HP 3100 manual Dial Tone Detection test failed

Page 126

If the supplied phone cord is not long enough, you can extend it. For information see The phone cord that came with my HP All-in-One is not long enough.

●Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure.

The "Dial Tone Detection" test failed

Solution

●Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

●Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

●Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP All-in-One. For more information on setting up your HP All-in-One for faxing, see Fax setup.

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

●If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.

●Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. For more information, see Set your language and country/region.

●Make sure you connect your HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect your HP All-in-One to an analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and your HP All-in-One is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

Troubleshooting

User Guide

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Contents HP Photosmart 3100 All-in-One series User Guide Safety information Contents Use the fax features HP Photosmart 3100 All-in-One series parts HP All-in-One overviewHP All-in-One at a glance Label DescriptionPaper-width guide for the main tray LidHP Photosmart 3100 All-in-One series control panel features Control panel overviewLabel Name and Description Color graphics display icons Photo Menu Color graphics display sleep modeMenu overview Icon PurposeProof Sheet Menu Copy MenuScan To menu Select Function Menu Setup MenuFax Menu Help MenuText and symbols Enter text using the visual keyboardTo enter text using the keypad on the control panel Enter text using the keypad on the control panelTo enter text using the visual keyboard To add a spaceTo enter a space, pause, or symbol Use the HP Image Zone softwareTo open the HP Image Zone software on a Windows computer To open the HP Image Zone software on a MacOverview Sources of information Setup GuideFind more information User GuideHP Image Zone Help To access the HP Image Zone Help on a Windows computer Use the onscreen HelpUse the Help on a Windows computer Contents IndexSearch Display areaUse the Help on a Mac Help toolbarTo access the HP Image Zone Help on a Mac Navigation panesBack Help Center Search area Set your preferences Finish setting up your HP All-inOne Set your language and country/regionAdjust the volume Set the date and timeTo set the date and time from the control panel Connect using a USB cable Connection informationSupported connection types To check the USB port speed on your computer Mac OS Connect using BluetoothTo check the USB port speed on your computer Windows XP To change the rear port speed to Full Speed HP All-in-OneTo install and print using the Microsoft stack Windows To install and print using the Widcomm stack WindowsWindows users Click View devices in range To install and print using Bluetooth MacUse printer sharing Windows Mac usersFrom the Services tab, click Printer Sharing Fax setupTo enable printer sharing Use printer sharing MacSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the right fax setup for your home or office Select your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Case a Separate fax line no voice calls received ServiceModem, and voice mail Back view of the HP All-in-OneTo set up your HP All-in-One with a separate fax line Case B Set up your HP All-in-One with DSLTo set up your HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up your HP All-in-One with a distinctive ring serviceCase E Shared voice/fax line To set up your HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Case H Shared voice/fax line with computer modem Example of a parallel splitterBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Set the answer modeChange the answer ring pattern distinctive ringing Test your fax setup To change the answer ring pattern from the control panelSet the number of rings before answering To test your fax setup from the control panel Set the fax headerSet up speed dialing Create individual speed dial entriesCreate group speed dials Finish setup Load an original Load originals and load paperLoad originals To load an original on the glassChoose papers for printing and copying Load an oversized originalTo remove the lid HP does not recommend printing to the following papers Recommended papers for printing and copyingPapers to avoid HP does not recommend copying to the following papersLoad paper To select input trays without adjusting any other settingsSelect an input tray Press Start Color or Start BlackLoad full-size paper To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayLoad postcards, Hagaki cards, or HP Panorama photo paper Load envelopes To load envelopesLoad other types of paper HP Premium Inkjet Transparency FilmHP Iron-On Transfers HP Textured Greeting Cards Avoid paper jamsHP Matte Greeting Cards, HP Photo Greeting Cards, or HP Inkjet LabelsUse the photo and video features Insert a memory cardConnect a digital camera To insert a memory cardConnect a storage device View photos and videos using the HP All-in-One View photos and videosSelect photos and videos View photos using your computerCancel Select individual photos and videosTo select all photos and videos Select all photos and videosSelect a range of photos and videos To select a range of photos and videosSelect a single video frame Deselect photos and videosTo select a single video frame Edit photos Print photos and videos from the control panelUse the Easy Print Wizard Print selected photos and videos Print a cropped photoTo use the Easy Print Wizard Print photos using a proof sheet To print a cropped photoPrint a proof sheet All Last Custom Range Complete the proof sheetSet photo print options Save photos to your computerScan a proof sheet Share photos with friends and relatives Photos and videos Make a copy Use the copy featuresChange the copy settings Number of copies Copy PreviewTo save the current settings as defaults for future jobs Preview your copy jobReduce/Enlarge Paper Size Paper Type Crop Tray Select Make a borderless copy of a photo To preview your copy from the control panelPress Start Black or Start Color Crop an original Stop copyingTo crop an image from the control panel Print from your computer Print from a software applicationTo print from a software application Windows To change the print settings for the current job Change the print settingsTo change the print settings for all future jobs Windows usersMac users To change all other print settingsStop a print job To stop a print job from the HP All-in-OneTo stop a print job from the computer Mac users Use the scan features Scan an imageScan an original to a computer Share a scanned image with friends and relatives Print a scanned imageEdit a scanned image Edit a scanned photo or graphicEdit a scanned document Scan Send a basic fax Use the fax featuresSend a fax Press Start BlackIf you do not have another page to fax Send a fax manually from a phoneIf you have another page to fax a. Press 1 to select Yes To send a fax manually from a phoneSend a fax using monitor dialing If you have another page to faxTo send a fax using monitor dialing from the control panel Receive a faxSet up backup fax reception Receive a fax manuallyTo set backup fax reception from the control panel Reprint received faxes from memoryPrint reports Print fax error reportsReceive faxes successfully. This is the default setting Print fax confirmation reportsTo cancel a number you are dialing Stop faxingTo stop faxing from the control panel Ink cartridges Symbol HP reorder number Order suppliesOrder other supplies Order accessoriesAccessory and HP model number DescriptionClean the lid backing Clean the HP All-in-OneClean the glass Maintain your HP All-in-OneClean the exterior Check the estimated ink levelsTo check the ink levels from the Setup menu Print a self-test reportWork with ink cartridges Replace the ink cartridgesTo replace the ink cartridges Pull the ink cartridge toward you out of its slot Align the printer To align the printer from the control panelTo clean the print head from the control panel Clean the print headClean the ink cartridge contacts To clean the ink cartridge contactsSelf-maintenance sounds Troubleshooting information Additional troubleshooting topics in this User GuideOther sources of information View the Readme file Setup troubleshootingHardware setup troubleshooting My HP All-in-One does not turn onUser Guide 111 Color graphics display shows the wrong language HP All-in-One does not print Software installation troubleshooting To start the installation from a Mac Fax Setup Wizard Windows or Fax Setup Utility Mac runsTo start the installation from a Windows computer Minimum system checks screen appears WindowsReceived a message that an unknown error has occurred Red X appears on the USB connect promptUninstall and reinstall the software To start the Fax Setup Wizard WindowsTo start the Fax Setup Utility Mac Registration screen does not appear WindowsTo uninstall from a Windows computer, method To uninstall from a Mac computer Fax setup troubleshootingSelect Reinstall Double-click the Applications HP All-in-One Software folderSolution Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed Color graphics display always shows Phone Off HookUser Guide 125 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes 128 HP All-in-One cannot send faxes, but can receive faxes Fax tones are recorded on my answering machineOperational troubleshooting To extend your phone cordPaper troubleshooting Paper has jammed the optional two-sided printing accessoryPaper has jammed the HP All-in-One Device update Windows Device updateInk cartridge troubleshooting Zone HelpDevice update Mac To use device update134 HP warranty and support WarrantyWarranty upgrades Warranty information HP product Duration of limited warrantyAccess your serial number and service ID Before you call HP customer supportCall in North America during warranty Call elsewhere in the worldGet support and other information from the Internet Support HP Quick Exchange Service Japan Prepare your HP All-in-One for shipmentReplace the ink cartridges in your HP All-in-One Remove the control panel faceplate 142 Pack your HP All-in-One 144 System requirements Paper specificationsTechnical information Paper-tray capacitiesType Size Weight Paper sizesPrint specifications Print margin specificationsCopy specifications Fax specificationsMemory card specifications Scan specificationsEnvironmental specifications Physical specificationsPower specifications Additional specificationsPlastics Material safety data sheetsPaper use Recycling programRegulatory notices Regulatory model identification numberFCC statement VCCI-2 Declaration of conformity European Economic Area Geräuschemission156 Symbols/Numerics IndexFCC User Guide 159 Weee User Guide 161 162 Q5831-90157
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