HP 6500 - E709q, 6500 - E709n manual Solution 6 Remove all cancelled print jobs from the queue

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Chapter 9

If this did not solve the issue, try the next solution.

Solution 5: Wait until the product completes the current operation

Solution: If the product is performing another task such as copying or scanning, your print job will be delayed until the product completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the product display to see if there are any messages.

Cause: The product was busy with another task. If this did not solve the issue, try the next solution.

Solution 6: Remove all cancelled print jobs from the queue

Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing.

From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following:

•Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product.

•Shut down the product, restart the computer, and then restart the product.

Cause: A deleted print job was in the queue.

If this did not solve the issue, try the next solution.

Solution 7: Clear the paper jam

Solution: Clear the paper jam and remove any torn paper that remains in the product.

For more information, see:

Clear jams

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 8: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move will damage the printer.

170 Maintain and troubleshoot

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Contents Officejet Page HP Officejet 6500 E709 All-in-One Series Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Scan Work with memory devicesFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Print quality troubleshooting HP supplies and accessories Support and warranty Device specificationsRegulatory information SHA2 Description Find other resources for the productResource LocationFinding the device model number Visual AccessibilityUnderstand the device parts MobilityFront view Printing supplies areaBack view Device control panel buttons and lightsLabel Name and Description Connection information Network options in thisTurn off the device Eco-TipsUse the device Use device control panel menusDevice control-panel message types Status messagesCritical error messages Change device settingsError messages To change settings from the device control panelUse the HP software To change settings from the HP Device Manager Mac OSTo change settings from the embedded Web server Use the HP photo and imaging softwareUse the HP productivity software To open the HP Photosmart Software on a Windows computerLoad originals Load an original on the scanner glassHP Document Manager allows you to Load an original in the automatic document feeder ADF To load an original on the scanner glassTo load an original in the document feeder tray Select print media Recommended papers for printing and copyingHP Advanced Photo Paper Recommended papers for photo printingHP Photo Value Packs HP Everyday Photo PaperTips for selecting and using print media Cards and envelopesPhoto media Custom-sized media Understand specifications for supported mediaTransparencies Understand supported sizesModels EnvelopesCards Models Ofuku hagaki Photo mediaUnderstand supported media types and weights Media Set minimum marginsTray Type Left Right Top Bottom MarginLoad media To load Tray 1 main trayTo print on special or custom-sized media Windows Click the Paper/Features tabPrint on special and custom-sized media To set a custom media size a. Click the Custom buttonClick Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print on special or custom-sized media Mac OS To print a borderless document WindowsInstall the duplexer To print a borderless document Mac OSOpen the Paper Type/Quality panel To install the duplexer Change print settings Change default settings for all future jobs WindowsTo change the settings Guidelines for printing on both sides of a Change settings Mac OSPrint on both sides duplexing Perform duplexingTo print automatically on both sides of a page Mac OS Print a WebTo print automatically on both sides of a page Windows To print a WebCancel a print job Scan Scan an originalUse Webscan via embedded Web server Scan an original to a computerScan an original to a memory device Scan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a WIA-compliant programChange scan settings Cancel a scan jobTo change scan settings Work with memory devices Insert a memory cardPrint Dpof photos To insert a memory cardView photos View photos using your computerPrint Selected Photos Print an index sheet from the device control panelSave photos to your computer Use Photo Fix toolsUse Red Eye Removal Use Date Stamp Set New DefaultsTo set new defaults To turn on Red Eye RemovalFax Send a faxSend a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from a phonePress Start FAX Black or Start FAX Color To send a fax from memory Send a fax from memorySchedule a fax to send later Press Start FAX BlackTo cancel a scheduled fax Send a fax to multiple recipientsTo schedule a fax from the device control panel To send a fax to multiple recipients using group speed dial Send a color original faxClick Send Fax Now To send a color original fax from the device control panel Change the fax resolution and Lighter / Darker settingsChange the fax resolution Press Start FAX ColorChange the resolution from the device control panel Change the Lighter / Darker settingTo set new default settings from the device control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the device control panelReceive a fax manually To receive a fax manuallySet up backup fax reception To set backup fax reception from the device control panelOn Error Only Off To reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax Select Tools, and then select Reprint Faxes in MemorySet the paper size for received faxes Select Advanced Fax Setup, and then select Fax ForwardingForward faxes to another number To forward faxes from the device control panelBlock junk fax numbers Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes To set automatic reduction from the device control panelAdd numbers to the junk fax list Set the junk fax modeTo set the junk fax mode To select a number from the caller ID listTo remove numbers from the list of junk fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list View a list of blocked fax numbersTo set up Fax to Mac To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard Fax to Pc and Fax to Mac requirementsChange fax settings Configure the fax header Set the answer mode Auto answerSelect Basic Fax Setup, and then select Rings to Answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the fax error correction mode Press Advanced Fax Setup, and then press Distinctive RingSet the dial type Fax speed setting Fast Medium Set the redial optionsSet the fax speed Set up speed-dial entries Set the fax sound volumeSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setup To test fax setup via the device control panelUse reports Press Print Report, and then Fax Confirmation To enable fax confirmation via the device control panelPrint fax confirmation reports Off On Fax Send On Fax Receive Send & ReceivePress Print Report, and then press Fax Error Report Print fax error reportsTo enable fax confirmation via the embedded Web server Print and view the fax logClear the fax log Print the details of the last fax transactionTo cancel a number you are dialing Cancel a faxTo cancel a fax Print a Caller ID History ReportCopy Make copiesSet the number of copies Change the copy settingsTo save the current settings as defaults for future jobs To make a copyChange copy speed or quality Set the copy paper sizeSet the copy paper type To set the paper size from the device control panelResize an original to fit onto letter or A4 paper To change the copy quality from the device control panelTo resize a document from the device control panel Copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel To copy a legal-size document onto letter paperTo copy an overexposed photo from the device control panel Enhance light areas of your copyCollate a copy job Press Start Copy ColorTo collate copies from the control panel Apply Margin Shift to a Copy JobTwo-sided copy jobs To apply margin shift from the control panelCancel a copy job Manage the device WindowsMac OS Administer the device Monitor the deviceChapter Use device management tools Toolbox WindowsOpen the Toolbox To open the Network Toolbox Toolbox tabsNetwork Toolbox TabsNetwork Toolbox tab Use the HP Solution Center WindowsEmbedded Web server UtilitiesTo open the embedded Web server Embedded Web server pages ContentsHP Printer Utility Mac OS HP Printer Utility panels Information and Support panelUnderstand the printer status Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer Understand the network configuration Configure network options Network ConfigurationView and print network settings Change basic network settingsChange advanced network settings Turn the wireless radio on and off some models onlySet up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Other equipment or services sharing your fax line DSL PBXCase a Separate fax line no voice calls received Distinct Voice ComputerTo set up the device with a separate fax line Case B Set up the device with DSLTo set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring serviceCase E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connectionConnect the device before installing the software To connect the deviceNetwork connection Share the device on a locally shared networkTo share the device To install the device on a network To install the device software on client computersConfigure the device Mac OS Install the software for network or direct connectionShare the device on a locally shared network Communication using the installer Mac OS X or To To share the device among computers running Mac OSUnderstand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Data encryptionTo set up wireless communication using the installer Mac OS To turn off wireless communicationGuidelines for reducing interference on a wireless network Configure your firewall to work with HP devicesMethod Change the connection method Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Press Add a DeviceGuidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines Uninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Macintosh computer, method Double-clickHewlett-PackardMaintain and troubleshoot Work with ink cartridgesInformation on ink cartridges and the printhead Check the estimated ink levelsRelated topics Replace the ink cartridges To replace the ink cartridgesChapter Advanced ink cartridge maintenance Clean the sensor To clean the sensor in the productClean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridgesTo remove the ink cartridges To clean the printhead from the control panel Advanced printhead maintenanceClean the printhead To clean the printhead from the Printer ToolboxTo align the printhead from the control panel To clean the printhead from the embedded Web serverAlign the printer To align the printer from the Printer ToolboxTo turn off usage information collection Usage information collectionTo align the printer from the embedded Web server Select Preferences, and then select Cartridge Chip InfoPrint and evaluate a print quality report To print a print quality reportGood color bars To evaluate the Print Quality DiagnosticInk Levels Cartridge colorRagged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment PattersClean the device Clean the scanner glassTo clean the scanner glass Clean the exterior Clean the automatic document feederTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Check the power and power connections Solve printing problemsTroubleshooting topics Device shuts down unexpectedlyError message appears on control-panel display Device takes a long time to printBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrectPrint troubleshooting Check the page-orientation settingCheck the media size Envelopes print incorrectly Product is not respondingSolution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 2 Print a previously saved version of the document Solution 10 Restart the productSolution 1 Restart the product Product prints meaningless charactersNothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Margins are not printing as expectedSolution 3 Load the stack of paper correctly Solution 1 Check the margin settingsText or graphics are cut off at the edge Solution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layoutSolution 3 Check the ink levels Solution 4 Clean the printheadBlank page came out while printing Print quality troubleshooting Solution 5 Load paper in the input trayWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP supportSolution 3 Rotate the image Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Printouts have horizontal streaks or linesSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printer Solution 1 Check the print settings Printouts are faded or have dull colorsSolution 2 Check the paper type Solution 5 Contact HP support Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Printouts are slanted or skewedPrintouts have vertical streaks To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paperSolution 2 Wait while the ink dries Solution 2 Make sure the paper is loaded correctlyPaper is not picked up from the input tray Solution 6 Service the product Solution 4 Clean the rollersSolution 5 Check for a paper jam Solution 1 Wait a couple of minutes and attempt to reprintSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printerSolution 3 Contact HP support Solve paper-feed problemsSolution 1 Use a lower print quality setting Product prints slowlyMedia is not picked up from a tray Media is not coming out correctlyPages are skewing Solve copy problems No copy came outSize is reduced Copies are blankDocuments are missing or faded Copy quality is poorSolve scan problems Error messages appearCopy defects are apparent Scanner did nothing Scan takes too longPart of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Take steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pagesFax Hardware Test failed Solution Fax test failedSolve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookDevice is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Computer cannot receive faxes Fax to PC or Fax to MacSent faxes are blank or have vertical lines Received faxes are blank or have vertical linesGeneral network troubleshooting Solve network problemsSolve wireless problems some models only Problems connecting to a wired networkMake sure the wireless 802.11 light is turned on Basic wireless troubleshootingAdvanced wireless troubleshooting Restart components of the wireless networkTo check a wireless connection Make sure that the HP device is connected to your network Make sure the HP device is on the networkNetwork Status Check to see if you can access the embedded Web server EWS To access the EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Device cannot read the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Check the memory cardSolve device management problems Device cannot read photos on the memory cardEmbedded Web server cannot be opened Check the device IP address Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsCheck the device to ensure the following Software installation suggestionsVerify installation preliminaries Check or perform the followingClear jams Clear paper jamsTo clear a jam Chapter Errors Avoid paper jamsTo clear a paper jam in the automatic document feeder Printhead problem The following printhead has a problem Printhead ProblemPrinthead problem and advanced printhead maintenance Incompatible PrintheadAdvanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Ink Alert Fax Memory FullDevice Disconnected Devices memory is fullInk system failure Paper Mismatch Cartridge ProblemFollowing cartridge has a problem Following cartridge appears to be missing or damagedPrinter is out of paper Cartridge cradle cannot movePaper Jam Incompatible CartridgesPrinter Offline Printer PausedSensor failure Sensor issueThere is a problem with sensing ink levels Previously used genuine HP cartridgeYour printer has maximized the Ink Service Capacity Ink Service Capacity WarningGeneral printer error Document failed to printAccessories Order printing supplies onlineSupplies Supported ink cartridges HP mediaSupport and warranty Obtain electronic supportWarranty Ink cartridge warranty information Support process If you have a problem, follow these stepsObtain HP telephone support Before you callHP support by phone Phone support periodTelephone support numbers DqpdunAfter the phone support period Additional warranty options Placing a callHP Quick Exchange Service Japan HP Korea customer supportPrepare the device for shipment Remove the device control-panel faceplateTo remove the control-panel faceplate Page Remove the rear access panel or duplexer Remove the output trayPack the device To pack the devicePhysical specifications Product features and capacitiesFeature Processor and memory specifications System requirementsNetwork protocol specifications Embedded Web server specificationsPrint specifications Copy specificationsFax specifications Scan specifications Environmental specificationsElectrical specifications Sound pressure bystander position Memory card specificationsSound power Supported memory card typesRegulatory information FCC statement Vcci Class B compliance statement for users in JapanToxic and hazardous substance table LED indicator statement Noise emission statement for Germany265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Australia wired fax statement Regulatory model numberEuropean Union regulatory notice Page Declaration of conformity Declaration of ConformitySafety Environmental product stewardship program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηChemical Substances Third-party licenses ExpatOpenSSL Page SHA2 Third-party licenses 279 Symbols/Numerics IndexPage Page Page OCR Page Page Twain Page Page Podręcznik użytkownika
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6500 - E709q, 6500 - E709a, 6500 - E709n specifications

The HP 6500 series, including models E709n, E709a, and E709q, is designed to cater to both home office and small business needs with its multifunctionality, reliability, and efficiency. These printers stand out thanks to their advanced features and technologies, making them a popular choice for users looking to combine printing, copying, scanning, and faxing capabilities in a single device.

One of the main features of the HP 6500 series is its all-in-one functionality. Users benefit from a machine that can handle a variety of tasks including high-quality printing, fast copying, and professional-level scanning. The maximum print resolution of up to 4800 x 1200 optimized dpi ensures sharp text and vibrant color images, making the printers ideal for producing marketing materials or important documents.

These printers utilize HP’s innovative Thermal Inkjet technology, ensuring precise ink delivery and consistent quality across all print jobs. The HP 6500 E709n model offers wireless connectivity, allowing users to print from virtually anywhere in their home or office through Wi-Fi. Additionally, all models in this series support mobile printing capabilities via HP ePrint, Apple AirPrint, and Google Cloud Print, streamlining the process of printing documents from smartphones or tablets.

Speed is another essential feature of the HP 6500 series, with print speeds reaching up to 35 pages per minute for black and white documents and 34 pages per minute for color. The automatic document feeder facilitates rapid scanning and copying of double-sided documents, enhancing productivity for busy environments.

The design of these printers is user-friendly, featuring a clear LCD control panel for easy navigation and operation. Furthermore, they include high-yield ink cartridges, which help reduce printing costs over time and lessen the frequency of cartridge replacements, making them economical for users with high-volume printing needs.

In summary, the HP 6500 series E709n, E709a, and E709q models exemplify the perfect combination of functionality, speed, and connectivity. With advanced printing technology, mobile compatibility, and economical design, they provide a comprehensive solution for any small office or home workspace.
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