HP 3100 manual Paper troubleshooting, Paper has jammed the HP All-in-One

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Paper troubleshooting

To help avoid paper jams, only use paper types that are recommended for your HP All- in-One. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support.

Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. For more information, see Avoid paper jams.

Paper has jammed the HP All-in-One

Solution If paper becomes jammed in your device, follow these instructions to clear the paper jam.

1.Press in the tab on the rear clean-out door to remove the door.

Caution Clearing a paper jam from the top of the HP All-in-One can damage the print mechanism. Whenever possible, access and clear paper jams through the rear clean-out door.

2.Gently pull the paper out of the rollers.

Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Replace the rear clean-out door. Gently push the door forward until it snaps into place.

4.Press OK to continue the current job.

Note If the paper is still jammed, see the onscreen Troubleshooting Help that came with your HP Image Zone software.

Paper has jammed the optional two-sided printing accessory

Solution You might need to remove the two-sided printing accessory. For more information, see the printed guide that came with your two-sided printing accessory.

Note If you turned the HP All-in-One off before clearing the paper jam, turn it back on, and then restart your printing or copying job.

Troubleshooting

User Guide

131

Image 134

Contents HP Photosmart 3100 All-in-One series User Guide Safety information Contents Use the fax features HP Photosmart 3100 All-in-One series parts HP All-in-One overviewHP All-in-One at a glance Label DescriptionPaper-width guide for the main tray LidLabel Name and Description HP Photosmart 3100 All-in-One series control panel featuresControl panel overview Color graphics display icons Photo Menu Color graphics display sleep modeMenu overview Icon PurposeScan To menu Proof Sheet MenuCopy Menu Select Function Menu Setup MenuFax Menu Help MenuText and symbols Enter text using the visual keyboardTo enter text using the keypad on the control panel Enter text using the keypad on the control panelTo enter text using the visual keyboard To add a spaceTo enter a space, pause, or symbol Use the HP Image Zone softwareTo open the HP Image Zone software on a Windows computer To open the HP Image Zone software on a MacOverview Sources of information Setup GuideFind more information User GuideHP Image Zone Help Use the Help on a Windows computer To access the HP Image Zone Help on a Windows computerUse the onscreen Help Contents IndexSearch Display areaUse the Help on a Mac Help toolbarTo access the HP Image Zone Help on a Mac Navigation panesBack Help Center Search area Set your preferences Finish setting up your HP All-inOne Set your language and country/regionTo set the date and time from the control panel Adjust the volumeSet the date and time Supported connection types Connect using a USB cableConnection information To check the USB port speed on your computer Mac OS Connect using BluetoothTo check the USB port speed on your computer Windows XP To change the rear port speed to Full Speed HP All-in-OneWindows users To install and print using the Microsoft stack WindowsTo install and print using the Widcomm stack Windows Click View devices in range To install and print using Bluetooth MacUse printer sharing Windows Mac usersFrom the Services tab, click Printer Sharing Fax setupTo enable printer sharing Use printer sharing MacSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the right fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Case a Separate fax line no voice calls received ServiceModem, and voice mail Back view of the HP All-in-OneTo set up your HP All-in-One with a separate fax line Case B Set up your HP All-in-One with DSLTo set up your HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up your HP All-in-One with a distinctive ring serviceCase E Shared voice/fax line To set up your HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Case H Shared voice/fax line with computer modem Example of a parallel splitterBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Finish setup Example of a parallel splitter Finish setup Example of a parallel splitter Back view of the HP All-in-One Change the answer ring pattern distinctive ringing Change settings on the HP All-in-One to receive faxesSet the answer mode Set the number of rings before answering Test your fax setupTo change the answer ring pattern from the control panel To test your fax setup from the control panel Set the fax headerCreate group speed dials Set up speed dialingCreate individual speed dial entries Finish setup Load an original Load originals and load paperLoad originals To load an original on the glassTo remove the lid Choose papers for printing and copyingLoad an oversized original HP does not recommend printing to the following papers Recommended papers for printing and copyingPapers to avoid HP does not recommend copying to the following papersLoad paper To select input trays without adjusting any other settingsSelect an input tray Press Start Color or Start BlackLoad full-size paper To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayLoad postcards, Hagaki cards, or HP Panorama photo paper Load envelopes To load envelopesHP Iron-On Transfers Load other types of paperHP Premium Inkjet Transparency Film HP Textured Greeting Cards Avoid paper jamsHP Matte Greeting Cards, HP Photo Greeting Cards, or HP Inkjet LabelsUse the photo and video features Insert a memory cardConnect a digital camera To insert a memory cardConnect a storage device View photos and videos using the HP All-in-One View photos and videosSelect photos and videos View photos using your computerCancel Select individual photos and videosTo select all photos and videos Select all photos and videosSelect a range of photos and videos To select a range of photos and videosTo select a single video frame Select a single video frameDeselect photos and videos Use the Easy Print Wizard Edit photosPrint photos and videos from the control panel To use the Easy Print Wizard Print selected photos and videosPrint a cropped photo Print a proof sheet Print photos using a proof sheetTo print a cropped photo All Last Custom Range Complete the proof sheetScan a proof sheet Set photo print optionsSave photos to your computer Share photos with friends and relatives Photos and videos Make a copy Use the copy featuresChange the copy settings Number of copies Copy PreviewReduce/Enlarge Paper Size Paper Type Crop Tray Select To save the current settings as defaults for future jobsPreview your copy job Press Start Black or Start Color Make a borderless copy of a photoTo preview your copy from the control panel To crop an image from the control panel Crop an originalStop copying To print from a software application Windows Print from your computerPrint from a software application To change the print settings for the current job Change the print settingsTo change the print settings for all future jobs Windows usersMac users To change all other print settingsStop a print job To stop a print job from the HP All-in-OneTo stop a print job from the computer Mac users Scan an original to a computer Use the scan featuresScan an image Share a scanned image with friends and relatives Print a scanned imageEdit a scanned document Edit a scanned imageEdit a scanned photo or graphic Scan Send a basic fax Use the fax featuresSend a fax Press Start BlackIf you do not have another page to fax Send a fax manually from a phoneIf you have another page to fax a. Press 1 to select Yes To send a fax manually from a phoneSend a fax using monitor dialing If you have another page to faxTo send a fax using monitor dialing from the control panel Receive a faxSet up backup fax reception Receive a fax manuallyTo set backup fax reception from the control panel Reprint received faxes from memoryPrint reports Print fax error reportsReceive faxes successfully. This is the default setting Print fax confirmation reportsTo stop faxing from the control panel To cancel a number you are dialingStop faxing Ink cartridges Symbol HP reorder number Order suppliesOrder other supplies Order accessoriesAccessory and HP model number DescriptionClean the lid backing Clean the HP All-in-OneClean the glass Maintain your HP All-in-OneClean the exterior Check the estimated ink levelsTo check the ink levels from the Setup menu Print a self-test reportTo replace the ink cartridges Work with ink cartridgesReplace the ink cartridges Pull the ink cartridge toward you out of its slot Align the printer To align the printer from the control panelTo clean the print head from the control panel Clean the print headClean the ink cartridge contacts To clean the ink cartridge contactsSelf-maintenance sounds Other sources of information Troubleshooting informationAdditional troubleshooting topics in this User Guide View the Readme file Setup troubleshootingHardware setup troubleshooting My HP All-in-One does not turn onUser Guide 111 Color graphics display shows the wrong language HP All-in-One does not print Software installation troubleshooting To start the installation from a Mac Fax Setup Wizard Windows or Fax Setup Utility Mac runsTo start the installation from a Windows computer Minimum system checks screen appears WindowsReceived a message that an unknown error has occurred Red X appears on the USB connect promptUninstall and reinstall the software To start the Fax Setup Wizard WindowsTo start the Fax Setup Utility Mac Registration screen does not appear WindowsTo uninstall from a Windows computer, method To uninstall from a Mac computer Fax setup troubleshootingSelect Reinstall Double-click the Applications HP All-in-One Software folderFax Hardware Test failed SolutionFax test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed Color graphics display always shows Phone Off HookUser Guide 125 HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes 128 HP All-in-One cannot send faxes, but can receive faxes Fax tones are recorded on my answering machineOperational troubleshooting To extend your phone cordPaper has jammed the HP All-in-One Paper troubleshootingPaper has jammed the optional two-sided printing accessory Device update Windows Device updateInk cartridge troubleshooting Zone HelpDevice update Mac To use device update134 Warranty upgrades HP warranty and supportWarranty Warranty information HP product Duration of limited warrantyAccess your serial number and service ID Before you call HP customer supportGet support and other information from the Internet Call in North America during warrantyCall elsewhere in the world Support Replace the ink cartridges in your HP All-in-One HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Remove the control panel faceplate 142 Pack your HP All-in-One 144 System requirements Paper specificationsTechnical information Paper-tray capacitiesType Size Weight Paper sizesPrint specifications Print margin specificationsCopy specifications Fax specificationsMemory card specifications Scan specificationsEnvironmental specifications Physical specificationsPower specifications Additional specificationsPlastics Material safety data sheetsPaper use Recycling programRegulatory notices Regulatory model identification numberFCC statement VCCI-2 Declaration of conformity European Economic Area Geräuschemission156 Symbols/Numerics IndexFCC User Guide 159 Weee User Guide 161 162 Q5831-90157

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