HP MFP M127fw, MFP M127fn manual Computer or workstation might be set up incorrectly

Page 114

a.Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter.

b.Type ping followed by the IP address for your product.

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

c.If the window displays round-trip times, the network is working.

2.If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

1.Check the network drivers, print drivers, and the network redirection settings.

2.Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1.Review the configuration page to check the status of the network protocol. Enable it if necessary.

2.Reconfigure the network settings if necessary.

104 Chapter 8 Solve problems

ENWW

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Contents Laserjet PRO MFP Page HP LaserJet Pro MFP M125, M126, M127, M128 Copyright and License Trademark CreditsTable of contents Additional printing information HP ePrint HP ePrint software AirPrintSolve problems 102 100101 103114 ViiViii Product introduction Product comparison Product views Control panel overviewProduct comparison Product introductionProduct comparison Product views Product front viewProduct back view Product viewsControl panel overview M125a, M125r, M125ra, M126aM125nw, M125rnw, M126nw Control panel overviewM127fn, M128fn, M127fp, M128fp 3 4M127fw and M128fw Control-panel Home screen touchscreen only Paper trays Supported paper sizes and types Load the input traySupported paper sizes Size DimensionsSupported paper sizes and types Supported paper sizes Supported paper typesSupported paper types Supported paper sizes and typesLoad the input tray Paper type Duplex mode How to load paper Load the input trayTray adjustment for small paper sizes Enww Paper trays Print Manually print on both sides Windows How to print WindowsPrint tasks Windows PrintPrint tasks Windows Print Print multiple pages per sheet Windows Print Select the paper type Windows Print Additional printing information How to print Mac OS Print tasks Mac OSManually print on both sides Mac OS Print multiple pages per sheet Mac OS Select the paper type Mac OSPrint tasks Mac OS X Enww HP ePrint software Web-based printingHP ePrint Web-based printingAirPrint Set up HP Wireless Direct Printing Wireless Menu Wireless Direct Settings On/OffPrint Copy Make a copy LED control panelCopy on both sides duplex Optimize copy qualityCopy on both sides duplex Touchscreen control panel Enww Reduce or enlarge copies LED control panel only Scan by using the HP Scan software Windows ScanScan by using the HP Scan software Mac OS Fax Connect and configure the product for fax Connect the productFax Connect and configure the product for fax Configure the productControl panel HP Fax Setup Wizard Windows Select Time/DateHP Fax Setup Wizard Windows Select Fax HeaderSelect Fax Setup, and then select Fax Set-Up Utility Select Answer Mode Select Rings to AnswerSelect Advanced Setup, and then select Fax/Tel Ring Time Select Extension PhoneInstall the HP Fax software Windows, optional Send a fax Send a faxSend a fax using the HP software Windows Use the keypad to enter the fax numberSelect Start Fax Create and edit speed-dial entries Select Individual SetupCreate, edit, and delete speed-dial entries Delete speed-dial entriesSelect Delete Entry Manage the product Change the product connection type Windows Use HP Web Services applications touchscreen models only Touch the Enable Web Services buttonSystem tab HP Device Toolbox WindowsTab or section Description Home tab Print tabHP Device Toolbox Windows Tab or section Description Fax tabNetworking tab Open the HP Utility HP Utility featuresHP Utility for Mac OS Click the Utility tabHP Utility for Mac OS X Product security features Set or change the product passwordProduct security features Lock the productEconomy settings Configure the Sleep/Auto Off After settingPrint with EconoMode System Setup Energy Settings Wake/Auto On Events System Setup Energy Settings Sleep/Auto Off AfterSelect the time for the Sleep/Auto Off delay Economy settingsEnable or disable the Very Low settings System Setup Supply SettingsBlack Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Close the top cover Lower the scanner assembly Solve problems Control panel help system touchscreen models only Light status Error code State of the product Interpret control-panel light patterns LED model onlyInterpret control-panel light patterns LED model only Light status Error code State of the product Action Are blinking Is not installed correctly Toner light is onPrint information pages ConfigurationTouch the Configuration Report button Supplies statusTouchscreen control panel Restore the factory-set defaults Restore the factory-set defaultsProduct picks up multiple sheets of paper Solve paper feed or jam problemsProduct does not pick up paper Frequent or recurring paper jamsSolve paper feed or jam problems Prevent paper jams Clear jams from the input tray Clear jams from the input traySolve problems Enww Clear jams in the toner-cartridge area Clear jams in the toner-cartridge area Close the top cover Lower the scanner assembly Clear jams in the output bin Clear jams in the output binSolve problems Close the top cover Lower the scanner assembly Clear jams in the document feeder Clear jams in the document feeder Set the paper-type setting for the print job Improve print qualityPrint from a different software program Print a cleaning Check the toner-cartridge statusImprove print quality Inspect the toner cartridge for damage Check the paper and printing environmentCheck the EconoMode settings Check the product environmentCheck the paper settings Improve copy and scan qualityCheck the scanner glass for dirt and smudges Edge-to-edge copying System Setup Paper SetupOptimize for text or pictures Improve copy and scan qualitySolve problems Improve fax image quality Check the send-fax resolution settingSelect Fax Setup Check the scanner glass for dirt or smudgesSelect Advanced Setup, and then select Fax Resolution Check the lightness/darkness settingCheck the Error Correction setting Select the desired resolution setting, and then touch OKCheck the Fit-to-Page setting Send to a different fax machine Check the senders fax machinePoor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer is unable to communicate with the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrectSolve wireless network problems Wireless connectivity checklistSolve wireless network problems Cannot connect more computers to the wireless product Network does not appear in the wireless networks listWireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network Enww Solve fax problems Solve fax problemsCheck the hardware setup LCD control panelIncrease the Fax Speed setting Solve problems Faxes are sending slowlyLCD control panel Touchscreen control panel Turn on the Error Correction setting from the control panelFax quality is poor ButtonTouch the Setup Button Fax cuts off or prints on two pagesParts, supplies, and accessories 113Accessories Order parts, accessories, and suppliesCustomer self-repair parts Parts, supplies, and accessoriesIndex LED, light patterns Network problems Password, setting Network installation Networking NetworksRestoring factory-set defaults Wired network 103Page CZ172-90968* *CZ172-90968

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