HP MFP M127fn, MFP M127fw manual Solve wired network problems, Poor physical connection

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Solve wired network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

●Poor physical connection

●The computer is using the incorrect IP address for the product

●The computer is unable to communicate with the product

●The product is using incorrect link and duplex settings for the network

●New software programs might be causing compatibility problems

●The computer or workstation might be set up incorrectly

●The product is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating

systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection

1.Verify that the product is attached to the correct network port using a cable of the correct length.

2.Verify that cable connections are secure.

3.Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.

4.If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

1.Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.

2.If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

3.If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4.If the IP address is correct, delete the product and then add it again.

The computer is unable to communicate with the product

1.Test network communication by pinging the network.

ENWW	Solve wired network problems 103

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Contents Laserjet PRO MFP Page HP LaserJet Pro MFP M125, M126, M127, M128 Trademark Credits Copyright and LicenseTable of contents HP ePrint HP ePrint software AirPrint Additional printing informationSolve problems 101 100102 103Vii 114Viii Product comparison Product views Control panel overview Product introductionProduct introduction Product comparisonProduct comparison Product front view Product viewsProduct views Product back viewM125a, M125r, M125ra, M126a Control panel overviewControl panel overview M125nw, M125rnw, M126nw3 4 M127fn, M128fn, M127fp, M128fpM127fw and M128fw Control-panel Home screen touchscreen only Supported paper sizes and types Load the input tray Paper traysSupported paper sizes and types Size DimensionsSupported paper sizes Supported paper sizes Supported paper typesSupported paper sizes and types Supported paper typesLoad the input tray Load the input tray Paper type Duplex mode How to load paperTray adjustment for small paper sizes Enww Paper trays Print Print tasks Windows How to print WindowsManually print on both sides Windows PrintPrint tasks Windows Print Print multiple pages per sheet Windows Print Select the paper type Windows Print Additional printing information Manually print on both sides Mac OS How to print Mac OSPrint tasks Mac OS Print tasks Mac OS X Print multiple pages per sheet Mac OSSelect the paper type Mac OS Enww HP ePrint Web-based printingHP ePrint software Web-based printingAirPrint Wireless Menu Wireless Direct Settings On/Off Set up HP Wireless Direct PrintingPrint Copy LED control panel Make a copyCopy on both sides duplex Copy on both sides duplexOptimize copy quality Touchscreen control panel Enww Reduce or enlarge copies LED control panel only Scan Scan by using the HP Scan software WindowsScan by using the HP Scan software Mac OS Fax Fax Connect and configure the product for faxConnect the product Control panel HP Fax Setup Wizard Windows Configure the productConnect and configure the product for fax Select Time/DateSelect Fax Header HP Fax Setup Wizard WindowsSelect Fax Setup, and then select Fax Set-Up Utility Select Rings to Answer Select Answer ModeSelect Extension Phone Select Advanced Setup, and then select Fax/Tel Ring TimeInstall the HP Fax software Windows, optional Send a fax Send a faxSelect Start Fax Send a fax using the HP software WindowsUse the keypad to enter the fax number Create, edit, and delete speed-dial entries Select Individual SetupCreate and edit speed-dial entries Delete speed-dial entriesSelect Delete Entry Manage the product Change the product connection type Windows Touch the Enable Web Services button Use HP Web Services applications touchscreen models onlyTab or section Description Home tab HP Device Toolbox WindowsSystem tab Print tabNetworking tab HP Device Toolbox WindowsTab or section Description Fax tab HP Utility for Mac OS HP Utility featuresOpen the HP Utility Click the Utility tabHP Utility for Mac OS X Set or change the product password Product security featuresLock the product Product security featuresPrint with EconoMode Economy settingsConfigure the Sleep/Auto Off After setting Select the time for the Sleep/Auto Off delay System Setup Energy Settings Sleep/Auto Off AfterSystem Setup Energy Settings Wake/Auto On Events Economy settingsSystem Setup Supply Settings Enable or disable the Very Low settingsBlack Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Close the top cover Lower the scanner assembly Solve problems Control panel help system touchscreen models only Interpret control-panel light patterns LED model only Light status Error code State of the productInterpret control-panel light patterns LED model only Are blinking Is not installed correctly Toner light is on Light status Error code State of the product ActionTouch the Configuration Report button ConfigurationPrint information pages Supplies statusTouchscreen control panel Restore the factory-set defaults Restore the factory-set defaultsProduct does not pick up paper Solve paper feed or jam problemsProduct picks up multiple sheets of paper Frequent or recurring paper jamsSolve paper feed or jam problems Prevent paper jams Clear jams from the input tray Clear jams from the input traySolve problems Enww Clear jams in the toner-cartridge area Clear jams in the toner-cartridge area Close the top cover Lower the scanner assembly Clear jams in the output bin Clear jams in the output binSolve problems Close the top cover Lower the scanner assembly Clear jams in the document feeder Clear jams in the document feeder Print from a different software program Set the paper-type setting for the print jobImprove print quality Improve print quality Print a cleaningCheck the toner-cartridge status Check the paper and printing environment Inspect the toner cartridge for damageCheck the product environment Check the EconoMode settingsCheck the scanner glass for dirt and smudges Check the paper settingsImprove copy and scan quality Optimize for text or pictures System Setup Paper SetupEdge-to-edge copying Improve copy and scan qualitySolve problems Select Fax Setup Check the send-fax resolution settingImprove fax image quality Check the scanner glass for dirt or smudgesCheck the Error Correction setting Check the lightness/darkness settingSelect Advanced Setup, and then select Fax Resolution Select the desired resolution setting, and then touch OKCheck the Fit-to-Page setting Check the senders fax machine Send to a different fax machineComputer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer is unable to communicate with the productProduct is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectlySolve wireless network problems Solve wireless network problemsWireless connectivity checklist Network does not appear in the wireless networks list Cannot connect more computers to the wireless productReduce interference on a wireless network Wireless network is not functioningPerform a wireless network diagnostic test Enww Check the hardware setup Solve fax problemsSolve fax problems LCD control panelFaxes are sending slowly Increase the Fax Speed setting Solve problemsFax quality is poor Turn on the Error Correction setting from the control panelLCD control panel Touchscreen control panel ButtonFax cuts off or prints on two pages Touch the Setup Button113 Parts, supplies, and accessoriesCustomer self-repair parts Order parts, accessories, and suppliesAccessories Parts, supplies, and accessoriesIndex Restoring factory-set defaults Password, setting Network installation Networking NetworksLED, light patterns Network problems Wired network 103Page CZ172-90968* *CZ172-90968

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