HP 6500 - E709n, 6500 - E709q, 6500 - E709a manual Telephone support numbers, Dqpdun

Page 253

Telephone support numbers

For the most current list of telephone support numbers, see www.hp.com/support.

www.hp.com/support

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Contents Officejet Page HP Officejet 6500 E709 All-in-One Series Copyright information Safety informationHewlett-Packard Company notices AcknowledgementsContents Work with memory devices ScanFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Print quality troubleshooting HP supplies and accessories Device specifications Support and warrantyRegulatory information SHA2 Resource Find other resources for the productDescription LocationFinding the device model number Understand the device parts AccessibilityVisual MobilityPrinting supplies area Front viewDevice control panel buttons and lights Back viewLabel Name and Description Network options in this Connection informationEco-Tips Turn off the deviceUse device control panel menus Use the deviceStatus messages Device control-panel message typesError messages Change device settingsCritical error messages To change settings from the device control panelTo change settings from the embedded Web server To change settings from the HP Device Manager Mac OSUse the HP software Use the HP photo and imaging softwareTo open the HP Photosmart Software on a Windows computer Use the HP productivity softwareLoad an original on the scanner glass Load originalsHP Document Manager allows you to To load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the document feeder tray Recommended papers for printing and copying Select print mediaHP Photo Value Packs Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperCards and envelopes Tips for selecting and using print mediaPhoto media Transparencies Understand specifications for supported mediaCustom-sized media Understand supported sizesEnvelopes ModelsCards Photo media Models Ofuku hagakiUnderstand supported media types and weights Tray Type Set minimum marginsMedia Left Right Top Bottom MarginTo load Tray 1 main tray Load mediaPrint on special and custom-sized media Click the Paper/Features tabTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom buttonTo print on special or custom-sized media Mac OS Print borderlessClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document WindowsTo print a borderless document Mac OS Install the duplexerOpen the Paper Type/Quality panel To install the duplexer Change default settings for all future jobs Windows Change print settingsTo change the settings Print on both sides duplexing Change settings Mac OSGuidelines for printing on both sides of a Perform duplexingTo print automatically on both sides of a page Windows Print a WebTo print automatically on both sides of a page Mac OS To print a WebCancel a print job Scan an original ScanScan an original to a computer Use Webscan via embedded Web serverScan an original to a memory device Edit a scanned original Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant programCancel a scan job Change scan settingsTo change scan settings Insert a memory card Work with memory devicesTo insert a memory card Print Dpof photosPrint Selected Photos View photos using your computerView photos Print an index sheet from the device control panelUse Photo Fix tools Save photos to your computerUse Red Eye Removal To set new defaults Set New DefaultsUse Date Stamp To turn on Red Eye RemovalSend a fax FaxSend a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel To send a fax manually from a phone Send a fax using monitor dialingPress Start FAX Black or Start FAX Color Schedule a fax to send later Send a fax from memoryTo send a fax from memory Press Start FAX BlackSend a fax to multiple recipients To cancel a scheduled faxTo schedule a fax from the device control panel Send a color original fax To send a fax to multiple recipients using group speed dialClick Send Fax Now Change the fax resolution Change the fax resolution and Lighter / Darker settingsTo send a color original fax from the device control panel Press Start FAX ColorChange the Lighter / Darker setting Change the resolution from the device control panelSet new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panelTo receive a fax manually Receive a fax manuallyTo set backup fax reception from the device control panel Set up backup fax receptionOn Error Only Off Poll to receive a fax Reprint received faxes from memoryTo reprint faxes in memory from the device control panel Select Tools, and then select Reprint Faxes in MemoryForward faxes to another number Select Advanced Fax Setup, and then select Fax ForwardingSet the paper size for received faxes To forward faxes from the device control panelSet automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeBlock junk fax numbers To set automatic reduction from the device control panelTo set the junk fax mode Set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID listRemove numbers from the junk fax list Receive faxes to your computer Fax to PC and Fax to MacTo remove numbers from the list of junk fax numbers View a list of blocked fax numbersSelect Settings, and then select Fax to PC Setup Wizard To set up the Fax to PC from the Solution Center WindowsTo set up Fax to Mac Fax to Pc and Fax to Mac requirementsChange fax settings Set the answer mode Auto answer Configure the fax headerSet the number of rings before answering Select Basic Fax Setup, and then select Rings to AnswerChange the answer ring pattern for distinctive ring Press Advanced Fax Setup, and then press Distinctive Ring Set the fax error correction modeSet the dial type Set the redial options Fax speed setting Fast MediumSet the fax speed Set the fax sound volume Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP To test fax setup via the device control panel Test fax setupUse reports Print fax confirmation reports To enable fax confirmation via the device control panelPress Print Report, and then Fax Confirmation Off On Fax Send On Fax Receive Send & ReceiveTo enable fax confirmation via the embedded Web server Print fax error reportsPress Print Report, and then press Fax Error Report Print and view the fax logPrint the details of the last fax transaction Clear the fax logTo cancel a fax Cancel a faxTo cancel a number you are dialing Print a Caller ID History ReportMake copies CopyTo save the current settings as defaults for future jobs Change the copy settingsSet the number of copies To make a copySet the copy paper type Set the copy paper sizeChange copy speed or quality To set the paper size from the device control panelTo change the copy quality from the device control panel Resize an original to fit onto letter or A4 paperTo resize a document from the device control panel To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper To copy a legal-size document onto letter paperCollate a copy job Enhance light areas of your copyTo copy an overexposed photo from the device control panel Press Start Copy ColorTwo-sided copy jobs Apply Margin Shift to a Copy JobTo collate copies from the control panel To apply margin shift from the control panelCancel a copy job Windows Manage the deviceMac OS Monitor the device Administer the deviceChapter Toolbox Windows Use device management toolsOpen the Toolbox Network Toolbox Toolbox tabsTo open the Network Toolbox TabsEmbedded Web server Use the HP Solution Center WindowsNetwork Toolbox tab UtilitiesTo open the embedded Web server HP Printer Utility Mac OS ContentsEmbedded Web server pages HP Printer Utility panels Information and Support panelUse the HP Device Manager Mac OS Understand the printer statusTo open the HP Device Manager on a Macintosh computer Understand the network configuration Network Configuration Configure network optionsChange advanced network settings Change basic network settingsView and print network settings Turn the wireless radio on and off some models onlySet up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax lineDistinct Voice Computer Case a Separate fax line no voice calls receivedCase B Set up the device with DSL To set up the device with a separate fax lineTo set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device WindowsTo connect the device Connect the device before installing the softwareShare the device on a locally shared network Network connectionTo share the device To install the device software on client computers To install the device on a networkInstall the software for network or direct connection Configure the device Mac OSShare the device on a locally shared network To share the device among computers running Mac OS Communication using the installer Mac OS X or ToCommunication mode Understand 802.11 wireless network settingsNetwork name Ssid Data encryption Security settingsTo turn off wireless communication To set up wireless communication using the installer Mac OSConfigure your firewall to work with HP devices Guidelines for reducing interference on a wireless networkMethod On the Wireless Setup tab, press Start Wizard Change from an Ethernet connection to a wireless connectionChange the connection method Press Add a DeviceTo add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To uninstall from a Windows computer, method Uninstall and reinstall the softwareDouble-clickHewlett-Packard To uninstall from a Macintosh computer, methodWork with ink cartridges Maintain and troubleshootCheck the estimated ink levels Information on ink cartridges and the printheadRelated topics To replace the ink cartridges Replace the ink cartridgesChapter Advanced ink cartridge maintenance To clean the sensor in the product Clean the sensorTo clean the sensor window on the ink cartridges Clean the sensor windows on the ink cartridgesTo remove the ink cartridges Clean the printhead Advanced printhead maintenanceTo clean the printhead from the control panel To clean the printhead from the Printer ToolboxAlign the printer To clean the printhead from the embedded Web serverTo align the printhead from the control panel To align the printer from the Printer ToolboxTo align the printer from the embedded Web server Usage information collectionTo turn off usage information collection Select Preferences, and then select Cartridge Chip InfoTo print a print quality report Print and evaluate a print quality reportInk Levels To evaluate the Print Quality DiagnosticGood color bars Cartridge colorRagged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the barsAlignment Patters Large Black Font TextClean the scanner glass Clean the deviceTo clean the scanner glass Clean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Troubleshooting topics Solve printing problemsCheck the power and power connections Device shuts down unexpectedlyDevice takes a long time to print Error message appears on control-panel displayBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrongCheck the page-orientation setting Print troubleshootingCheck the media size Product is not responding Envelopes print incorrectlySolution 2 Load paper in the input tray Solution 1 Turn on the productSolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 1 Restart the product Solution 10 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless charactersNothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Margins are not printing as expectedSolution 1 Check the margin settings Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentSolution 4 Try printing with borders To preview the print layoutSolution 4 Clean the printhead Solution 3 Check the ink levelsBlank page came out while printing Solution 5 Load paper in the input tray Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printer Solution 8 Contact HP support Solution 7 Clean the printheadInk is not filling the text or graphics completely Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 6 Contact HP support Solution 5 Clean the printheadSolution 2 Use a higher print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Printouts have horizontal streaks or linesSolution 2 Check your print settings Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printer Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 2 Use a higher quality image Solution 5 Contact HP supportPrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 2 Make sure the paper is loaded correctly Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 5 Check for a paper jam Solution 4 Clean the rollersSolution 6 Service the product Solution 1 Wait a couple of minutes and attempt to reprintSolution 3 Align the printer Solution 2 Use TrueType or OpenType fontsSolution 1 Use a lower print quality setting Solve paper-feed problemsSolution 3 Contact HP support Product prints slowlyMedia is not coming out correctly Media is not picked up from a trayPages are skewing No copy came out Solve copy problemsDocuments are missing or faded Copies are blankSize is reduced Copy quality is poorError messages appear Solve scan problemsCopy defects are apparent Scan takes too long Scanner did nothingText cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Scan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pagesFax test failed Fax Hardware Test failed SolutionSolve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionDevice is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to MacReceived faxes are blank or have vertical lines Sent faxes are blank or have vertical linesSolve wireless problems some models only Solve network problemsGeneral network troubleshooting Problems connecting to a wired networkAdvanced wireless troubleshooting Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless networkTo check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Solve photo memory card problemsDevice cannot read the memory card Check the memory cardDevice cannot read photos on the memory card Solve device management problemsEmbedded Web server cannot be opened Hardware installation suggestions Troubleshoot installation issuesCheck the device IP address Check the hardware connectionsVerify installation preliminaries Software installation suggestionsCheck the device to ensure the following Check or perform the followingClear paper jams Clear jamsTo clear a jam Chapter Avoid paper jams ErrorsTo clear a paper jam in the automatic document feeder Printhead problem and advanced printhead maintenance Printhead ProblemPrinthead problem The following printhead has a problem Incompatible PrintheadAdvanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Device Disconnected Fax Memory FullInk Alert Devices memory is fullInk system failure Following cartridge has a problem Cartridge ProblemPaper Mismatch Following cartridge appears to be missing or damagedPaper Jam Cartridge cradle cannot movePrinter is out of paper Incompatible CartridgesPrinter Paused Printer OfflineThere is a problem with sensing ink levels Sensor issueSensor failure Previously used genuine HP cartridgeGeneral printer error Ink Service Capacity WarningYour printer has maximized the Ink Service Capacity Document failed to printOrder printing supplies online AccessoriesSupplies HP media Supported ink cartridgesObtain electronic support Support and warrantyWarranty Ink cartridge warranty information Obtain HP telephone support If you have a problem, follow these stepsSupport process Before you callPhone support period HP support by phoneDqpdun Telephone support numbersPlacing a call After the phone support period Additional warranty optionsHP Korea customer support HP Quick Exchange Service JapanRemove the device control-panel faceplate Prepare the device for shipmentTo remove the control-panel faceplate Page Remove the output tray Remove the rear access panel or duplexerTo pack the device Pack the deviceProduct features and capacities Physical specificationsFeature System requirements Processor and memory specificationsEmbedded Web server specifications Network protocol specificationsCopy specifications Print specificationsFax specifications Environmental specifications Scan specificationsElectrical specifications Sound power Memory card specificationsSound pressure bystander position Supported memory card typesRegulatory information Vcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Toxic and hazardous substance table LED indicator statement265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Regulatory model number Australia wired fax statementEuropean Union regulatory notice Page Declaration of Conformity Declaration of conformitySafety Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumptionChemical Substances Expat Third-party licensesOpenSSL Page SHA2 Third-party licenses 279 Index Symbols/NumericsPage Page Page OCR Page Page Twain Page Page Podręcznik użytkownika
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6500 - E709q, 6500 - E709a, 6500 - E709n specifications

The HP 6500 series, including models E709n, E709a, and E709q, is designed to cater to both home office and small business needs with its multifunctionality, reliability, and efficiency. These printers stand out thanks to their advanced features and technologies, making them a popular choice for users looking to combine printing, copying, scanning, and faxing capabilities in a single device.

One of the main features of the HP 6500 series is its all-in-one functionality. Users benefit from a machine that can handle a variety of tasks including high-quality printing, fast copying, and professional-level scanning. The maximum print resolution of up to 4800 x 1200 optimized dpi ensures sharp text and vibrant color images, making the printers ideal for producing marketing materials or important documents.

These printers utilize HP’s innovative Thermal Inkjet technology, ensuring precise ink delivery and consistent quality across all print jobs. The HP 6500 E709n model offers wireless connectivity, allowing users to print from virtually anywhere in their home or office through Wi-Fi. Additionally, all models in this series support mobile printing capabilities via HP ePrint, Apple AirPrint, and Google Cloud Print, streamlining the process of printing documents from smartphones or tablets.

Speed is another essential feature of the HP 6500 series, with print speeds reaching up to 35 pages per minute for black and white documents and 34 pages per minute for color. The automatic document feeder facilitates rapid scanning and copying of double-sided documents, enhancing productivity for busy environments.

The design of these printers is user-friendly, featuring a clear LCD control panel for easy navigation and operation. Furthermore, they include high-yield ink cartridges, which help reduce printing costs over time and lessen the frequency of cartridge replacements, making them economical for users with high-volume printing needs.

In summary, the HP 6500 series E709n, E709a, and E709q models exemplify the perfect combination of functionality, speed, and connectivity. With advanced printing technology, mobile compatibility, and economical design, they provide a comprehensive solution for any small office or home workspace.
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