HP Troubleshooting LaserJet Pro MFP Not Printing Issues
Page 88

Solve paper feed or jam problems

If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences.

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1.Open the product and remove any jammed sheets of paper.

2.Load the tray with the correct size of paper for your job.

3.Make sure the paper size and type are set correctly on the product control panel.

4.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

5.Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

6.The pickup roller and separation pad might be contaminated.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1.Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

2.Use only paper that meets HP specifications for this product.

3.Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

4.Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

6.Make sure the printing environment is within recommended specifications.

Frequent or recurring paper jams

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

1.If paper has jammed in the product, clear the jam and then print a configuration page to test the product.

2.Check that the tray is configured for the correct paper size and type on the product control panel. Adjust paper settings if necessary.

3.Turn the product off, wait 30 seconds, and then turn it on again.

4.Print a cleaning page to remove excess toner from inside the product.

78 Chapter 8 Solve problems

ENWW

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Contents Laserjet PRO MFP Page HP LaserJet Pro MFP M125, M126, M127, M128 Copyright and License Trademark CreditsTable of contents Additional printing information HP ePrint HP ePrint software AirPrintSolve problems 100 101102 103114 ViiViii Product introduction Product comparison Product views Control panel overviewProduct comparison Product introductionProduct comparison Product views Product front viewProduct back view Product viewsControl panel overview M125a, M125r, M125ra, M126aM125nw, M125rnw, M126nw Control panel overviewM127fn, M128fn, M127fp, M128fp 3 4M127fw and M128fw Control-panel Home screen touchscreen only Paper trays Supported paper sizes and types Load the input traySize Dimensions Supported paper sizes and typesSupported paper sizes Supported paper sizes Supported paper typesSupported paper types Supported paper sizes and typesLoad the input tray Paper type Duplex mode How to load paper Load the input trayTray adjustment for small paper sizes Enww Paper trays Print How to print Windows Print tasks WindowsManually print on both sides Windows PrintPrint tasks Windows Print Print multiple pages per sheet Windows Print Select the paper type Windows Print Additional printing information Print tasks Mac OS How to print Mac OSManually print on both sides Mac OS Select the paper type Mac OS Print multiple pages per sheet Mac OSPrint tasks Mac OS X Enww Web-based printing HP ePrintHP ePrint software Web-based printingAirPrint Set up HP Wireless Direct Printing Wireless Menu Wireless Direct Settings On/OffPrint Copy Make a copy LED control panelOptimize copy quality Copy on both sides duplexCopy on both sides duplex Touchscreen control panel Enww Reduce or enlarge copies LED control panel only Scan by using the HP Scan software Windows ScanScan by using the HP Scan software Mac OS Fax Connect the product Connect and configure the product for faxFax Configure the product Control panel HP Fax Setup Wizard WindowsConnect and configure the product for fax Select Time/DateHP Fax Setup Wizard Windows Select Fax HeaderSelect Fax Setup, and then select Fax Set-Up Utility Select Answer Mode Select Rings to AnswerSelect Advanced Setup, and then select Fax/Tel Ring Time Select Extension PhoneInstall the HP Fax software Windows, optional Send a fax Send a faxUse the keypad to enter the fax number Send a fax using the HP software WindowsSelect Start Fax Select Individual Setup Create, edit, and delete speed-dial entriesCreate and edit speed-dial entries Delete speed-dial entriesSelect Delete Entry Manage the product Change the product connection type Windows Use HP Web Services applications touchscreen models only Touch the Enable Web Services buttonHP Device Toolbox Windows Tab or section Description Home tabSystem tab Print tabTab or section Description Fax tab HP Device Toolbox WindowsNetworking tab HP Utility features HP Utility for Mac OSOpen the HP Utility Click the Utility tabHP Utility for Mac OS X Product security features Set or change the product passwordProduct security features Lock the productConfigure the Sleep/Auto Off After setting Economy settingsPrint with EconoMode System Setup Energy Settings Sleep/Auto Off After Select the time for the Sleep/Auto Off delaySystem Setup Energy Settings Wake/Auto On Events Economy settingsEnable or disable the Very Low settings System Setup Supply SettingsBlack Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Close the top cover Lower the scanner assembly Solve problems Control panel help system touchscreen models only Interpret control-panel light patterns LED model only Light status Error code State of the productInterpret control-panel light patterns LED model only Light status Error code State of the product Action Are blinking Is not installed correctly Toner light is onConfiguration Touch the Configuration Report buttonPrint information pages Supplies statusTouchscreen control panel Restore the factory-set defaults Restore the factory-set defaultsSolve paper feed or jam problems Product does not pick up paperProduct picks up multiple sheets of paper Frequent or recurring paper jamsSolve paper feed or jam problems Prevent paper jams Clear jams from the input tray Clear jams from the input traySolve problems Enww Clear jams in the toner-cartridge area Clear jams in the toner-cartridge area Close the top cover Lower the scanner assembly Clear jams in the output bin Clear jams in the output binSolve problems Close the top cover Lower the scanner assembly Clear jams in the document feeder Clear jams in the document feeder Improve print quality Set the paper-type setting for the print jobPrint from a different software program Check the toner-cartridge status Print a cleaningImprove print quality Inspect the toner cartridge for damage Check the paper and printing environmentCheck the EconoMode settings Check the product environmentImprove copy and scan quality Check the paper settingsCheck the scanner glass for dirt and smudges System Setup Paper Setup Optimize for text or picturesEdge-to-edge copying Improve copy and scan qualitySolve problems Check the send-fax resolution setting Select Fax SetupImprove fax image quality Check the scanner glass for dirt or smudgesCheck the lightness/darkness setting Check the Error Correction settingSelect Advanced Setup, and then select Fax Resolution Select the desired resolution setting, and then touch OKCheck the Fit-to-Page setting Send to a different fax machine Check the senders fax machineSolve wired network problems Computer is using the incorrect IP address for the productPoor physical connection Computer is unable to communicate with the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrectWireless connectivity checklist Solve wireless network problemsSolve wireless network problems Cannot connect more computers to the wireless product Network does not appear in the wireless networks listPerform a wireless network diagnostic test Wireless network is not functioningReduce interference on a wireless network Enww Solve fax problems Check the hardware setupSolve fax problems LCD control panelIncrease the Fax Speed setting Solve problems Faxes are sending slowlyTurn on the Error Correction setting from the control panel Fax quality is poorLCD control panel Touchscreen control panel ButtonTouch the Setup Button Fax cuts off or prints on two pagesParts, supplies, and accessories 113Order parts, accessories, and supplies Customer self-repair partsAccessories Parts, supplies, and accessoriesIndex Password, setting Network installation Networking Networks Restoring factory-set defaultsLED, light patterns Network problems Wired network 103Page CZ172-90968* *CZ172-90968
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