HP MFP M127fw Inspect the toner cartridge for damage, Check the paper and printing environment

Page 104

LCD control panel

1.From the product control panel, press the Setup button.

2.Open the Service menu.

3.Use the arrow keys to select the Cleaning mode option, and then press the OK button.

The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

Touchscreen control panel

1.From the Home screen on the product control panel, touch the Setup button.

2.Touch the Service menu.

3.Touch the Cleaning Page button.

4.Load plain letter or A4 paper when you are prompted.

5.Touch the OK button to begin the cleaning process.

The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

Inspect the toner cartridge for damage

1.Remove the toner cartridge from the product, and verify that the sealing tape has been removed.

2.Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge.

3.Check the memory chip for damage.

4.Examine the surface of the imaging drum on the toner cartridge.

CAUTION: Do not touch the roller (imaging drum) on the cartridge. Fingerprints on the imaging drum can cause print-quality problems.

●If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

●If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it.

5.Print a few pages to see if these steps resolved the issue.

Check the paper and printing environment

Use paper that meets HP specifications

Use different paper if you are having any of the following problems:

●The printing is too light or seems faded in areas.

●Specks of toner are on the printed pages.

94 Chapter 8 Solve problems

ENWW

Image 104

Contents Laserjet PRO MFP Page HP LaserJet Pro MFP M125, M126, M127, M128 Copyright and License Trademark CreditsTable of contents Additional printing information HP ePrint HP ePrint software AirPrintSolve problems 100 101102 103114 ViiViii Product introduction Product comparison Product views Control panel overviewProduct comparison Product introductionProduct comparison Product views Product front viewProduct back view Product viewsControl panel overview M125a, M125r, M125ra, M126aM125nw, M125rnw, M126nw Control panel overviewM127fn, M128fn, M127fp, M128fp 3 4M127fw and M128fw Control-panel Home screen touchscreen only Paper trays Supported paper sizes and types Load the input traySize Dimensions Supported paper sizes and typesSupported paper sizes Supported paper sizes Supported paper typesSupported paper types Supported paper sizes and typesLoad the input tray Paper type Duplex mode How to load paper Load the input trayTray adjustment for small paper sizes Enww Paper trays Print How to print Windows Print tasks WindowsManually print on both sides Windows PrintPrint tasks Windows Print Print multiple pages per sheet Windows Print Select the paper type Windows Print Additional printing information Manually print on both sides Mac OS How to print Mac OSPrint tasks Mac OS Print tasks Mac OS X Print multiple pages per sheet Mac OSSelect the paper type Mac OS Enww Web-based printing HP ePrintHP ePrint software Web-based printingAirPrint Set up HP Wireless Direct Printing Wireless Menu Wireless Direct Settings On/OffPrint Copy Make a copy LED control panelCopy on both sides duplex Copy on both sides duplexOptimize copy quality Touchscreen control panel Enww Reduce or enlarge copies LED control panel only Scan by using the HP Scan software Windows ScanScan by using the HP Scan software Mac OS Fax Fax Connect and configure the product for faxConnect the product Configure the product Control panel HP Fax Setup Wizard WindowsConnect and configure the product for fax Select Time/DateHP Fax Setup Wizard Windows Select Fax HeaderSelect Fax Setup, and then select Fax Set-Up Utility Select Answer Mode Select Rings to AnswerSelect Advanced Setup, and then select Fax/Tel Ring Time Select Extension PhoneInstall the HP Fax software Windows, optional Send a fax Send a faxSelect Start Fax Send a fax using the HP software WindowsUse the keypad to enter the fax number Select Individual Setup Create, edit, and delete speed-dial entriesCreate and edit speed-dial entries Delete speed-dial entriesSelect Delete Entry Manage the product Change the product connection type Windows Use HP Web Services applications touchscreen models only Touch the Enable Web Services buttonHP Device Toolbox Windows Tab or section Description Home tabSystem tab Print tabNetworking tab HP Device Toolbox WindowsTab or section Description Fax tab HP Utility features HP Utility for Mac OSOpen the HP Utility Click the Utility tabHP Utility for Mac OS X Product security features Set or change the product passwordProduct security features Lock the productPrint with EconoMode Economy settingsConfigure the Sleep/Auto Off After setting System Setup Energy Settings Sleep/Auto Off After Select the time for the Sleep/Auto Off delaySystem Setup Energy Settings Wake/Auto On Events Economy settingsEnable or disable the Very Low settings System Setup Supply SettingsBlack Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Close the top cover Lower the scanner assembly Solve problems Control panel help system touchscreen models only Interpret control-panel light patterns LED model only Light status Error code State of the productInterpret control-panel light patterns LED model only Light status Error code State of the product Action Are blinking Is not installed correctly Toner light is onConfiguration Touch the Configuration Report buttonPrint information pages Supplies statusTouchscreen control panel Restore the factory-set defaults Restore the factory-set defaultsSolve paper feed or jam problems Product does not pick up paperProduct picks up multiple sheets of paper Frequent or recurring paper jamsSolve paper feed or jam problems Prevent paper jams Clear jams from the input tray Clear jams from the input traySolve problems Enww Clear jams in the toner-cartridge area Clear jams in the toner-cartridge area Close the top cover Lower the scanner assembly Clear jams in the output bin Clear jams in the output binSolve problems Close the top cover Lower the scanner assembly Clear jams in the document feeder Clear jams in the document feeder Print from a different software program Set the paper-type setting for the print jobImprove print quality Improve print quality Print a cleaningCheck the toner-cartridge status Inspect the toner cartridge for damage Check the paper and printing environmentCheck the EconoMode settings Check the product environmentCheck the scanner glass for dirt and smudges Check the paper settingsImprove copy and scan quality System Setup Paper Setup Optimize for text or picturesEdge-to-edge copying Improve copy and scan qualitySolve problems Check the send-fax resolution setting Select Fax SetupImprove fax image quality Check the scanner glass for dirt or smudgesCheck the lightness/darkness setting Check the Error Correction settingSelect Advanced Setup, and then select Fax Resolution Select the desired resolution setting, and then touch OKCheck the Fit-to-Page setting Send to a different fax machine Check the senders fax machineSolve wired network problems Computer is using the incorrect IP address for the productPoor physical connection Computer is unable to communicate with the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrectSolve wireless network problems Solve wireless network problemsWireless connectivity checklist Cannot connect more computers to the wireless product Network does not appear in the wireless networks listReduce interference on a wireless network Wireless network is not functioningPerform a wireless network diagnostic test Enww Solve fax problems Check the hardware setupSolve fax problems LCD control panelIncrease the Fax Speed setting Solve problems Faxes are sending slowlyTurn on the Error Correction setting from the control panel Fax quality is poorLCD control panel Touchscreen control panel ButtonTouch the Setup Button Fax cuts off or prints on two pagesParts, supplies, and accessories 113Order parts, accessories, and supplies Customer self-repair partsAccessories Parts, supplies, and accessoriesIndex Password, setting Network installation Networking Networks Restoring factory-set defaultsLED, light patterns Network problems Wired network 103Page CZ172-90968* *CZ172-90968

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