HP 6500 - E709q, 6500 - E709n Device is having problems sending a manual fax Solution

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Chapter 9

•If the device shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.

NOTE: You might notice static on the phone line again in the future. If the device stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

The device is having problems sending a manual fax

Solution:

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Indonesia, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Singapore, Taiwan, Thailand, USA, Venezuela, and Vietnam.

•Make sure the telephone you use to initiate the fax call is connected directly to the device. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the device, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

You might need to connect the supplied phone cord to the adapter provided for your country/region.

3Telephone

212 Maintain and troubleshoot

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Contents Officejet Page HP Officejet 6500 E709 All-in-One Series Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsContents Scan Work with memory devicesFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Print quality troubleshooting HP supplies and accessories Support and warranty Device specificationsRegulatory information SHA2 Find other resources for the product ResourceDescription LocationFinding the device model number Accessibility Understand the device partsVisual MobilityFront view Printing supplies areaBack view Device control panel buttons and lightsLabel Name and Description Connection information Network options in thisTurn off the device Eco-TipsUse the device Use device control panel menusDevice control-panel message types Status messagesChange device settings Error messagesCritical error messages To change settings from the device control panelTo change settings from the HP Device Manager Mac OS To change settings from the embedded Web serverUse the HP software Use the HP photo and imaging softwareUse the HP productivity software To open the HP Photosmart Software on a Windows computerLoad originals Load an original on the scanner glassHP Document Manager allows you to Load an original in the automatic document feeder ADF To load an original on the scanner glassTo load an original in the document feeder tray Select print media Recommended papers for printing and copyingRecommended papers for photo printing HP Photo Value PacksHP Advanced Photo Paper HP Everyday Photo PaperTips for selecting and using print media Cards and envelopesPhoto media Understand specifications for supported media TransparenciesCustom-sized media Understand supported sizesModels EnvelopesCards Models Ofuku hagaki Photo mediaUnderstand supported media types and weights Set minimum margins Tray TypeMedia Left Right Top Bottom MarginLoad media To load Tray 1 main trayClick the Paper/Features tab Print on special and custom-sized mediaTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom buttonPrint borderless To print on special or custom-sized media Mac OSClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document WindowsInstall the duplexer To print a borderless document Mac OSOpen the Paper Type/Quality panel To install the duplexer Change print settings Change default settings for all future jobs WindowsTo change the settings Change settings Mac OS Print on both sides duplexingGuidelines for printing on both sides of a Perform duplexingPrint a Web To print automatically on both sides of a page WindowsTo print automatically on both sides of a page Mac OS To print a WebCancel a print job Scan Scan an originalUse Webscan via embedded Web server Scan an original to a computerScan an original to a memory device Scan from a TWAIN-compliant or a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Scan from a WIA-compliant programChange scan settings Cancel a scan jobTo change scan settings Work with memory devices Insert a memory cardPrint Dpof photos To insert a memory cardView photos using your computer Print Selected PhotosView photos Print an index sheet from the device control panelSave photos to your computer Use Photo Fix toolsUse Red Eye Removal Set New Defaults To set new defaultsUse Date Stamp To turn on Red Eye RemovalFax Send a faxSend a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from a phonePress Start FAX Black or Start FAX Color Send a fax from memory Schedule a fax to send laterTo send a fax from memory Press Start FAX BlackTo cancel a scheduled fax Send a fax to multiple recipientsTo schedule a fax from the device control panel To send a fax to multiple recipients using group speed dial Send a color original faxClick Send Fax Now Change the fax resolution and Lighter / Darker settings Change the fax resolutionTo send a color original fax from the device control panel Press Start FAX ColorChange the resolution from the device control panel Change the Lighter / Darker settingSend a fax in Error Correction Mode Set new default settingsTo set new default settings from the device control panel To change the ECM setting from the device control panelReceive a fax manually To receive a fax manuallySet up backup fax reception To set backup fax reception from the device control panelOn Error Only Off Reprint received faxes from memory Poll to receive a faxTo reprint faxes in memory from the device control panel Select Tools, and then select Reprint Faxes in MemorySelect Advanced Fax Setup, and then select Fax Forwarding Forward faxes to another numberSet the paper size for received faxes To forward faxes from the device control panelSelect Basic Fax Setup and then select Fax Paper Size Set automatic reduction for incoming faxesBlock junk fax numbers To set automatic reduction from the device control panelSet the junk fax mode To set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID listReceive faxes to your computer Fax to PC and Fax to Mac Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers View a list of blocked fax numbersTo set up the Fax to PC from the Solution Center Windows Select Settings, and then select Fax to PC Setup WizardTo set up Fax to Mac Fax to Pc and Fax to Mac requirementsChange fax settings Configure the fax header Set the answer mode Auto answerSelect Basic Fax Setup, and then select Rings to Answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the fax error correction mode Press Advanced Fax Setup, and then press Distinctive RingSet the dial type Fax speed setting Fast Medium Set the redial optionsSet the fax speed Set up speed-dial entries Set the fax sound volumeSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setup To test fax setup via the device control panelUse reports To enable fax confirmation via the device control panel Print fax confirmation reportsPress Print Report, and then Fax Confirmation Off On Fax Send On Fax Receive Send & ReceivePrint fax error reports To enable fax confirmation via the embedded Web serverPress Print Report, and then press Fax Error Report Print and view the fax logClear the fax log Print the details of the last fax transactionCancel a fax To cancel a faxTo cancel a number you are dialing Print a Caller ID History ReportCopy Make copiesChange the copy settings To save the current settings as defaults for future jobsSet the number of copies To make a copySet the copy paper size Set the copy paper typeChange copy speed or quality To set the paper size from the device control panelResize an original to fit onto letter or A4 paper To change the copy quality from the device control panelTo resize a document from the device control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the device control panelCopy a legal-size document onto letter paper To copy a legal-size document onto letter paperEnhance light areas of your copy Collate a copy jobTo copy an overexposed photo from the device control panel Press Start Copy ColorApply Margin Shift to a Copy Job Two-sided copy jobsTo collate copies from the control panel To apply margin shift from the control panelCancel a copy job Manage the device WindowsMac OS Administer the device Monitor the deviceChapter Use device management tools Toolbox WindowsOpen the Toolbox Toolbox tabs Network ToolboxTo open the Network Toolbox TabsUse the HP Solution Center Windows Embedded Web serverNetwork Toolbox tab UtilitiesTo open the embedded Web server Contents HP Printer Utility Mac OSEmbedded Web server pages HP Printer Utility panels Information and Support panelUnderstand the printer status Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer Understand the network configuration Configure network options Network ConfigurationChange basic network settings Change advanced network settingsView and print network settings Turn the wireless radio on and off some models onlySet up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Other equipment or services sharing your fax line DSL PBXCase a Separate fax line no voice calls received Distinct Voice ComputerTo set up the device with a separate fax line Case B Set up the device with DSLTo set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring serviceCase E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connectionConnect the device before installing the software To connect the deviceNetwork connection Share the device on a locally shared networkTo share the device To install the device on a network To install the device software on client computersConfigure the device Mac OS Install the software for network or direct connectionShare the device on a locally shared network Communication using the installer Mac OS X or To To share the device among computers running Mac OSUnderstand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Data encryptionTo set up wireless communication using the installer Mac OS To turn off wireless communicationGuidelines for reducing interference on a wireless network Configure your firewall to work with HP devicesMethod Change from an Ethernet connection to a wireless connection On the Wireless Setup tab, press Start WizardChange the connection method Press Add a DeviceGuidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines Uninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Macintosh computer, method Double-clickHewlett-PackardMaintain and troubleshoot Work with ink cartridgesInformation on ink cartridges and the printhead Check the estimated ink levelsRelated topics Replace the ink cartridges To replace the ink cartridgesChapter Advanced ink cartridge maintenance Clean the sensor To clean the sensor in the productClean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridgesTo remove the ink cartridges Advanced printhead maintenance Clean the printheadTo clean the printhead from the control panel To clean the printhead from the Printer ToolboxTo clean the printhead from the embedded Web server Align the printerTo align the printhead from the control panel To align the printer from the Printer ToolboxUsage information collection To align the printer from the embedded Web serverTo turn off usage information collection Select Preferences, and then select Cartridge Chip InfoPrint and evaluate a print quality report To print a print quality reportTo evaluate the Print Quality Diagnostic Ink LevelsGood color bars Cartridge colorRagged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment PattersClean the device Clean the scanner glassTo clean the scanner glass Clean the exterior Clean the automatic document feederTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Solve printing problems Troubleshooting topicsCheck the power and power connections Device shuts down unexpectedlyError message appears on control-panel display Device takes a long time to printBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrectPrint troubleshooting Check the page-orientation settingCheck the media size Envelopes print incorrectly Product is not respondingSolution 1 Turn on the product Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 10 Restart the product Solution 1 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless charactersNothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Solution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Margins are not printing as expectedSolution 3 Load the stack of paper correctly Solution 1 Check the margin settingsText or graphics are cut off at the edge Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders To preview the print layoutSolution 3 Check the ink levels Solution 4 Clean the printheadBlank page came out while printing Print quality troubleshooting Solution 5 Load paper in the input trayWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP supportSolution 1 Check the paper type Solution 2 Use a higher print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or linesSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printer Solution 1 Check the print settings Printouts are faded or have dull colorsSolution 2 Check the paper type Solution 5 Contact HP support Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Printouts are slanted or skewedPrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 2 Wait while the ink dries Solution 2 Make sure the paper is loaded correctlyPaper is not picked up from the input tray Solution 4 Clean the rollers Solution 5 Check for a paper jamSolution 6 Service the product Solution 1 Wait a couple of minutes and attempt to reprintSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printerSolve paper-feed problems Solution 1 Use a lower print quality settingSolution 3 Contact HP support Product prints slowlyMedia is not picked up from a tray Media is not coming out correctlyPages are skewing Solve copy problems No copy came outCopies are blank Documents are missing or fadedSize is reduced Copy quality is poorSolve scan problems Error messages appearCopy defects are apparent Scanner did nothing Scan takes too longPart of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Solve fax problems Scan defects are apparentTake steps to improve the scan quality Blank pagesFax Hardware Test failed Solution Fax test failedSolve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookDevice is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to MacSent faxes are blank or have vertical lines Received faxes are blank or have vertical linesSolve network problems Solve wireless problems some models onlyGeneral network troubleshooting Problems connecting to a wired networkBasic wireless troubleshooting Advanced wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless networkTo check a wireless connection Make sure that the HP device is connected to your network Make sure the HP device is on the networkNetwork Status Check to see if you can access the embedded Web server EWS To access the EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Solve photo memory card problems Add hardware addresses to a wireless access point WAPDevice cannot read the memory card Check the memory cardSolve device management problems Device cannot read photos on the memory cardEmbedded Web server cannot be opened Troubleshoot installation issues Hardware installation suggestionsCheck the device IP address Check the hardware connectionsSoftware installation suggestions Verify installation preliminariesCheck the device to ensure the following Check or perform the followingClear jams Clear paper jamsTo clear a jam Chapter Errors Avoid paper jamsTo clear a paper jam in the automatic document feeder Printhead Problem Printhead problem and advanced printhead maintenancePrinthead problem The following printhead has a problem Incompatible PrintheadAdvanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Fax Memory Full Device DisconnectedInk Alert Devices memory is fullInk system failure Cartridge Problem Following cartridge has a problemPaper Mismatch Following cartridge appears to be missing or damagedCartridge cradle cannot move Paper JamPrinter is out of paper Incompatible CartridgesPrinter Offline Printer PausedSensor issue There is a problem with sensing ink levelsSensor failure Previously used genuine HP cartridgeInk Service Capacity Warning General printer errorYour printer has maximized the Ink Service Capacity Document failed to printAccessories Order printing supplies onlineSupplies Supported ink cartridges HP mediaSupport and warranty Obtain electronic supportWarranty Ink cartridge warranty information If you have a problem, follow these steps Obtain HP telephone supportSupport process Before you callHP support by phone Phone support periodTelephone support numbers DqpdunAfter the phone support period Additional warranty options Placing a callHP Quick Exchange Service Japan HP Korea customer supportPrepare the device for shipment Remove the device control-panel faceplateTo remove the control-panel faceplate Page Remove the rear access panel or duplexer Remove the output trayPack the device To pack the devicePhysical specifications Product features and capacitiesFeature Processor and memory specifications System requirementsNetwork protocol specifications Embedded Web server specificationsPrint specifications Copy specificationsFax specifications Scan specifications Environmental specificationsElectrical specifications Memory card specifications Sound powerSound pressure bystander position Supported memory card typesRegulatory information FCC statement Vcci Class B compliance statement for users in JapanToxic and hazardous substance table LED indicator statement Noise emission statement for Germany265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Australia wired fax statement Regulatory model numberEuropean Union regulatory notice Page Declaration of conformity Declaration of ConformitySafety Environmental product stewardship program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηChemical Substances Third-party licenses ExpatOpenSSL Page SHA2 Third-party licenses 279 Symbols/Numerics IndexPage Page Page OCR Page Page Twain Page Page Podręcznik użytkownika
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6500 - E709q, 6500 - E709a, 6500 - E709n specifications

The HP 6500 series, including models E709n, E709a, and E709q, is designed to cater to both home office and small business needs with its multifunctionality, reliability, and efficiency. These printers stand out thanks to their advanced features and technologies, making them a popular choice for users looking to combine printing, copying, scanning, and faxing capabilities in a single device.

One of the main features of the HP 6500 series is its all-in-one functionality. Users benefit from a machine that can handle a variety of tasks including high-quality printing, fast copying, and professional-level scanning. The maximum print resolution of up to 4800 x 1200 optimized dpi ensures sharp text and vibrant color images, making the printers ideal for producing marketing materials or important documents.

These printers utilize HP’s innovative Thermal Inkjet technology, ensuring precise ink delivery and consistent quality across all print jobs. The HP 6500 E709n model offers wireless connectivity, allowing users to print from virtually anywhere in their home or office through Wi-Fi. Additionally, all models in this series support mobile printing capabilities via HP ePrint, Apple AirPrint, and Google Cloud Print, streamlining the process of printing documents from smartphones or tablets.

Speed is another essential feature of the HP 6500 series, with print speeds reaching up to 35 pages per minute for black and white documents and 34 pages per minute for color. The automatic document feeder facilitates rapid scanning and copying of double-sided documents, enhancing productivity for busy environments.

The design of these printers is user-friendly, featuring a clear LCD control panel for easy navigation and operation. Furthermore, they include high-yield ink cartridges, which help reduce printing costs over time and lessen the frequency of cartridge replacements, making them economical for users with high-volume printing needs.

In summary, the HP 6500 series E709n, E709a, and E709q models exemplify the perfect combination of functionality, speed, and connectivity. With advanced printing technology, mobile compatibility, and economical design, they provide a comprehensive solution for any small office or home workspace.
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