HP 6500 - E709a, 6500 - E709q Cartridge cradle cannot move, Paper Jam, Printer is out of paper

Page 242

Chapter 9

The cartridge cradle cannot move

Please turn device power off. Check device for a paper jam or other obstruction

Use the following to correct the error:

•Clear jams

•Hardware installation suggestions

Paper Jam

There is a paper jam (or misfeed). Clear the jam and press the Resume button on the printer

Use the following to correct the error:

Clear jams

Paper Jam

There is a paper jam (or misfeed) in the scan path. Clear the jam or re-insert the document and restart the task.

Use the following to correct the error:

Clear jams

The printer is out of paper

Load more paper and press the Resume button on the front of the printer

Use the following to correct the error:

Load media

Incompatible Cartridge(s)

Choose your error

•Incompatible Cartridge(s)

•Incompatible Cartridge(s)

Incompatible Cartridge(s)

The following cartridge is not intended for use in this printer

Use the following to correct the error:

•Replace the ink cartridges

•Supplies

•HP inkjet supplies recycling program

Incompatible Cartridge(s)

The following cartridges are not intended for use in this printer as it is currently configured

238 Maintain and troubleshoot

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Contents Officejet Page HP Officejet 6500 E709 All-in-One Series Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Fax ScanWork with memory devices Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Print quality troubleshooting HP supplies and accessories Regulatory information Support and warrantyDevice specifications SHA2 Description Find other resources for the productResource LocationFinding the device model number Visual AccessibilityUnderstand the device parts MobilityFront view Printing supplies areaBack view Device control panel buttons and lightsLabel Name and Description Connection information Network options in thisTurn off the device Eco-TipsUse the device Use device control panel menusDevice control-panel message types Status messagesCritical error messages Change device settingsError messages To change settings from the device control panelUse the HP software To change settings from the HP Device Manager Mac OSTo change settings from the embedded Web server Use the HP photo and imaging softwareUse the HP productivity software To open the HP Photosmart Software on a Windows computerHP Document Manager allows you to Load originalsLoad an original on the scanner glass Load an original in the automatic document feeder ADF To load an original on the scanner glassTo load an original in the document feeder tray Select print media Recommended papers for printing and copyingHP Advanced Photo Paper Recommended papers for photo printingHP Photo Value Packs HP Everyday Photo PaperPhoto media Tips for selecting and using print mediaCards and envelopes Custom-sized media Understand specifications for supported mediaTransparencies Understand supported sizesCards ModelsEnvelopes Models Ofuku hagaki Photo mediaUnderstand supported media types and weights Media Set minimum marginsTray Type Left Right Top Bottom MarginLoad media To load Tray 1 main trayTo print on special or custom-sized media Windows Click the Paper/Features tabPrint on special and custom-sized media To set a custom media size a. Click the Custom buttonClick Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print on special or custom-sized media Mac OS To print a borderless document WindowsOpen the Paper Type/Quality panel Install the duplexerTo print a borderless document Mac OS To install the duplexer To change the settings Change print settingsChange default settings for all future jobs Windows Guidelines for printing on both sides of a Change settings Mac OSPrint on both sides duplexing Perform duplexingTo print automatically on both sides of a page Mac OS Print a WebTo print automatically on both sides of a page Windows To print a WebCancel a print job Scan Scan an originalScan an original to a memory device Use Webscan via embedded Web serverScan an original to a computer Scan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a WIA-compliant programTo change scan settings Change scan settingsCancel a scan job Work with memory devices Insert a memory cardPrint Dpof photos To insert a memory cardView photos View photos using your computerPrint Selected Photos Print an index sheet from the device control panelUse Red Eye Removal Save photos to your computerUse Photo Fix tools Use Date Stamp Set New DefaultsTo set new defaults To turn on Red Eye RemovalFax Send a faxTo send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Press Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax manually from a phone To send a fax from memory Send a fax from memorySchedule a fax to send later Press Start FAX BlackTo schedule a fax from the device control panel To cancel a scheduled faxSend a fax to multiple recipients Click Send Fax Now To send a fax to multiple recipients using group speed dialSend a color original fax To send a color original fax from the device control panel Change the fax resolution and Lighter / Darker settingsChange the fax resolution Press Start FAX ColorChange the resolution from the device control panel Change the Lighter / Darker settingTo set new default settings from the device control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the device control panelReceive a fax manually To receive a fax manuallyOn Error Only Off Set up backup fax receptionTo set backup fax reception from the device control panel To reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax Select Tools, and then select Reprint Faxes in MemorySet the paper size for received faxes Select Advanced Fax Setup, and then select Fax ForwardingForward faxes to another number To forward faxes from the device control panelBlock junk fax numbers Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes To set automatic reduction from the device control panelAdd numbers to the junk fax list Set the junk fax modeTo set the junk fax mode To select a number from the caller ID listTo remove numbers from the list of junk fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list View a list of blocked fax numbersTo set up Fax to Mac To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard Fax to Pc and Fax to Mac requirementsChange fax settings Configure the fax header Set the answer mode Auto answerChange the answer ring pattern for distinctive ring Select Basic Fax Setup, and then select Rings to AnswerSet the number of rings before answering Set the dial type Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Set the fax speed Fax speed setting Fast MediumSet the redial options Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet the fax sound volume Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Use reports Test fax setupTo test fax setup via the device control panel Press Print Report, and then Fax Confirmation To enable fax confirmation via the device control panelPrint fax confirmation reports Off On Fax Send On Fax Receive Send & ReceivePress Print Report, and then press Fax Error Report Print fax error reportsTo enable fax confirmation via the embedded Web server Print and view the fax logClear the fax log Print the details of the last fax transactionTo cancel a number you are dialing Cancel a faxTo cancel a fax Print a Caller ID History ReportCopy Make copiesSet the number of copies Change the copy settingsTo save the current settings as defaults for future jobs To make a copyChange copy speed or quality Set the copy paper sizeSet the copy paper type To set the paper size from the device control panelTo resize a document from the device control panel Resize an original to fit onto letter or A4 paperTo change the copy quality from the device control panel Copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel To copy a legal-size document onto letter paperTo copy an overexposed photo from the device control panel Enhance light areas of your copyCollate a copy job Press Start Copy ColorTo collate copies from the control panel Apply Margin Shift to a Copy JobTwo-sided copy jobs To apply margin shift from the control panelCancel a copy job Mac OS Manage the deviceWindows Administer the device Monitor the deviceChapter Open the Toolbox Use device management toolsToolbox Windows To open the Network Toolbox Toolbox tabsNetwork Toolbox TabsNetwork Toolbox tab Use the HP Solution Center WindowsEmbedded Web server UtilitiesTo open the embedded Web server Embedded Web server pages ContentsHP Printer Utility Mac OS HP Printer Utility panels Information and Support panelTo open the HP Device Manager on a Macintosh computer Understand the printer statusUse the HP Device Manager Mac OS Understand the network configuration Configure network options Network ConfigurationView and print network settings Change basic network settingsChange advanced network settings Turn the wireless radio on and off some models onlySet up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Other equipment or services sharing your fax line DSL PBXCase a Separate fax line no voice calls received Distinct Voice ComputerTo set up the device with a separate fax line Case B Set up the device with DSLTo set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring serviceCase E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connectionConnect the device before installing the software To connect the deviceTo share the device Network connectionShare the device on a locally shared network To install the device on a network To install the device software on client computersShare the device on a locally shared network Configure the device Mac OSInstall the software for network or direct connection Communication using the installer Mac OS X or To To share the device among computers running Mac OSNetwork name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Data encryptionTo set up wireless communication using the installer Mac OS To turn off wireless communicationMethod Guidelines for reducing interference on a wireless networkConfigure your firewall to work with HP devices Change the connection method Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Press Add a DeviceOther guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP Uninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Macintosh computer, method Double-clickHewlett-PackardMaintain and troubleshoot Work with ink cartridgesRelated topics Information on ink cartridges and the printheadCheck the estimated ink levels Replace the ink cartridges To replace the ink cartridgesChapter Advanced ink cartridge maintenance Clean the sensor To clean the sensor in the productClean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridgesTo remove the ink cartridges To clean the printhead from the control panel Advanced printhead maintenanceClean the printhead To clean the printhead from the Printer ToolboxTo align the printhead from the control panel To clean the printhead from the embedded Web serverAlign the printer To align the printer from the Printer ToolboxTo turn off usage information collection Usage information collectionTo align the printer from the embedded Web server Select Preferences, and then select Cartridge Chip InfoPrint and evaluate a print quality report To print a print quality reportGood color bars To evaluate the Print Quality DiagnosticInk Levels Cartridge colorRagged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment PattersTo clean the scanner glass Clean the deviceClean the scanner glass Clean the exterior Clean the automatic document feederTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Check the power and power connections Solve printing problemsTroubleshooting topics Device shuts down unexpectedlyBlank or partial page printed Error message appears on control-panel displayDevice takes a long time to print Placement of the text or graphics is wrong Something on the page is missing or incorrectCheck the media size Print troubleshootingCheck the page-orientation setting Envelopes print incorrectly Product is not respondingSolution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 4 Check the printer driver statusSolution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 2 Print a previously saved version of the document Solution 10 Restart the productSolution 1 Restart the product Product prints meaningless charactersNothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Margins are not printing as expectedText or graphics are cut off at the edge Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Solution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layoutBlank page came out while printing Solution 3 Check the ink levelsSolution 4 Clean the printhead Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 5 Load paper in the input tray Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 6 Align the printer Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 5 Clean the printhead Solution 6 Contact HP supportSolution 3 Rotate the image Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Printouts have horizontal streaks or linesSolution 4 Align the printer Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Solution 1 Check the print settings Printouts are faded or have dull colorsSolution 2 Check the paper type Printouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 2 Use a higher quality image Printouts have vertical streaks Solution 3 Print the image in a smaller sizePrintouts are slanted or skewed To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paperPaper is not picked up from the input tray Solution 2 Wait while the ink driesSolution 2 Make sure the paper is loaded correctly Solution 6 Service the product Solution 4 Clean the rollersSolution 5 Check for a paper jam Solution 1 Wait a couple of minutes and attempt to reprintSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printerSolution 3 Contact HP support Solve paper-feed problemsSolution 1 Use a lower print quality setting Product prints slowlyPages are skewing Media is not picked up from a trayMedia is not coming out correctly Solve copy problems No copy came outSize is reduced Copies are blankDocuments are missing or faded Copy quality is poorCopy defects are apparent Solve scan problemsError messages appear Scanner did nothing Scan takes too longCheck the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Take steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pagesFax Hardware Test failed Solution Fax test failedSolve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookDevice is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Computer cannot receive faxes Fax to PC or Fax to MacSent faxes are blank or have vertical lines Received faxes are blank or have vertical linesGeneral network troubleshooting Solve network problemsSolve wireless problems some models only Problems connecting to a wired networkMake sure the wireless 802.11 light is turned on Basic wireless troubleshootingAdvanced wireless troubleshooting Restart components of the wireless networkTo check a wireless connection Network Status Make sure that the HP device is connected to your networkMake sure the HP device is on the network Make sure the HP device is online and ready Check to see if you can access the embedded Web server EWSTo access the EWS Your wireless router is using a hidden Ssid Device cannot read the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Check the memory cardEmbedded Web server cannot be opened Solve device management problemsDevice cannot read photos on the memory card Check the device IP address Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsCheck the device to ensure the following Software installation suggestionsVerify installation preliminaries Check or perform the followingTo clear a jam Clear jamsClear paper jams Chapter To clear a paper jam in the automatic document feeder ErrorsAvoid paper jams Printhead problem The following printhead has a problem Printhead ProblemPrinthead problem and advanced printhead maintenance Incompatible PrintheadAdvanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Ink Alert Fax Memory FullDevice Disconnected Devices memory is fullInk system failure Paper Mismatch Cartridge ProblemFollowing cartridge has a problem Following cartridge appears to be missing or damagedPrinter is out of paper Cartridge cradle cannot movePaper Jam Incompatible CartridgesPrinter Offline Printer PausedSensor failure Sensor issueThere is a problem with sensing ink levels Previously used genuine HP cartridgeYour printer has maximized the Ink Service Capacity Ink Service Capacity WarningGeneral printer error Document failed to printSupplies AccessoriesOrder printing supplies online Supported ink cartridges HP mediaSupport and warranty Obtain electronic supportWarranty Ink cartridge warranty information Support process If you have a problem, follow these stepsObtain HP telephone support Before you callHP support by phone Phone support periodTelephone support numbers DqpdunAfter the phone support period Additional warranty options Placing a callHP Quick Exchange Service Japan HP Korea customer supportTo remove the control-panel faceplate Prepare the device for shipmentRemove the device control-panel faceplate Page Remove the rear access panel or duplexer Remove the output trayPack the device To pack the deviceFeature Physical specificationsProduct features and capacities Processor and memory specifications System requirementsNetwork protocol specifications Embedded Web server specificationsFax specifications Print specificationsCopy specifications Electrical specifications Scan specificationsEnvironmental specifications Sound pressure bystander position Memory card specificationsSound power Supported memory card typesRegulatory information FCC statement Vcci Class B compliance statement for users in JapanToxic and hazardous substance table LED indicator statement Noise emission statement for Germany265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation European Union regulatory notice Australia wired fax statementRegulatory model number Page Declaration of conformity Declaration of ConformitySafety Environmental product stewardship program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηChemical Substances OpenSSL Third-party licensesExpat Page SHA2 Third-party licenses 279 Symbols/Numerics IndexPage Page Page OCR Page Page Twain Page Page Podręcznik użytkownika
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6500 - E709q, 6500 - E709a, 6500 - E709n specifications

The HP 6500 series, including models E709n, E709a, and E709q, is designed to cater to both home office and small business needs with its multifunctionality, reliability, and efficiency. These printers stand out thanks to their advanced features and technologies, making them a popular choice for users looking to combine printing, copying, scanning, and faxing capabilities in a single device.

One of the main features of the HP 6500 series is its all-in-one functionality. Users benefit from a machine that can handle a variety of tasks including high-quality printing, fast copying, and professional-level scanning. The maximum print resolution of up to 4800 x 1200 optimized dpi ensures sharp text and vibrant color images, making the printers ideal for producing marketing materials or important documents.

These printers utilize HP’s innovative Thermal Inkjet technology, ensuring precise ink delivery and consistent quality across all print jobs. The HP 6500 E709n model offers wireless connectivity, allowing users to print from virtually anywhere in their home or office through Wi-Fi. Additionally, all models in this series support mobile printing capabilities via HP ePrint, Apple AirPrint, and Google Cloud Print, streamlining the process of printing documents from smartphones or tablets.

Speed is another essential feature of the HP 6500 series, with print speeds reaching up to 35 pages per minute for black and white documents and 34 pages per minute for color. The automatic document feeder facilitates rapid scanning and copying of double-sided documents, enhancing productivity for busy environments.

The design of these printers is user-friendly, featuring a clear LCD control panel for easy navigation and operation. Furthermore, they include high-yield ink cartridges, which help reduce printing costs over time and lessen the frequency of cartridge replacements, making them economical for users with high-volume printing needs.

In summary, the HP 6500 series E709n, E709a, and E709q models exemplify the perfect combination of functionality, speed, and connectivity. With advanced printing technology, mobile compatibility, and economical design, they provide a comprehensive solution for any small office or home workspace.
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