HP Pro L7400 manual HP supplies and accessories, Support and warranty

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Solve paper-feed problems	73
Optional Tray 2 cannot be inserted	74
Another paper-feed problem is occurring	74
Solve copy problems	75
No copy came out	75
Copies are blank	76
Documents are missing or faded	76
Size is reduced	76
Copy quality is poor	76
Copy defects are apparent	77
The device prints half a page, then ejects the paper	77
Solve scan problems	77
Scanner did nothing	78
Scan takes too long	78
Part of the document did not scan or text is missing	78
Text cannot be edited	79
Error messages appear	79
Scanned image quality is poor	79
Scan defects are apparent	80
Troubleshoot installation issues	81
Hardware installation suggestions	81
Software installation suggestions	82
Clear jams	83
Clear a jam in the device	83
Tips for avoiding jams	85
A HP supplies and accessories
Order printing supplies online	86
Accessories	86
Supplies	86
Ink cartridges	86
Printheads	87
HP media	87
B Support and warranty
Hewlett-Packard limited warranty statement	89
Obtain electronic support	90
Obtain HP telephone support	90
Before you call	90
Support process	91
HP support by phone	91
Phone support period	91
Telephone support numbers	91
Placing a call	93
After the phone support period	93
Additional warranty options	93
HP Quick Exchange Service (Japan)	94
Call HP Korea customer support	94

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Contents HP Officejet Pro L7400 All-in-One series Page HP Officejet Pro L7400 All-in- One series Safety information AccessibilityCopyright information Hewlett-Packard Company noticesContents Scan Configure and manageCopy Maintain and troubleshoot HP supplies and accessories Support and warrantyDevice specifications Regulatory informationGet started Find other resources for the productResource Description LocationUnderstand the device parts Front view Printing supplies areaLabel Back viewControl panel buttons and lights Connection information Description RecommendedInstall the accessories Install the duplexerInstall Tray To install the duplexerTurn on accessories in the print driver To install TrayClick Apply Changes To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Use the device Use control panel menusControl-panel message types Status messagesChange device settings Error messagesCritical error messages To change settings from the control panelUse the HP Solution Center Windows Use the HP photo and imaging softwareTo open the HP Photosmart Software on a Windows computer Load originalsLoad an original on the scanner glass To load an original on the scanner glass Tips for selecting and using print mediaSelect print media Understand specifications for supported media Envelopes Media size TrayStandard media sizes Other media CardsPhoto media Capacity Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 Media Left Right Top Bottom Margin Load mediaSet minimum margins To load Tray 1 main tray To load Tray Follow these steps Configure traysWant to Print on special and custom-sized media To print a borderless document Windows Click Properties or SetupPrint borderless To print a borderless document Mac OS Open the Paper Type/Quality panelChange print settings Change default settings for all future jobs WindowsChange settings Mac OS To change the settingsPrint on both sides duplexing Guidelines for printing on both sides of aPerform duplexing To print manually on both sides of a page WindowsTo print manually on both sides of a page Mac OS To print automatically on both sides of a page WindowsTo print automatically on both sides of a page Mac OS Open the Two-Sided Printing panelCancel a print job Change the copy settings CopyMake copies from the control panel To make a copy from the control panelSet the copy paper type Set the number of copiesSet the copy paper size Paper type Control panel setting Change copy speed or qualityTo set the paper type for copies from the control panel To change the copy quality from the control panelTo resize a document from the control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper Adjust the lightness and darkness of your copy To adjust the copy contrast from the control panelEnhance blurred areas of your copy To copy a legal-size document onto letter paperCancel a copy job Enhance light areas of your copyTo copy a blurred document from the control panel To copy an overexposed photo from the control panelScan Scan an originalScan from a TWAIN-compliant or a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Scan from a WIA-compliant programEdit a scanned photo or graphic Change scan settingsCancel a scan job Configure and manage Manage the deviceWindows Mac OSMonitor the device Administer the deviceUse device management tools Toolbox tabs Toolbox WindowsOpen the Toolbox HP Printer Utility Mac OS HP Printer Utility panels Information and Support panelPrinter Settings panel HP Instant SupportUnderstand the self-test diagnostic MyPrintMileageUnderstand the self-test diagnostic Configure the device Windows Direct connectionShare the device on a locally shared network Connect the device before installing the softwareTo connect the device Share the device on a locally shared network Configure the device Mac OSInstall the software for a direct connection To share the device among computers running Mac OS Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, method Uninstall and reinstall the software Replace the ink cartridges Maintain and troubleshootSupported ink cartridges Maintain the printheads To replace the ink cartridgesPrint the print quality diagnostic Check printhead healthAlign the printheads Clean the printheads Clean the printhead contacts manuallyTo clean the printhead contacts manually Calibrate the linefeedMaintain the printheads Chapter Replace the printheads To replace the printheadsStore printing supplies Clean the device Clean the scanner glassTo clean the scanner glass Store ink cartridgesClean the exterior Troubleshooting tips and resourcesSolve printing problems Device is not responding nothing prints Error message appears on control-panel displayDevice shuts down unexpectedly Blank or partial page printed Device does not accept printheadDevice takes a long time to print Placement of the text or graphics is wrong Something on the page is missing or incorrectCheck the page-orientation setting Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Check the media sizePoor quality printouts Meaningless characters printInk is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and whiteSolve paper-feed problems Wrong colors are printingPrintout shows bleeding colors Colors do not line up properlyAnother paper-feed problem is occurring Optional Tray 2 cannot be insertedMedia is not supported for the printer or tray Media is not picked up from a traySolve copy problems No copy came outCopies are blank Documents are missing or fadedSize is reduced Copy quality is poorSolve scan problems Copy defects are apparentPart of the document did not scan or text is missing Scanner did nothingScan takes too long Error messages appear Text cannot be editedScanned image quality is poor Check the originalsScan defects are apparent Troubleshoot installation issues Hardware installation suggestionsSize is reduced Check the hardware connectionsSoftware installation suggestions Verify installation preliminariesCheck the computer system Check the device to ensure the followingTo clear a jam Clear jamsClear a jam in the device Chapter Tips for avoiding jams HP supplies and accessories AccessoriesOrder printing supplies online SuppliesPrintheads HP mediaSupport and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic supportObtain HP telephone support If you have a problem, follow these steps Support processHP support by phone Phone support periodAppendix B Support and warranty After the phone support period Additional warranty options Placing a callHP Quick Exchange Service Japan Call HP Korea customer supportTo remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove the control-panel faceplate Remove the control-panel faceplateTo remove printheads before shipment Pack the device To pack the device Device specifications Physical specificationsProduct features and capacities Processor and memory specificationsSystem requirements Device memoryOperating system compatibility Minimum requirementsPrint specifications Copy specificationsScan specifications Environmental specificationsElectrical specifications Regulatory information FCC statement LED indicator statement Regulatory model number Toxic and hazardous substance tableDeclaration of conformity Environmental product stewardship program Appendix D Symbols/Numerics IndexPage OCR Page Twain 114