HP 5530 A9J40A#B1H manual Unable to print, Take me to the HP Print and Scan Doctor download page

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Unable to print

Unable to print

If you are having trouble printing, you can download the HP Print and Scan Doctor, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link:

NOTE: The HP Print and Scan Doctor may not be available in all languages.

Take me to the HP Print and Scan Doctor download page.

Resolve print issues

NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages from the printer display and resolve them by following the onscreen instructions.

2.If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working.

3.Verify that the printer is not paused or offline.

To verify that the printer is not paused or offline

a.Depending on your operating system, do one of the following:

●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

●Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b.Either double-click the icon for your printer or right-click the icon for your printer and select See what’s printing to open the print queue.

c.On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d.If you made any changes, try to print again.

4.Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer

a.Depending upon your operating system, do one of the following:

●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

ENWW	Unable to print 75

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Contents HP ENVY 5530 e-All-in-One series Page ENWW Table of contentsAppendix A Technical information 9 Solve a problemWork with cartridges ConnectivityGet to know the HP ENVY 5530 series on page Print on page Use Web Services on page Copy and scan on pageTechnical information on page Solve a problem on page 1 HP ENVY 5530 e-All-in-One series Help2 Chapter 1 HP ENVY 5530 e-All-in-One series Help Printer parts Control panel and status lights Auto-Off 2 Get to know the HP ENVY 5530 seriesPrinter parts Description Power connection. Use only the power cord supplied by HPRear USB port Control panel and status lights Figure 2-5 ePrint button Auto-Off To change the Auto-Off settingPrint photos Print documents Print envelopes Print Quick Forms Print with HP wireless direct Tips for print successPrint using the maximum dpi 3 PrintLoad photo paper Print photosPrint photos from a memory card To print a photo on photo paper To print on both sides of the page Print documentsLoad paper To print a documentPage Load envelopes Print envelopesTo print an envelope To print Quick Forms Print Quick FormsPrint from a wireless-capable computer Print with HP wireless directPrint from a wireless-capable mobile device Print from a wireless-capable mobile deviceb. Select Connect New Printer Print from a wireless-capable computerTips for ink and paper Printer settings tipsTips for print success Tips for printing from a computerTips for print success You can print your document on both sides of the paperTo print in Maximum dpi mode Print using the maximum dpiRecommended papers for printing Load media Order HP Paper Supplies 4 Paper basicsHP Premium Plus Photo Paper Recommended papers for printingColorLok Photo printingHP Office Paper Everyday printingHP Bright White Inkjet Paper HP Printing PaperLoad small-size paper Load mediaPush the paper tray back in, and then open the paper tray extender Load full-size paperLoad media 26 Chapter 4 Paper basics Slide the paper forward until it stopsSlide a stack of envelopes inward until it stops 2. Load envelopesOrder HP Paper Supplies ePrint from anywhere Use HP Print Apps Use the HP Connected website 5 Use Web ServicesTips for using Web Services To ePrint a document from anywhere ePrint from anywhereENWW Use HP Print Apps Use the HP Connected website Use the HP Connected websiteTips for printing apps and using HP ePrint Tips for using Web ServicesCopy documents Scan to a computer or memory card 6 Copy and scanTips for copy and scan success Make a 1-sided copy Copy documentsMake a 2-sided copy Touch Black or ColorTouch Black or Color Prepare the scan Scan to a computer or memory cardScan to a computer or memory card from the printer display Scan from your computer Tips for copy and scan success 42 Chapter 6 Copy and scan Replace the cartridges Use single-cartridge mode Cartridge warranty information Tips for working with cartridges7 Work with cartridges Check the estimated ink levels Order ink suppliesENVY 5530 series HP ENVY 5530 series Check the estimated ink levelsTo check the ink levels from the control panel To check the ink levels from the printer softwareLocate the cartridge number on the printer Order ink suppliesLocate the cartridge number in the printer software To replace the cartridges Replace the cartridgesOrder ink supplies on page Related topics48 Chapter 7 Work with cartridges Tips for working with cartridges on pageExit single-cartridge mode Use single-cartridge modeCartridge warranty information Tips for working with cartridges 52 Chapter 7 Work with cartridges Change from a USB connection to a wireless network Wi-Fi Protected Setup WPS - requires WPS routerTraditional wireless connection requires router Connect wirelessly to the printer without a routerPush Button PBC method Wi-Fi Protected Setup WPS - requires WPS routerPIN method b. Touch Wireless Setup Wizard Traditional wireless connection requires routerTo connect the product with the Wireless Setup Wizard 2. Start Wireless Setup WizardChange network settings 2. Select Printer Setup & Software2. Touch Advanced Settings c. Touch Wireless Direct, touch On No Security or On With Security Connect wirelessly to the printer without a routerTo connect wirelessly to the printer without a router b. If Wireless Direct displays Off, touch SettingsChange from a USB connection to a wireless network Change from a USB connection to a wireless networkTips for setting up and using a networked printer About cookies Open the embedded Web server via Wireless DirectAdvanced printer management tools for networked printers To open the embedded Web serverPersonalizing the EWS Home page Remembering the EWS browser language setting62 Chapter 8 Connectivity Solve print problem Solve copy and scan problem 9 Solve a problemClear paper jam Clear carriage jam Clean ink smear Improve print quality Ink cartridge problem Unable to printTo clear a paper jam from the paper path Clear paper jam5. Close the cartridge access door 6. Try printing again To clear a paper jam from the duplexerClear a paper jam from the duplexer To clear a paper jam from print zone To clear a paper jam from the paper trayPrevent paper jams Clear carriage jam To clean ink smear from the printer display Clean ink smearTo improve print quality Improve print qualityTo align the cartridges from the printer software To align the cartridges from the printer display To print a diagnostics page from the printer softwareTo clean the cartridges from the printer software To print a diagnostics page from the printer displayTo clean the cartridges from the printer display To clean cartridge contacts Ink cartridge problem5. Wipe only the contacts with a damp lint-free cloth Take me to the HP Print and Scan Doctor download page Resolve print issuesTo verify that the printer is set as the default printer Unable to printWindows To restart the print spoolerWindows Vista To clear the print queue ii. Click Manage, and then click Services and ApplicationsTo check the power connection and reset the printer Windows XPConnection to a power outlet Power connection to the printerSolve print problem Solve copy and scan problem To check network configuration or print wireless test report Solve networking problemCartridge supply upgrade Check cartridge access door Cartridge errors Windows softwareCartridge supply upgrade Check cartridge access doorResolve printer failure Ink cartridge problemOlder generation cartridges Printer failureRegister printer Additional warranty optionsIf you have a problem, follow these steps HP supportSupport phone numbers Additional warranty optionsPhone support period Placing a call86 Chapter 9 Solve a problem A Technical information Hewlett-Packard Company notices SpecificationsEnvironmental product stewardship program Regulatory notices Hewlett-Packard Company notices Scan specifications SpecificationsEnvironmental specifications Print specificationsTable A-1 Print resolution Copy specificationsPrint resolution Cartridge yieldEco-Tips Eco-Tips Paper use Plastics Material safety data sheetsPower consumption Disposal of waste equipment by users Environmental product stewardship programHP inkjet supplies recycling program Material safety data sheetsPower consumption Recycling programRestriction of hazardous substance India Sleep mode Chemical substancesToxic and hazardous substance table China Restriction of hazardous substance Ukraine2. Touch Preferences To set the Sleep mode time4. Touch After 5 minutes or After 10 minutes, or After 15 minutes Regulatory model identification number Notice to users in Japan about the power cordDeclaration of conformity Regulatory wireless statements Regulatory noticesFCC statement VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord96 Appendix A Technical information Noise emission statement for Germany European Union Regulatory Notice Notice to users in Korea Notice to users in GermanyFrance Products with wireless LAN devicesNotice to users in Canada Notice to users in Mexico Declaration of conformity Regulatory wireless statementsNotice to users in Taiwan Wireless notice to users in Japan Exposure to radio frequency radiation Notice to users in Brazil100 Appendix A Technical information Exposure to radio frequency radiation Notice to users in BrazilNotice to users in Canada Notice to users in Mexico 102 Appendix A Technical information Notice to users in Taiwan Wireless notice to users in JapanP paper IndexE environment N network