network settings Wired 802.3 network settings Wireless 802.11 network settings Finish setup Authentication type Encryption EWS Network glossaryHEX Connect to a Bluetooth deviceTo find out the device address of the product What you need for a Bluetooth connectionTo install and print using the Microsoft stack To install and print using the Widcomm stack Manage your Bluetooth settingsView and print Bluetooth settings To view and print Bluetooth settingsTo change the device name of the product Change the device nameSet Bluetooth security for the HP All-in-One To set the product to require passkey authenticationSet the security level Reset Bluetooth settings on the HP All-in-One Set the HP All-in-One to be invisible to Bluetooth devicesTo reset the Bluetooth settings To set the product to be Not visibleFinish setup How do I? How do Load originals and load paper Load originalsTo load an original on the glass Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only Papers to avoid Load paper Load full-size paper or small-size photo paperTo load full-size paper Load originals and load paper Load originals and load paper To load postcards, Hagaki, or index cards in the photo tray Load postcards, Hagaki, or index cardsLoad originals and load paper To load envelopes Load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or qualityScale the document size Change the saturation, brightness, or color tonePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts To preview your print jobDelete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPerform special print jobs Print a borderless imageTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life Technologies to the image Print using Maximum dpiTo print in Maximum dpi mode Print on both sidesTo print on both sides Print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print a multiple-page document as a bookletTo print multiple pages on a single sheet Print multiple pages on a single sheetPrint a multiple-page document in reverse order Reverse an image for iron-on transfersTo print a multiple-page document in reverse order Print a group of addresses on labels or envelopes Print on transparenciesTo reverse an image for iron-on transfers To print on transparenciesPrint a poster Expand Document Options, and then expand Printer FeaturesTo print a group of addresses on labels or envelopes To print a posterPrint a Web Stop a print jobStop a print job Print Insert a memory card Use the photo featuresTo insert a memory card Print photosPress Print Photos To print photosSave photos to your computer Create special projects from your photosTo create special projects At the Print Preview screen, press Print PhotosRemove red-eye Edit photos using the control panelTo save photos To remove red-eye from photosZoom and pan to crop a photo Rotate a photoTo rotate a photo To crop a photoAutomatically enhance your photos Print a frame around your photoTo turn off automatic photo enhancement To adjust the brightness Adjust the brightness of your photosApply special color effects to your photos To print a frame around your photoNo Effect Black & White Sepia Antique To change the color effectsPhotos Use the scan features Scan an imageScan an original to a computer To scan to a computer Scan an original to a memory cardEdit a scanned document Edit a scanned imageTo save a scan to the memory card or storage device Press Start ScanTo stop scanning Stop scanningUse the copy features Make a copyTo make a copy from the control panel Preview your copy job Change the copy settings for the current jobPress Start Copy Black or Start Copy Color to begin copying To preview your copy from the control panelSet the number of copies Set the copy paper sizeSet the copy paper type To set the paper type for copies Control panel settingAdjust the lightness and darkness of your copy Change default copy settingsTo adjust the copy contrast from the control panel Change copy speed or qualityTo set default copy settings from the control panel Perform special copy jobsResize an original to fit onto letter or A4 paper Crop an original To resize a document from the control panelTo crop your copy from the control panel Shift the left margin To correct copy quality issuesImprove the quality of a copy To shift the margin for your copy from the control panelTo stop copying Stop copyingCopy Make reprints of your photos Use the reprint featuresEdit a photo before reprinting Fix a faded originalTo fix a faded original photo when making a reprint Edit a photo before reprinting 119 Apply special color effects to your photos Maintain the HP All-in-One Work with ink cartridgesInformation on ink cartridges and the printhead Check the estimated ink levels To check the ink levels from the control panel Replace the ink cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the ink cartridges Work with ink cartridges 125 Remove ink from your skin and clothing Advanced printhead maintenanceClean the printhead To clean the printhead from the control panelTo clean the printhead from the HP Photosmart Software Align the printer Print a printer status reportTo align the printhead from the control panel To align the printer from the HP Photosmart SoftwarePrint and evaluate a print quality report To print a printer status reportTo print a print quality report Sample text area expected result To evaluate the print quality reportSample demonstration picture blurry 10 Adjacent color blocks blurry, fuzzy, or mixed colors Clean the glass Clean the HP All-in-OneClean the lid backing To clean the glassTo clean the lid backing Turn off the HP All-in-One Clean the exteriorOne To order ink cartridges from your desktop Shop for ink suppliesShop for ink supplies Setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme fileProduct will not turn on SolutionSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray Wrong measurements are showing in menus on the display Display shows the wrong languageMinimum System Checks screen appears Red X appears on the USB connect promptTo uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick the check box next to Do not show this message again To install the software Uninstall and reinstall the softwareTo uninstall and reinstall the software Registration screen does not appearNetwork troubleshooting Wired network setup troubleshootingComputer is unable to discover the product Solution 1 Check the cable connection Solution 2 Check the LAN card set upSolution 3 Check the active network connection Printer not Found screen appears during installation Solution 1 Turn on the productTo establish an active network connection Solution 2 Check the active network connection Solution 3 Check if the cables are connectedTo make sure your network connection is active Wireless setup troubleshooting Solution 5 Disable the Virtual Private Network VPNSolution 1 Turn on the Broadcast Ssid option Solution 4 Unplug the Ethernet cable Weak signal Cannot connect to network during setupSolution 1 Turn on the networked devices Solution 3 Enter your network name Ssid carefully Invalid WEP key during wireless setupInvalid passphrase during wireless setup Network troubleshooting 157 Paper jams Clear paper jamsTo clear a paper jam from the rear door Information on paper Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 1 Make sure you are using genuine HP ink cartridgesSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settings Solution 6 Align the printerSolution 7 Clean the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP supportSolution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP supportSolution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 3 Align the printerSolution 4 Clean the printhead Solution 5 Check the ink levels Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 3 Clean the printhead Solution 2 Check the paper typePrintouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 3 Print the image in a smaller size Solution 2 Use a higher quality imageSolution 4 Align the printer Printouts have vertical streaksSolution 2 Make sure only one type of paper is loaded Solution 3 Ensure that the rear door is securely installedPrintouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperSolution 1 Reset the product Ink streaks on the back of the paperSolution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollersTo clean the rollers Solution 5 Service the product Solution 1 Use TrueType or OpenType fontsText edges are jagged Solution 2 Align the printer Solution 1 Use a lower print quality settingProduct prints slowly Print troubleshooting Solution 3 Contact HP supportEnvelopes print incorrectly Solution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlySolution 3 Tuck the flaps to avoid paper jams Borderless printing produces unexpected resultsSolution 2 Load paper in the input tray Solution 3 Select the correct printerProduct is not responding Solution 6 Remove all cancelled print jobs from the queue Solution 4 Check the printer driver statusSolution 7 Clear the paper jam To check the printer driver statusCarriage stall on Solution 8 Make sure the print carriage can move freelySolution 10 Reset the product Nothing happens when I try to printSolution 2 Print a previously saved version of the document Product prints meaningless charactersPrint troubleshooting 183 Solution 6 Remove all cancelled print jobs from the queue Print a multiple-page document in reverse order on Pages in my document came out in the wrong orderTo check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 2 Check the layout of the document Solution 1 Check the margin settingsText or graphics are cut off at the edge To preview the print layoutSolution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Memory card troubleshooting My memory card no longer works in my digital cameraPhoto light next to the memory card slots is blinking Solution 1 Remove and reinsert the memory card Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 1 Insert the memory card properly Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product software Solution 1 Install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file format Scan troubleshootingSolution 3 Select photos on the camera for printing Scan haltsSolution 3 Install the HP Photosmart Software Solution 1 Turn on your computerSolution 4 Start the HP Photosmart Software Scan failsScanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layoutSolution 2 Clean the glass and lid Solution 1 Adjust the brightness in the softwareText is incorrect or missing Text format is incorrectSolution 3 Select the correct OCR language Scan feature does not workSolution 1 Turn on the computer Solution 2 Check the cablesCopy troubleshooting Nothing happens when I try to copySolution 2 Place the original correctly on the glass Parts of the original do not appear or are cut off Solution 5 Clear the paper jamFit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyImage is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Fit to Page to enlarge the photo Solution 2 Use photo paper to make borderless copies Solution 1 Scan, resize, and print the imageBorderless copy has white space around the edges Printout is blankProduct messages ErrorsCarriage jam Carriage blockedSolution 2 Contact HP support Product stall errorCarriage stall Firmware revision mismatchMechanism error Solution 1 Clear the paper jamMemory is full Photo tray problem Solution 1 Load more paper in the photo traySolution 3 Remove excess paper from the photo tray Solution 6 Load one sheet of paper at a time Solution 5 Make sure the photo paper is not curledScan errors Photo tray cannot engageSolution 1 Verify if the software is installed correctly On page 139 for more troubleshooting informationTo refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerSolution 3 Verify if the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not runningTo check the status of the product To check the power supply Solution 5 Check the power supplyTo check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIASolution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic UtilityTo check the USB chipset and controller To print a printer status report Solution 12 Uninstall and then reinstall the software More information about using a USB hubTroubleshooting Click the check box next to Do not show this message again Unable to print Solution 1 Print a printer status reportSolution 3 Disconnect and reconnect the USB cable Solution 2 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cableTo verify the print driver To verify that the product is set as the default printerSolution 6 Clear the print queue manually Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manuallyTo stop and restart the print spooler Solution 7 Stop and restart the print spoolerTo verify the software application To print from NotepadSolution 2 Check the power cord and USB cable Product might not be correctly installedTo check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerTo uninstall and reinstall the product Double-clickAdd/Remove ProgramsProduct was not found Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for serviceTo install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareError reading or writing the file File messagesUnreadable files. NN files could not be read Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardPhotos not found File not foundSolution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages Supported file types for the productSolution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardCard access error Solution 2 Empty the Recycle Bin on your desktopDisconnected Out of disk spaceCard is inserted incorrectly Use only one card at a timeCard is damaged Card is not fully insertedCannot load paper from input tray Paper messagesInk is drying Load paperOut of paper Solution 1 Replace the rear doorSolution 5 Clean the rollers Paper jam or misfeed Wrong paper width Paper mismatchPower and connection messages Product not foundCommunication test failed Solution 2 Connect the product to the computer Improper shutdownTwo-way communication lost Ink cartridge and printhead messages Alignment failed Solution 1 Load plain white paperCalibration error Carriage stall To clear the print carriage Solution 2 Remove objects blocking the pathIf the print carriage is stuck on the left side If the print carriage is stuck in the middleTo clear a paper jam from the rear door Try to print from your computer General printer error Cartridges in wrong slotIncompatible ink cartridges Ink alert Incompatible printheadInk cartridge problem Solution 1 Install the ink cartridges correctlyTo make sure the ink cartridges are properly installed Troubleshooting Solution 2 Clean the electrical contacts To clean the electrical contacts Solution 3 Close the print carriage latch Solution 4 Replace the ink cartridge Ink service capacity warningInk system failure Check ink cartridges Solution 1 Install all five ink cartridgesTroubleshooting Solution 3 Contact HP support Install printhead and then cartridges Solution 1 Install the printhead and then cartridgesTo reinstall the printhead Troubleshooting Non-HP cartridge Previously used genuine HP cartridge Original HP ink depletedPrinthead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridgesTroubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Solution 1 Reinstall the printhead Printhead problemTroubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Sensor issue Problem with printer preparationSolution 1 Clean the sensor To clean the sensor in the productSolution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges To clean the sensor window on the ink cartridgesSolution 3 Contact HP support Solution 1 Insert all ink cartridges Troubleshooting Solution 3 Clean the ink cartridge contacts To clean the electrical contacts Ink window Electrical contacts Sensor failure Solution 4 Contact HP supportSolution 2 Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges Solution 3 Contact HP support Troubleshooting Warranty HP warranty and supportSupport process After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Remove the control panel faceplate Secure the ink systemPack the HP All-in-One Technical information SpecificationsEnvironmental product stewardship program Paper use Material safety data sheetsPlastics Recycling programBattery disposal in Taiwan Battery disposal in the NetherlandsEuropean Union Battery Directive EU battery directiveΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory noticeTechnicalinformation Technical information Index Symbols/Numerics324 325 326 327 328

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