HP 7500A Wide Format - E9 manual Printer can send faxes but cannot receive faxes

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Try connecting the printer directly to the telephone wall jack.

Make sure that one end of the phone cord is connected to the telephone wall jack, while the other end to port labeled “1-LINE” on the back of the printer.

Try connecting a working phone directly to the telephone wall jack and check for a dial tone. If you do not hear a dial tone, contact your telephone company to check the line.

Make sure you connect the printer to an analog phone line, or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal-sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.

The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.

If you are using a DSL/ADSL service, make sure that you have a DSL/ADSL filter connected. Without the filter, you cannot fax successfully.

If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region.

You are using a Fax over IP service. Try to use a slower connection speed. If this does not work, contact your Fax over IP service’s support department.

The printer can send faxes but cannot receive faxes

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings.

If Auto Answer is set to Off, or if you subscribe to a voicemail service on the same phone line that you will use for faxing, you can only receive faxes manually.

If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically.

If you have an answering machine on the same phone line with the printer:

--Check that the answering machine is working properly.

--Make sure the printer is set to receive faxes automatically.

--Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine.

--Disconnect the answering machine and then try receiving a fax.

--Record a message that is approximately 10 seconds in duration.

24 Solve setup problems

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Contents Officejet 7500A Page Contents Use the printer Where’s the user guide?HP Digital Fax Fax to PC and Fax to Mac HP Digital SolutionsScan to Computer Learn moreInternet features HP AppsMarketsplash by HP HP ePrintFinding fax setup information Set up and use faxSet up fax Connect the printer to the phone line Before you begin…What is a distinctive ring service? Connecting to a DSL/ADSL lineTest fax setup Connecting additional equipmentConfigure fax settings Where can I change fax settings?Set up and use fax Use fax Send a faxSend a standard fax Send a fax from an extension phoneReceive a fax automatically Faxes and your voice mail serviceReceive faxes Receive a fax manually Reprint received faxes from memoryWorking with reports and logs To print a reportFax and digital phone services Set up wireless 802.11 communication some models only What is my network name and passkey?Connecting without a wireless router Connect the printer to your wireless networkInstall software for your printer WindowsTest the wireless connection Mac OSChange the connection method Problems installing the software Solve setup problemsProblems setting up the printer Printer is having problems sending and receiving faxes Problems setting up faxCheck the list of possible problems Run the fax testPrinter can send faxes but cannot receive faxes Printer cannot send faxes but can receive faxes After resolving the problems… Wireless 802.11 setup problemsMake sure the wireless 802.11 light is turned on WindowsRun the Wireless Network Test Check the wireless signal strengthRestart components of the wireless network Reducing interferenceUse the Embedded Web server EWS To open the EWSHewlett-Packard limited warranty statement Page Contenido Uso de la impresora ¿Dónde se encuentra la guía del usuario?¡Sepa más Escanear para equipoFax digital HP Fax a PC y Fax a Mac Funciones de Internet Marketsplash por HP Nota Para obtener una lista de losBúsqueda de información de configuración de fax Configurar y usar el faxConfigurar para fax Paso 1 Conecte la impresora a la línea telefónica Antes de comenzar…¿Que es un servicio de timbre especial? Conexión a línea DSL/ADSLPaso 2 Prueba de la configuración de fax Conexión de equipo adicionalPaso 3 Configure los ajustes de fax ¿Dónde puedo cambiar los ajustes de fax?Consejo También puede usar la Seleccione Encender o Apagar Usar el fax Enviar un faxEnviar un fax estándar Enviar un fax desde una extensiónRecibir un fax automáticamente Recibir faxesFaxes y servicio de correo de voz Recepción manual de un fax Reimpresión de faxes recibidos desde la memoriaTrabajo con informes y registros Para borrar el registro de faxFax y servicios telefónicos digitales ¿Cuál es mi nombre de red y clave de acceso? Conexión sin direccionador inalámbrico Paso 1 Conecte la impresora a la red inalámbricaPaso 2 Instale el software de la impresora Paso 3 Compruebe la conexión inalámbrica Cambiar el método de conexión Haga clic en el icono Utilidad de HP en el dockResolver problemas de configuración Problemas para configurar la impresoraPaso 1 Ejecute la prueba del fax Problemas durante la instalación del softwareProblemas para configurar el fax Paso 2 Revise la lista de posibles problemas La impresora puede enviar faxes pero no recibirlos La impresora no puede enviar faxes pero sí recibirlos Problemas de configuración inalámbrica Después de resolver los ProblemasPaso 4 Ejecute la prueba de red inalámbrica Paso 2. Compruebe la intensidad de la señal inalámbricaPaso 3 Reinicie los componentes de la red inalámbrica Reducción de la interferenciaUso del servidor Web incorporado EWS Para abrir el EWSDeclaración de garantía limitada de Hewlett-Packard C9309-90012
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7500A Wide Format - E9 specifications

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