Appendix B
To pack the device
1.If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty.
2.Place the return shipping label on the outside of the box.
3.Include the following items in the box:
•A complete description of symptoms for service personnel (samples of print quality problems are helpful).
•A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
•Your name, address, and a phone number where you can be reached during the day.
98 Support and warranty