HP 6500 - E709q, 6500 - E709n, 6500 - E709a Maintain and troubleshoot, Work with ink cartridges

Page 147

9 Maintain and troubleshoot

This section contains the following topics:

•Work with ink cartridges

•Print and evaluate a print quality report

•Clean the device

•General troubleshooting tips and resources

•Solve printing problems

•Print troubleshooting

•Print quality troubleshooting

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve network problems

•Solve wireless problems (some models only)

•Solve photo (memory card) problems

•Solve device management problems

•Troubleshoot installation issues

•Clear jams

•Errors

Work with ink cartridges

To ensure the best print quality from the HP all-in-one, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.

This section contains the following topics:

•Information on ink cartridges and the printhead

•Check the estimated ink levels

•Replace the ink cartridges

•Advanced ink cartridge maintenance

•Advanced printhead maintenance

•Usage information collection

Maintain and troubleshoot

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Contents Officejet Page HP Officejet 6500 E709 All-in-One Series Acknowledgements Safety informationCopyright information Hewlett-Packard Company noticesContents Scan Work with memory devicesFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Print quality troubleshooting HP supplies and accessories Support and warranty Device specificationsRegulatory information SHA2 Location Find other resources for the productResource DescriptionFinding the device model number Mobility AccessibilityUnderstand the device parts VisualPrinting supplies area Front viewDevice control panel buttons and lights Back viewLabel Name and Description Network options in this Connection informationEco-Tips Turn off the deviceUse device control panel menus Use the deviceStatus messages Device control-panel message typesTo change settings from the device control panel Change device settingsError messages Critical error messagesUse the HP photo and imaging software To change settings from the HP Device Manager Mac OSTo change settings from the embedded Web server Use the HP softwareTo open the HP Photosmart Software on a Windows computer Use the HP productivity softwareLoad originals Load an original on the scanner glassHP Document Manager allows you to To load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the document feeder tray Recommended papers for printing and copying Select print mediaHP Everyday Photo Paper Recommended papers for photo printingHP Photo Value Packs HP Advanced Photo PaperTips for selecting and using print media Cards and envelopesPhoto media Understand supported sizes Understand specifications for supported mediaTransparencies Custom-sized mediaModels EnvelopesCards Photo media Models Ofuku hagakiUnderstand supported media types and weights Left Right Top Bottom Margin Set minimum marginsTray Type MediaTo load Tray 1 main tray Load mediaTo set a custom media size a. Click the Custom button Click the Paper/Features tabPrint on special and custom-sized media To print on special or custom-sized media WindowsTo print a borderless document Windows Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuInstall the duplexer To print a borderless document Mac OSOpen the Paper Type/Quality panel To install the duplexer Change print settings Change default settings for all future jobs WindowsTo change the settings Perform duplexing Change settings Mac OSPrint on both sides duplexing Guidelines for printing on both sides of aTo print a Web Print a WebTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OSCancel a print job Scan an original ScanUse Webscan via embedded Web server Scan an original to a computerScan an original to a memory device Scan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a TWAIN-compliant programChange scan settings Cancel a scan jobTo change scan settings Insert a memory card Work with memory devicesTo insert a memory card Print Dpof photosPrint an index sheet from the device control panel View photos using your computerPrint Selected Photos View photosSave photos to your computer Use Photo Fix toolsUse Red Eye Removal To turn on Red Eye Removal Set New DefaultsTo set new defaults Use Date StampSend a fax FaxSend a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from a phonePress Start FAX Black or Start FAX Color Press Start FAX Black Send a fax from memorySchedule a fax to send later To send a fax from memoryTo cancel a scheduled fax Send a fax to multiple recipientsTo schedule a fax from the device control panel To send a fax to multiple recipients using group speed dial Send a color original faxClick Send Fax Now Press Start FAX Color Change the fax resolution and Lighter / Darker settingsChange the fax resolution To send a color original fax from the device control panelChange the Lighter / Darker setting Change the resolution from the device control panelTo change the ECM setting from the device control panel Send a fax in Error Correction ModeSet new default settings To set new default settings from the device control panelTo receive a fax manually Receive a fax manuallySet up backup fax reception To set backup fax reception from the device control panelOn Error Only Off Select Tools, and then select Reprint Faxes in Memory Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the device control panelTo forward faxes from the device control panel Select Advanced Fax Setup, and then select Fax ForwardingForward faxes to another number Set the paper size for received faxesTo set automatic reduction from the device control panel Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbersTo select a number from the caller ID list Set the junk fax modeTo set the junk fax mode Add numbers to the junk fax listView a list of blocked fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list To remove numbers from the list of junk fax numbersFax to Pc and Fax to Mac requirements To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard To set up Fax to MacChange fax settings Set the answer mode Auto answer Configure the fax headerSelect Basic Fax Setup, and then select Rings to Answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the fax error correction mode Press Advanced Fax Setup, and then press Distinctive RingSet the dial type Fax speed setting Fast Medium Set the redial optionsSet the fax speed Set up speed-dial entries Set the fax sound volumeSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setup To test fax setup via the device control panelUse reports Off On Fax Send On Fax Receive Send & Receive To enable fax confirmation via the device control panelPrint fax confirmation reports Press Print Report, and then Fax ConfirmationPrint and view the fax log Print fax error reportsTo enable fax confirmation via the embedded Web server Press Print Report, and then press Fax Error ReportPrint the details of the last fax transaction Clear the fax logPrint a Caller ID History Report Cancel a faxTo cancel a fax To cancel a number you are dialingMake copies CopyTo make a copy Change the copy settingsTo save the current settings as defaults for future jobs Set the number of copiesTo set the paper size from the device control panel Set the copy paper sizeSet the copy paper type Change copy speed or qualityResize an original to fit onto letter or A4 paper To change the copy quality from the device control panelTo resize a document from the device control panel To copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel Copy a legal-size document onto letter paperPress Start Copy Color Enhance light areas of your copyCollate a copy job To copy an overexposed photo from the device control panelTo apply margin shift from the control panel Apply Margin Shift to a Copy JobTwo-sided copy jobs To collate copies from the control panelCancel a copy job Manage the device WindowsMac OS Monitor the device Administer the deviceChapter Use device management tools Toolbox WindowsOpen the Toolbox Tabs Toolbox tabsNetwork Toolbox To open the Network ToolboxUtilities Use the HP Solution Center WindowsEmbedded Web server Network Toolbox tabTo open the embedded Web server HP Printer Utility panels Information and Support panel ContentsHP Printer Utility Mac OS Embedded Web server pagesUnderstand the printer status Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer Understand the network configuration Network Configuration Configure network optionsTurn the wireless radio on and off some models only Change basic network settingsChange advanced network settings View and print network settingsSet up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax lineDistinct Voice Computer Case a Separate fax line no voice calls receivedCase B Set up the device with DSL To set up the device with a separate fax lineTo set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device WindowsTo connect the device Connect the device before installing the softwareNetwork connection Share the device on a locally shared networkTo share the device To install the device software on client computers To install the device on a networkConfigure the device Mac OS Install the software for network or direct connectionShare the device on a locally shared network To share the device among computers running Mac OS Communication using the installer Mac OS X or ToUnderstand 802.11 wireless network settings Communication modeNetwork name Ssid Data encryption Security settingsTo turn off wireless communication To set up wireless communication using the installer Mac OSGuidelines for reducing interference on a wireless network Configure your firewall to work with HP devicesMethod Press Add a Device Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Change the connection methodGuidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines To uninstall from a Windows computer, method Uninstall and reinstall the softwareDouble-clickHewlett-Packard To uninstall from a Macintosh computer, methodWork with ink cartridges Maintain and troubleshootInformation on ink cartridges and the printhead Check the estimated ink levelsRelated topics To replace the ink cartridges Replace the ink cartridgesChapter Advanced ink cartridge maintenance To clean the sensor in the product Clean the sensorTo clean the sensor window on the ink cartridges Clean the sensor windows on the ink cartridgesTo remove the ink cartridges To clean the printhead from the Printer Toolbox Advanced printhead maintenanceClean the printhead To clean the printhead from the control panelTo align the printer from the Printer Toolbox To clean the printhead from the embedded Web serverAlign the printer To align the printhead from the control panelSelect Preferences, and then select Cartridge Chip Info Usage information collectionTo align the printer from the embedded Web server To turn off usage information collectionTo print a print quality report Print and evaluate a print quality reportCartridge color To evaluate the Print Quality DiagnosticInk Levels Good color barsRagged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the barsAlignment Patters Large Black Font TextClean the device Clean the scanner glassTo clean the scanner glass Clean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsTroubleshooting topics Check the power and power connectionsError message appears on control-panel display Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrongPrint troubleshooting Check the page-orientation settingCheck the media size Product is not responding Envelopes print incorrectlySolution 4 Check the printer driver status Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 3 Select the correct printerSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Product prints meaningless characters Solution 10 Restart the productSolution 1 Restart the product Solution 2 Print a previously saved version of the documentNothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Margins are not printing as expected Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Solution 1 Check the margin settingsText or graphics are cut off at the edge To preview the print layout Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly Solution 4 Try printing with bordersSolution 3 Check the ink levels Solution 4 Clean the printheadBlank page came out while printing Print quality troubleshooting Solution 5 Load paper in the input trayWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 6 Contact HP support Solution 5 Clean the printheadPrintouts have horizontal streaks or lines Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printer Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Printouts are slanted or skewedPrintouts have vertical streaks Ink streaks on the back of the paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Wait while the ink dries Solution 2 Make sure the paper is loaded correctlyPaper is not picked up from the input tray Solution 1 Wait a couple of minutes and attempt to reprint Solution 4 Clean the rollersSolution 5 Check for a paper jam Solution 6 Service the productSolution 3 Align the printer Solution 2 Use TrueType or OpenType fontsProduct prints slowly Solve paper-feed problemsSolution 1 Use a lower print quality setting Solution 3 Contact HP supportMedia is not picked up from a tray Media is not coming out correctlyPages are skewing No copy came out Solve copy problemsCopy quality is poor Copies are blankDocuments are missing or faded Size is reducedSolve scan problems Error messages appearCopy defects are apparent Scan takes too long Scanner did nothingPart of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Blank pages Solve fax problemsScan defects are apparent Take steps to improve the scan qualityFax test failed Fax Hardware Test failed SolutionSolve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionDevice is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Computer cannot receive faxes Fax to PC or Fax to Mac Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cordReceived faxes are blank or have vertical lines Sent faxes are blank or have vertical linesProblems connecting to a wired network Solve network problemsSolve wireless problems some models only General network troubleshootingRestart components of the wireless network Basic wireless troubleshootingAdvanced wireless troubleshooting Make sure the wireless 802.11 light is turned onTo check a wireless connection Make sure that the HP device is connected to your network Make sure the HP device is on the networkNetwork Status Check to see if you can access the embedded Web server EWS To access the EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Check the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Device cannot read the memory cardSolve device management problems Device cannot read photos on the memory cardEmbedded Web server cannot be opened Check the hardware connections Troubleshoot installation issuesHardware installation suggestions Check the device IP addressCheck or perform the following Software installation suggestionsVerify installation preliminaries Check the device to ensure the followingClear jams Clear paper jamsTo clear a jam Chapter Errors Avoid paper jamsTo clear a paper jam in the automatic document feeder Incompatible Printhead Printhead ProblemPrinthead problem and advanced printhead maintenance Printhead problem The following printhead has a problemAdvanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Devices memory is full Fax Memory FullDevice Disconnected Ink AlertInk system failure Following cartridge appears to be missing or damaged Cartridge ProblemFollowing cartridge has a problem Paper MismatchIncompatible Cartridges Cartridge cradle cannot movePaper Jam Printer is out of paperPrinter Paused Printer OfflinePreviously used genuine HP cartridge Sensor issueThere is a problem with sensing ink levels Sensor failureDocument failed to print Ink Service Capacity WarningGeneral printer error Your printer has maximized the Ink Service CapacityAccessories Order printing supplies onlineSupplies HP media Supported ink cartridgesObtain electronic support Support and warrantyWarranty Ink cartridge warranty information Before you call If you have a problem, follow these stepsObtain HP telephone support Support processPhone support period HP support by phoneDqpdun Telephone support numbersPlacing a call After the phone support period Additional warranty optionsHP Korea customer support HP Quick Exchange Service JapanPrepare the device for shipment Remove the device control-panel faceplateTo remove the control-panel faceplate Page Remove the output tray Remove the rear access panel or duplexerTo pack the device Pack the devicePhysical specifications Product features and capacitiesFeature System requirements Processor and memory specificationsEmbedded Web server specifications Network protocol specificationsPrint specifications Copy specificationsFax specifications Scan specifications Environmental specificationsElectrical specifications Supported memory card types Memory card specificationsSound power Sound pressure bystander positionRegulatory information Vcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Toxic and hazardous substance table LED indicator statement265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Australia wired fax statement Regulatory model numberEuropean Union regulatory notice Page Declaration of Conformity Declaration of conformitySafety Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumptionChemical Substances Third-party licenses ExpatOpenSSL Page SHA2 Third-party licenses 279 Index Symbols/NumericsPage Page Page OCR Page Page Twain Page Page Podręcznik użytkownika
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6500 - E709q, 6500 - E709a, 6500 - E709n specifications

The HP 6500 series, including models E709n, E709a, and E709q, is designed to cater to both home office and small business needs with its multifunctionality, reliability, and efficiency. These printers stand out thanks to their advanced features and technologies, making them a popular choice for users looking to combine printing, copying, scanning, and faxing capabilities in a single device.

One of the main features of the HP 6500 series is its all-in-one functionality. Users benefit from a machine that can handle a variety of tasks including high-quality printing, fast copying, and professional-level scanning. The maximum print resolution of up to 4800 x 1200 optimized dpi ensures sharp text and vibrant color images, making the printers ideal for producing marketing materials or important documents.

These printers utilize HP’s innovative Thermal Inkjet technology, ensuring precise ink delivery and consistent quality across all print jobs. The HP 6500 E709n model offers wireless connectivity, allowing users to print from virtually anywhere in their home or office through Wi-Fi. Additionally, all models in this series support mobile printing capabilities via HP ePrint, Apple AirPrint, and Google Cloud Print, streamlining the process of printing documents from smartphones or tablets.

Speed is another essential feature of the HP 6500 series, with print speeds reaching up to 35 pages per minute for black and white documents and 34 pages per minute for color. The automatic document feeder facilitates rapid scanning and copying of double-sided documents, enhancing productivity for busy environments.

The design of these printers is user-friendly, featuring a clear LCD control panel for easy navigation and operation. Furthermore, they include high-yield ink cartridges, which help reduce printing costs over time and lessen the frequency of cartridge replacements, making them economical for users with high-volume printing needs.

In summary, the HP 6500 series E709n, E709a, and E709q models exemplify the perfect combination of functionality, speed, and connectivity. With advanced printing technology, mobile compatibility, and economical design, they provide a comprehensive solution for any small office or home workspace.
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