HP MFP M127fn Wireless network is not functioning, Perform a wireless network diagnostic test

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The wireless network is not functioning

1.Make sure that the network cable is not connected.

2.To verify if the network has lost communication, try connecting other devices to the network.

3.Test network communication by pinging the network.

a.Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter.

b.Type ping followed by the router IP address.

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

c.If the window displays round-trip times, the network is working.

4.Make sure that the router or product connects to the same network that the computer connects to.

a.Print a configuration page.

b.Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.

c.If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the product.

Perform a wireless network diagnostic test

From the product control panel, you can run a diagnostic test that provides information about the wireless network settings.

LCD control panel

1.On the product control panel, press the Setup button.

2.Select Network Setup, and then select Wireless Menu.

3.Select Network Test, and then press the OK button. The product prints a test page that shows test results.

Touchscreen control panel

1.From the Home screen on the product control panel, touch the Setup button.

2.Select Network Setup, and then select Wireless Menu.

3.Select Run Network Test. The product prints a test page that shows test results.

Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

ENWW	Solve wireless network problems 107

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Contents Laserjet PRO MFP Page HP LaserJet Pro MFP M125, M126, M127, M128 Trademark Credits Copyright and LicenseTable of contents HP ePrint HP ePrint software AirPrint Additional printing informationSolve problems 101 100102 103Vii 114Viii Product comparison Product views Control panel overview Product introductionProduct introduction Product comparisonProduct comparison Product front view Product viewsProduct views Product back viewM125a, M125r, M125ra, M126a Control panel overviewControl panel overview M125nw, M125rnw, M126nw3 4 M127fn, M128fn, M127fp, M128fpM127fw and M128fw Control-panel Home screen touchscreen only Supported paper sizes and types Load the input tray Paper traysSupported paper sizes and types Size DimensionsSupported paper sizes Supported paper sizes Supported paper typesSupported paper sizes and types Supported paper typesLoad the input tray Load the input tray Paper type Duplex mode How to load paperTray adjustment for small paper sizes Enww Paper trays Print Print tasks Windows How to print WindowsManually print on both sides Windows PrintPrint tasks Windows Print Print multiple pages per sheet Windows Print Select the paper type Windows Print Additional printing information How to print Mac OS Print tasks Mac OSManually print on both sides Mac OS Print multiple pages per sheet Mac OS Select the paper type Mac OSPrint tasks Mac OS X Enww HP ePrint Web-based printingHP ePrint software Web-based printingAirPrint Wireless Menu Wireless Direct Settings On/Off Set up HP Wireless Direct PrintingPrint Copy LED control panel Make a copyCopy on both sides duplex Optimize copy qualityCopy on both sides duplex Touchscreen control panel Enww Reduce or enlarge copies LED control panel only Scan Scan by using the HP Scan software WindowsScan by using the HP Scan software Mac OS Fax Connect and configure the product for fax Connect the productFax Control panel HP Fax Setup Wizard Windows Configure the productConnect and configure the product for fax Select Time/DateSelect Fax Header HP Fax Setup Wizard WindowsSelect Fax Setup, and then select Fax Set-Up Utility Select Rings to Answer Select Answer ModeSelect Extension Phone Select Advanced Setup, and then select Fax/Tel Ring TimeInstall the HP Fax software Windows, optional Send a fax Send a faxSend a fax using the HP software Windows Use the keypad to enter the fax numberSelect Start Fax Create, edit, and delete speed-dial entries Select Individual SetupCreate and edit speed-dial entries Delete speed-dial entriesSelect Delete Entry Manage the product Change the product connection type Windows Touch the Enable Web Services button Use HP Web Services applications touchscreen models onlyTab or section Description Home tab HP Device Toolbox WindowsSystem tab Print tabHP Device Toolbox Windows Tab or section Description Fax tabNetworking tab HP Utility for Mac OS HP Utility featuresOpen the HP Utility Click the Utility tabHP Utility for Mac OS X Set or change the product password Product security featuresLock the product Product security featuresEconomy settings Configure the Sleep/Auto Off After settingPrint with EconoMode Select the time for the Sleep/Auto Off delay System Setup Energy Settings Sleep/Auto Off AfterSystem Setup Energy Settings Wake/Auto On Events Economy settingsSystem Setup Supply Settings Enable or disable the Very Low settingsBlack Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Close the top cover Lower the scanner assembly Solve problems Control panel help system touchscreen models only Light status Error code State of the product Interpret control-panel light patterns LED model onlyInterpret control-panel light patterns LED model only Are blinking Is not installed correctly Toner light is on Light status Error code State of the product ActionTouch the Configuration Report button ConfigurationPrint information pages Supplies statusTouchscreen control panel Restore the factory-set defaults Restore the factory-set defaultsProduct does not pick up paper Solve paper feed or jam problemsProduct picks up multiple sheets of paper Frequent or recurring paper jamsSolve paper feed or jam problems Prevent paper jams Clear jams from the input tray Clear jams from the input traySolve problems Enww Clear jams in the toner-cartridge area Clear jams in the toner-cartridge area Close the top cover Lower the scanner assembly Clear jams in the output bin Clear jams in the output binSolve problems Close the top cover Lower the scanner assembly Clear jams in the document feeder Clear jams in the document feeder Set the paper-type setting for the print job Improve print qualityPrint from a different software program Print a cleaning Check the toner-cartridge statusImprove print quality Check the paper and printing environment Inspect the toner cartridge for damageCheck the product environment Check the EconoMode settingsCheck the paper settings Improve copy and scan qualityCheck the scanner glass for dirt and smudges Optimize for text or pictures System Setup Paper SetupEdge-to-edge copying Improve copy and scan qualitySolve problems Select Fax Setup Check the send-fax resolution settingImprove fax image quality Check the scanner glass for dirt or smudgesCheck the Error Correction setting Check the lightness/darkness settingSelect Advanced Setup, and then select Fax Resolution Select the desired resolution setting, and then touch OKCheck the Fit-to-Page setting Check the senders fax machine Send to a different fax machineComputer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer is unable to communicate with the productProduct is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectlySolve wireless network problems Wireless connectivity checklistSolve wireless network problems Network does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network Enww Check the hardware setup Solve fax problemsSolve fax problems LCD control panelFaxes are sending slowly Increase the Fax Speed setting Solve problemsFax quality is poor Turn on the Error Correction setting from the control panelLCD control panel Touchscreen control panel ButtonFax cuts off or prints on two pages Touch the Setup Button113 Parts, supplies, and accessoriesCustomer self-repair parts Order parts, accessories, and suppliesAccessories Parts, supplies, and accessoriesIndex Restoring factory-set defaults Password, setting Network installation Networking NetworksLED, light patterns Network problems Wired network 103Page CZ172-90968* *CZ172-90968

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