HP 2622, 2621 manual Unable to print, To resolve print issues

Page 82

Unable to print

If you are having trouble printing, you can download the HP Print and Scan Doctor, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link:

Take me to the HP Print and Scan Doctor download page.

NOTE: The HP Print and Scan Doctor may not be available in all languages.

To resolve print issues

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order:

1.Check for error messages from the printer display and resolve them by following the on-screen instructions.

2.Disconnect and reconnect the USB cable.

3.Verify that the printer is not paused or offline.

To verify that the printer is not paused or offline

a.Depending on your operating system, do one of the following:

●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

●Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b.Either double-click the icon for your printer, or right-click the icon for your printer and select See what’s printing to open the print queue.

c.On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d.If you make any changes, try to print again.

4.Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer

a.Depending on your operating system, do one of the following:

●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

78 Chapter 9 Solve a problem

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Contents HP Officejet 2620 series Page Table of contents 101 HP Officejet 2620 series Help HP Officejet 2620 series Help Get to know the HP Officejet 2620 series Printer parts Front viewRear view Control panel and status lights LabelPrint To print a document Print documentsTo load paper To print on both sidesPrint documents To load photo paper Print photosTo print a photo on photo paper To load envelopes Print envelopesTo print an envelope Enww Print Quick Forms To print Quick FormsPrint using the maximum dpi To print in Maximum dpi modeInk tips Printer settings tipsTips for print success Paper loading tipsEnww Paper basics Photo printing Recommended papers for printingColorLok Business documentsEveryday printing Special projectsLoad media To load full-size paperTo load small-size paper Raise the input tray Paper basics Enww To load the original in the automatic document feeder Load originalTo load the original on the scanner glass Load original Order HP paper supplies Copy and scan Copy documents More copy featuresTo make black or color copy Copy documents To scan from the printer control panel Scan to a computerTo prepare the scan To scan from your computerTips for copy success Tips for scan success Fax Send a standard fax Send a faxTo send a standard fax from the printer control panel To send a standard fax from the computer Send a standard fax from the computerSend a fax manually from a phone To send a fax manually from an extension phoneSend a fax using monitor dialing Schedule a fax to send later Send a fax in Error Correction ModeTo cancel a scheduled fax To schedule a fax from the printer control panelTo change the ECM setting from the control panel Receive a fax manually Receive a faxTo receive a fax manually To reprint faxes in memory from the printer control panel Reprint received faxes from memoryForward faxes to another number To forward faxes from the printer control panelBlock unwanted fax numbers Set the paper size for received faxesTo add a number to the junk fax list Select Add a Number To remove numbers from the list of junk fax numbersTo set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries To change speed-dial entriesDelete speed-dial entries To delete speed-dial entriesSet the answer mode Auto answer Change fax settingsConfigure the fax header To set the answer modeTo set the number of rings before answering Set the number of rings before answeringChange the answer ring pattern for distinctive ring To change the answer ring pattern for distinctive ringTo set the dial type Set the dial typeSet the redial options To set the redial optionsSet the fax speed Set the fax sound volumeTo set the fax sound volume To set the fax speedFax and digital phone services Fax over Internet Protocol Use reports To enable fax confirmationPrint fax confirmation reports Print a Caller ID report Print and view the fax logPrint the details of the last fax transaction View the Call HistoryTo view the Call History Tips for fax success Work with ink cartridges To check the ink levels from the printer control panel Check estimated ink levelsTo check the ink levels from the printer software Locate the cartridge number on the printer Order ink suppliesLocate the cartridge number from the printer software Choose right ink cartridges Replace ink cartridges To replace the ink cartridgesEnww Use single-cartridge mode To exit single-cartridge modeCartridge warranty information Tips for working with ink cartridges Enww Connectivity Connect a new printer USB connection To connect the printer with the USB cableEnww Solve a problem To clear a paper jam from the input tray To clear a paper jam from the cartridge access areaClear paper jam To clear a paper jam from the output trayTo clear a jam in the automatic document feeder Prevent paper jams Clear print carriage Improve print quality To align the cartridges from the printer softwareTo print a diagnostics page from the printer software To align the cartridges from the printer displayTo print a diagnostics page from the printer display To clean the cartridges from the printer softwareTo clean the cartridges from the printer display Unable to print To resolve print issuesTo verify that the printer is set as the default printer To verify that the printer is not paused or offlineWindows To restart the print spoolerWindows Vista Windows XP To clear the print queueResolve copy and scan issues Resolve fax issues Register printer Support process If you have a problem, follow these stepsHP support HP support by phoneAdditional warranty options Phone support period Placing a callPrepare trays Close cartridge access doorOpen output tray Printer failure Resolve printer failureInk cartridge problem Clean the ink cartridge contactsClick here to go online for more information Older generation cartridges Enww Technical information Hewlett-Packard Company notices System requirements SpecificationsEnvironmental specifications Input tray capacityCopy specifications Paper weightsPrint specifications Scan specificationsFax specifications Print resolutionPower safety Cartridge yield Acoustic information Max DPI modeEco-Tips Environmental product stewardship programPaper use Sleep mode Material safety data sheetsPower consumption PlasticsTo change the time to Sleep mode Enww Regulatory notices Regulatory model identification numberEnww Enww Visual display workplaces statement for Germany Products with wireless LAN devicesFrance Declaration of conformity Enww Enww Australia wired fax statement Additional fax setup Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemSelect the correct fax setup for your home or office DSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the printer with DSL Figure B-2Back view of the printerTo set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring serviceTo set up the printer with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Figure B-5Back view of the printerSet up the printer with a computer dial-up modem To set up the printer with voice mailSet up the printer with a computer DSL/ADSL modem To set up the printer with a computer dial-up modemTo set up the printer with a computer DSL/ADSL modem Telephone wall jack Parallel splitter DSL/ADSL filterCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemTelephone wall jack Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Figure B-12Back view of the printerEnww Figure B-13Example of a parallel splitter Answering machine Telephone optional Figure B-15Back view of the printer To set up the printer with a computer DSL/ADSL modem Figure B-18Back view of the printer Enww Serial-type fax setup Test fax setup To test fax setup via the printer control panelIndex Recycle Scan
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2622, 2621 specifications

The HP 2621 and HP 2622 are part of Hewlett-Packard's renowned line of printers that have been designed to meet the diverse printing needs of individuals and businesses alike. These printers are known for their efficiency, reliability, and impressive print quality, making them popular choices for both home and office environments.

One of the main features of the HP 2621 and 2622 printers is their innovative inkjet technology. This technology allows for vibrant color reproduction and crisp black-and-white text, ensuring that documents and images appear professional and polished. The printers utilize high-capacity ink cartridges, which not only contribute to the cost efficiency but also extend the printing capacity, reducing the need for frequent replacements. This is particularly beneficial for high-volume printing tasks.

In terms of connectivity, both the HP 2621 and 2622 offer versatile options. They support USB connectivity, allowing for straightforward connections to computers and laptops. Additionally, they come equipped with wireless printing capabilities, enabling users to print from smartphones, tablets, and other mobile devices effortlessly. This wireless feature is particularly advantageous for those who require flexibility and convenience in their printing tasks.

Another notable characteristic is the user-friendly interface of the HP 2621 and 2622. The printers are designed with simplicity in mind, featuring easy-to-navigate control panels and intuitive settings. This allows users to quickly set up their printing tasks without the need for extensive technical knowledge.

Energy efficiency is also a priority for these models, as they adhere to the latest environmental standards. The HP 2621 and 2622 incorporate features such as automatic duplex printing, which helps conserve paper and reduce overall consumption. This eco-friendly approach is coupled with HP's commitment to sustainability, offering a range of recycling options for cartridges.

In summary, the HP 2621 and HP 2622 printers combine advanced inkjet technology, efficient connectivity options, user-friendly interfaces, and a strong commitment to sustainability. With their ability to produce high-quality prints, these models stand out as reliable and practical choices for various printing needs, making them a wise investment for both personal and professional use.
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