HP 6500 - E709a, 6500 - E709q, 6500 - E709n manual Solve fax problems 205

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•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

You might need to connect the supplied phone cord to the adapter provided for your country/region.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed Solution:

•Check the connection between the telephone wall jack and the device to make sure the phone cord is secure.

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes.

You might need to connect the supplied phone cord to the adapter provided for your country/region.

•Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. For more information on setting up the device for faxing, see Set up faxing for the device.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing.

Solve fax problems

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Contents Officejet Page HP Officejet 6500 E709 All-in-One Series Copyright information Safety informationHewlett-Packard Company notices AcknowledgementsContents Fax ScanWork with memory devices Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Print quality troubleshooting HP supplies and accessories Regulatory information Support and warrantyDevice specifications SHA2 Resource Find other resources for the productDescription LocationFinding the device model number Understand the device parts AccessibilityVisual MobilityPrinting supplies area Front viewDevice control panel buttons and lights Back viewLabel Name and Description Network options in this Connection informationEco-Tips Turn off the deviceUse device control panel menus Use the deviceStatus messages Device control-panel message typesError messages Change device settingsCritical error messages To change settings from the device control panelTo change settings from the embedded Web server To change settings from the HP Device Manager Mac OSUse the HP software Use the HP photo and imaging softwareTo open the HP Photosmart Software on a Windows computer Use the HP productivity softwareHP Document Manager allows you to Load originalsLoad an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the document feeder tray Recommended papers for printing and copying Select print mediaHP Photo Value Packs Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperPhoto media Tips for selecting and using print mediaCards and envelopes Transparencies Understand specifications for supported mediaCustom-sized media Understand supported sizesCards ModelsEnvelopes Photo media Models Ofuku hagakiUnderstand supported media types and weights Tray Type Set minimum marginsMedia Left Right Top Bottom MarginTo load Tray 1 main tray Load mediaPrint on special and custom-sized media Click the Paper/Features tabTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom buttonTo print on special or custom-sized media Mac OS Print borderlessClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document WindowsOpen the Paper Type/Quality panel Install the duplexerTo print a borderless document Mac OS To install the duplexer To change the settings Change print settingsChange default settings for all future jobs Windows Print on both sides duplexing Change settings Mac OSGuidelines for printing on both sides of a Perform duplexingTo print automatically on both sides of a page Windows Print a WebTo print automatically on both sides of a page Mac OS To print a WebCancel a print job Scan an original ScanScan an original to a memory device Use Webscan via embedded Web serverScan an original to a computer Edit a scanned original Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant programTo change scan settings Change scan settingsCancel a scan job Insert a memory card Work with memory devicesTo insert a memory card Print Dpof photosPrint Selected Photos View photos using your computerView photos Print an index sheet from the device control panelUse Red Eye Removal Save photos to your computerUse Photo Fix tools To set new defaults Set New DefaultsUse Date Stamp To turn on Red Eye RemovalSend a fax FaxTo send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Press Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax manually from a phone Schedule a fax to send later Send a fax from memoryTo send a fax from memory Press Start FAX BlackTo schedule a fax from the device control panel To cancel a scheduled faxSend a fax to multiple recipients Click Send Fax Now To send a fax to multiple recipients using group speed dialSend a color original fax Change the fax resolution Change the fax resolution and Lighter / Darker settingsTo send a color original fax from the device control panel Press Start FAX ColorChange the Lighter / Darker setting Change the resolution from the device control panelSet new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panelTo receive a fax manually Receive a fax manuallyOn Error Only Off Set up backup fax receptionTo set backup fax reception from the device control panel Poll to receive a fax Reprint received faxes from memoryTo reprint faxes in memory from the device control panel Select Tools, and then select Reprint Faxes in MemoryForward faxes to another number Select Advanced Fax Setup, and then select Fax ForwardingSet the paper size for received faxes To forward faxes from the device control panelSet automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeBlock junk fax numbers To set automatic reduction from the device control panelTo set the junk fax mode Set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID listRemove numbers from the junk fax list Receive faxes to your computer Fax to PC and Fax to MacTo remove numbers from the list of junk fax numbers View a list of blocked fax numbersSelect Settings, and then select Fax to PC Setup Wizard To set up the Fax to PC from the Solution Center WindowsTo set up Fax to Mac Fax to Pc and Fax to Mac requirementsChange fax settings Set the answer mode Auto answer Configure the fax headerChange the answer ring pattern for distinctive ring Select Basic Fax Setup, and then select Rings to AnswerSet the number of rings before answering Set the dial type Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Set the fax speed Fax speed setting Fast MediumSet the redial options Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet the fax sound volume Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Use reports Test fax setupTo test fax setup via the device control panel Print fax confirmation reports To enable fax confirmation via the device control panelPress Print Report, and then Fax Confirmation Off On Fax Send On Fax Receive Send & ReceiveTo enable fax confirmation via the embedded Web server Print fax error reportsPress Print Report, and then press Fax Error Report Print and view the fax logPrint the details of the last fax transaction Clear the fax logTo cancel a fax Cancel a faxTo cancel a number you are dialing Print a Caller ID History ReportMake copies CopyTo save the current settings as defaults for future jobs Change the copy settingsSet the number of copies To make a copySet the copy paper type Set the copy paper sizeChange copy speed or quality To set the paper size from the device control panelTo resize a document from the device control panel Resize an original to fit onto letter or A4 paperTo change the copy quality from the device control panel To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper To copy a legal-size document onto letter paperCollate a copy job Enhance light areas of your copyTo copy an overexposed photo from the device control panel Press Start Copy ColorTwo-sided copy jobs Apply Margin Shift to a Copy JobTo collate copies from the control panel To apply margin shift from the control panelCancel a copy job Mac OS Manage the deviceWindows Monitor the device Administer the deviceChapter Open the Toolbox Use device management toolsToolbox Windows Network Toolbox Toolbox tabsTo open the Network Toolbox TabsEmbedded Web server Use the HP Solution Center WindowsNetwork Toolbox tab UtilitiesTo open the embedded Web server HP Printer Utility Mac OS ContentsEmbedded Web server pages HP Printer Utility panels Information and Support panelTo open the HP Device Manager on a Macintosh computer Understand the printer statusUse the HP Device Manager Mac OS Understand the network configuration Network Configuration Configure network optionsChange advanced network settings Change basic network settingsView and print network settings Turn the wireless radio on and off some models onlySet up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax lineDistinct Voice Computer Case a Separate fax line no voice calls receivedCase B Set up the device with DSL To set up the device with a separate fax lineTo set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device WindowsTo connect the device Connect the device before installing the softwareTo share the device Network connectionShare the device on a locally shared network To install the device software on client computers To install the device on a networkShare the device on a locally shared network Configure the device Mac OSInstall the software for network or direct connection To share the device among computers running Mac OS Communication using the installer Mac OS X or ToNetwork name Ssid Understand 802.11 wireless network settingsCommunication mode Data encryption Security settingsTo turn off wireless communication To set up wireless communication using the installer Mac OSMethod Guidelines for reducing interference on a wireless networkConfigure your firewall to work with HP devices On the Wireless Setup tab, press Start Wizard Change from an Ethernet connection to a wireless connectionChange the connection method Press Add a DeviceOther guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP To uninstall from a Windows computer, method Uninstall and reinstall the softwareDouble-clickHewlett-Packard To uninstall from a Macintosh computer, methodWork with ink cartridges Maintain and troubleshootRelated topics Information on ink cartridges and the printheadCheck the estimated ink levels To replace the ink cartridges Replace the ink cartridgesChapter Advanced ink cartridge maintenance To clean the sensor in the product Clean the sensorTo clean the sensor window on the ink cartridges Clean the sensor windows on the ink cartridgesTo remove the ink cartridges Clean the printhead Advanced printhead maintenanceTo clean the printhead from the control panel To clean the printhead from the Printer ToolboxAlign the printer To clean the printhead from the embedded Web serverTo align the printhead from the control panel To align the printer from the Printer ToolboxTo align the printer from the embedded Web server Usage information collectionTo turn off usage information collection Select Preferences, and then select Cartridge Chip InfoTo print a print quality report Print and evaluate a print quality reportInk Levels To evaluate the Print Quality DiagnosticGood color bars Cartridge colorRagged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the barsAlignment Patters Large Black Font TextTo clean the scanner glass Clean the deviceClean the scanner glass Clean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Troubleshooting topics Solve printing problemsCheck the power and power connections Device shuts down unexpectedlyBlank or partial page printed Error message appears on control-panel displayDevice takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrongCheck the media size Print troubleshootingCheck the page-orientation setting Product is not responding Envelopes print incorrectlySolution 2 Load paper in the input tray Solution 1 Turn on the productSolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 1 Restart the product Solution 10 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless charactersNothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Margins are not printing as expectedText or graphics are cut off at the edge Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Solution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentSolution 4 Try printing with borders To preview the print layoutBlank page came out while printing Solution 3 Check the ink levelsSolution 4 Clean the printhead Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 5 Load paper in the input tray Solution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 6 Align the printer Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 6 Contact HP support Solution 5 Clean the printheadSolution 2 Use a higher print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Printouts have horizontal streaks or linesSolution 4 Align the printer Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Printouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 2 Use a higher quality image Printouts have vertical streaks Solution 3 Print the image in a smaller sizePrintouts are slanted or skewed Solution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedTo remove excess ink using plain paper Ink streaks on the back of the paperPaper is not picked up from the input tray Solution 2 Wait while the ink driesSolution 2 Make sure the paper is loaded correctly Solution 5 Check for a paper jam Solution 4 Clean the rollersSolution 6 Service the product Solution 1 Wait a couple of minutes and attempt to reprintSolution 3 Align the printer Solution 2 Use TrueType or OpenType fontsSolution 1 Use a lower print quality setting Solve paper-feed problemsSolution 3 Contact HP support Product prints slowlyPages are skewing Media is not picked up from a trayMedia is not coming out correctly No copy came out Solve copy problemsDocuments are missing or faded Copies are blankSize is reduced Copy quality is poorCopy defects are apparent Solve scan problemsError messages appear Scan takes too long Scanner did nothingCheck the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Scan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pagesFax test failed Fax Hardware Test failed SolutionSolve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionDevice is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to MacReceived faxes are blank or have vertical lines Sent faxes are blank or have vertical linesSolve wireless problems some models only Solve network problemsGeneral network troubleshooting Problems connecting to a wired networkAdvanced wireless troubleshooting Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless networkTo check a wireless connection Network Status Make sure that the HP device is connected to your networkMake sure the HP device is on the network Make sure the HP device is online and ready Check to see if you can access the embedded Web server EWSTo access the EWS Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Solve photo memory card problemsDevice cannot read the memory card Check the memory cardEmbedded Web server cannot be opened Solve device management problemsDevice cannot read photos on the memory card Hardware installation suggestions Troubleshoot installation issuesCheck the device IP address Check the hardware connectionsVerify installation preliminaries Software installation suggestionsCheck the device to ensure the following Check or perform the followingTo clear a jam Clear jamsClear paper jams Chapter To clear a paper jam in the automatic document feeder ErrorsAvoid paper jams Printhead problem and advanced printhead maintenance Printhead ProblemPrinthead problem The following printhead has a problem Incompatible PrintheadAdvanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Device Disconnected Fax Memory FullInk Alert Devices memory is fullInk system failure Following cartridge has a problem Cartridge ProblemPaper Mismatch Following cartridge appears to be missing or damagedPaper Jam Cartridge cradle cannot movePrinter is out of paper Incompatible CartridgesPrinter Paused Printer OfflineThere is a problem with sensing ink levels Sensor issueSensor failure Previously used genuine HP cartridgeGeneral printer error Ink Service Capacity WarningYour printer has maximized the Ink Service Capacity Document failed to printSupplies AccessoriesOrder printing supplies online HP media Supported ink cartridgesObtain electronic support Support and warrantyWarranty Ink cartridge warranty information Obtain HP telephone support If you have a problem, follow these stepsSupport process Before you callPhone support period HP support by phoneDqpdun Telephone support numbersPlacing a call After the phone support period Additional warranty optionsHP Korea customer support HP Quick Exchange Service JapanTo remove the control-panel faceplate Prepare the device for shipmentRemove the device control-panel faceplate Page Remove the output tray Remove the rear access panel or duplexerTo pack the device Pack the deviceFeature Physical specificationsProduct features and capacities System requirements Processor and memory specificationsEmbedded Web server specifications Network protocol specificationsFax specifications Print specificationsCopy specifications Electrical specifications Scan specificationsEnvironmental specifications Sound power Memory card specificationsSound pressure bystander position Supported memory card typesRegulatory information Vcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Toxic and hazardous substance table LED indicator statement265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation European Union regulatory notice Australia wired fax statementRegulatory model number Page Declaration of Conformity Declaration of conformitySafety Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumptionChemical Substances OpenSSL Third-party licensesExpat Page SHA2 Third-party licenses 279 Index Symbols/NumericsPage Page Page OCR Page Page Twain Page Page Podręcznik użytkownika
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6500 - E709q, 6500 - E709a, 6500 - E709n specifications

The HP 6500 series, including models E709n, E709a, and E709q, is designed to cater to both home office and small business needs with its multifunctionality, reliability, and efficiency. These printers stand out thanks to their advanced features and technologies, making them a popular choice for users looking to combine printing, copying, scanning, and faxing capabilities in a single device.

One of the main features of the HP 6500 series is its all-in-one functionality. Users benefit from a machine that can handle a variety of tasks including high-quality printing, fast copying, and professional-level scanning. The maximum print resolution of up to 4800 x 1200 optimized dpi ensures sharp text and vibrant color images, making the printers ideal for producing marketing materials or important documents.

These printers utilize HP’s innovative Thermal Inkjet technology, ensuring precise ink delivery and consistent quality across all print jobs. The HP 6500 E709n model offers wireless connectivity, allowing users to print from virtually anywhere in their home or office through Wi-Fi. Additionally, all models in this series support mobile printing capabilities via HP ePrint, Apple AirPrint, and Google Cloud Print, streamlining the process of printing documents from smartphones or tablets.

Speed is another essential feature of the HP 6500 series, with print speeds reaching up to 35 pages per minute for black and white documents and 34 pages per minute for color. The automatic document feeder facilitates rapid scanning and copying of double-sided documents, enhancing productivity for busy environments.

The design of these printers is user-friendly, featuring a clear LCD control panel for easy navigation and operation. Furthermore, they include high-yield ink cartridges, which help reduce printing costs over time and lessen the frequency of cartridge replacements, making them economical for users with high-volume printing needs.

In summary, the HP 6500 series E709n, E709a, and E709q models exemplify the perfect combination of functionality, speed, and connectivity. With advanced printing technology, mobile compatibility, and economical design, they provide a comprehensive solution for any small office or home workspace.
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