HP 5535 A9J44A1H3, 5530 A9J40A#B1H Register printer, Support process, HP support by phone

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HP support

●Register printer

●Support process

●HP support by phone

●Additional warranty options

Register printer

By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the printer.

2.Visit the HP online support website at www.hp.com/support.

HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance, and includes the following features:

●Fast access to qualified online support specialists

●Software and driver updates for the printer

●Valuable troubleshooting information for common problems

●Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer

3.Call HP support.

Support options and availability vary by printer, country/region, and language.

HP support by phone

Phone support options and availability vary by product, country/region, and language. This section contains the following topics:

●Phone support period

●Placing a call

●Support phone numbers

●After the phone support period

84 Chapter 9 Solve a problem

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Contents HP ENVY 5530 e-All-in-One series Page Table of contents ENWW9 Solve a problem Work with cartridgesConnectivity Appendix A Technical informationUse Web Services on page Copy and scan on page Technical information on page Solve a problem on page1 HP ENVY 5530 e-All-in-One series Help Get to know the HP ENVY 5530 series on page Print on page2 Chapter 1 HP ENVY 5530 e-All-in-One series Help 2 Get to know the HP ENVY 5530 series Printer parts Control panel and status lights Auto-OffPrinter parts Description Power connection. Use only the power cord supplied by HPRear USB port Control panel and status lights Figure 2-5 ePrint button To change the Auto-Off setting Auto-OffPrint with HP wireless direct Tips for print success Print using the maximum dpi3 Print Print photos Print documents Print envelopes Print Quick FormsLoad photo paper Print photosPrint photos from a memory card To print a photo on photo paper Print documents Load paperTo print a document To print on both sides of the pagePage Load envelopes Print envelopesTo print an envelope Print Quick Forms To print Quick FormsPrint with HP wireless direct Print from a wireless-capable mobile devicePrint from a wireless-capable mobile device Print from a wireless-capable computerPrint from a wireless-capable computer b. Select Connect New PrinterPrinter settings tips Tips for print successTips for printing from a computer Tips for ink and paperYou can print your document on both sides of the paper Tips for print successPrint using the maximum dpi To print in Maximum dpi mode4 Paper basics Recommended papers for printing Load media Order HP Paper SuppliesRecommended papers for printing ColorLokPhoto printing HP Premium Plus Photo PaperEveryday printing HP Bright White Inkjet PaperHP Printing Paper HP Office PaperLoad media Load small-size paperPush the paper tray back in, and then open the paper tray extender Load full-size paperLoad media Slide the paper forward until it stops 26 Chapter 4 Paper basics2. Load envelopes Slide a stack of envelopes inward until it stopsOrder HP Paper Supplies ePrint from anywhere Use HP Print Apps Use the HP Connected website 5 Use Web ServicesTips for using Web Services ePrint from anywhere To ePrint a document from anywhereClick here to go online for more information Use HP Print Apps Use the HP Connected website Use the HP Connected websiteTips for using Web Services Tips for printing apps and using HP ePrintCopy documents Scan to a computer or memory card 6 Copy and scanTips for copy and scan success Copy documents Make a 1-sided copyTouch Black or Color Make a 2-sided copyTouch Black or Color Prepare the scan Scan to a computer or memory cardScan to a computer or memory card from the printer display Scan from your computer Tips for copy and scan success 42 Chapter 6 Copy and scan Cartridge warranty information Tips for working with cartridges 7 Work with cartridgesCheck the estimated ink levels Order ink supplies Replace the cartridges Use single-cartridge modeCheck the estimated ink levels To check the ink levels from the control panelTo check the ink levels from the printer software ENVY 5530 series HP ENVY 5530 seriesLocate the cartridge number on the printer Order ink suppliesLocate the cartridge number in the printer software Replace the cartridges To replace the cartridgesRelated topics Order ink supplies on pageTips for working with cartridges on page 48 Chapter 7 Work with cartridgesUse single-cartridge mode Exit single-cartridge modeCartridge warranty information Tips for working with cartridges 52 Chapter 7 Work with cartridges Wi-Fi Protected Setup WPS - requires WPS router Traditional wireless connection requires routerConnect wirelessly to the printer without a router Change from a USB connection to a wireless networkPush Button PBC method Wi-Fi Protected Setup WPS - requires WPS routerPIN method Traditional wireless connection requires router To connect the product with the Wireless Setup Wizard2. Start Wireless Setup Wizard b. Touch Wireless Setup WizardChange network settings 2. Select Printer Setup & Software2. Touch Advanced Settings Connect wirelessly to the printer without a router To connect wirelessly to the printer without a routerb. If Wireless Direct displays Off, touch Settings c. Touch Wireless Direct, touch On No Security or On With SecurityChange from a USB connection to a wireless network Change from a USB connection to a wireless networkTips for setting up and using a networked printer Open the embedded Web server via Wireless Direct Advanced printer management tools for networked printersTo open the embedded Web server About cookiesRemembering the EWS browser language setting Personalizing the EWS Home page62 Chapter 8 Connectivity 9 Solve a problem Clear paper jam Clear carriage jam Clean ink smearImprove print quality Ink cartridge problem Unable to print Solve print problem Solve copy and scan problemClear paper jam To clear a paper jam from the paper path5. Close the cartridge access door 6. Try printing again To clear a paper jam from the duplexerClear a paper jam from the duplexer To clear a paper jam from the paper tray To clear a paper jam from print zonePrevent paper jams Clear carriage jam Clean ink smear To clean ink smear from the printer displayTo improve print quality Improve print qualityTo align the cartridges from the printer software To print a diagnostics page from the printer software To align the cartridges from the printer displayTo clean the cartridges from the printer software To print a diagnostics page from the printer displayTo clean the cartridges from the printer display Ink cartridge problem To clean cartridge contacts5. Wipe only the contacts with a damp lint-free cloth Resolve print issues To verify that the printer is set as the default printerUnable to print Take me to the HP Print and Scan Doctor download pageWindows To restart the print spoolerWindows Vista ii. Click Manage, and then click Services and Applications To check the power connection and reset the printerWindows XP To clear the print queuePower connection to the printer Connection to a power outletSolve print problem Solve copy and scan problem Solve networking problem To check network configuration or print wireless test reportCartridge errors Windows software Cartridge supply upgradeCheck cartridge access door Cartridge supply upgrade Check cartridge access doorInk cartridge problem Older generation cartridgesPrinter failure Resolve printer failureAdditional warranty options If you have a problem, follow these stepsHP support Register printerAdditional warranty options Phone support periodPlacing a call Support phone numbers86 Chapter 9 Solve a problem A Technical information Hewlett-Packard Company notices SpecificationsEnvironmental product stewardship program Regulatory notices Hewlett-Packard Company notices Specifications Environmental specificationsPrint specifications Scan specificationsCopy specifications Print resolutionCartridge yield Table A-1 Print resolutionEco-Tips Paper use Plastics Material safety data sheets Power consumption Disposal of waste equipment by usersEnvironmental product stewardship program Eco-TipsMaterial safety data sheets Power consumptionRecycling program HP inkjet supplies recycling programChemical substances Toxic and hazardous substance table ChinaRestriction of hazardous substance Ukraine Restriction of hazardous substance India Sleep mode2. Touch Preferences To set the Sleep mode time4. Touch After 5 minutes or After 10 minutes, or After 15 minutes Notice to users in Japan about the power cord Declaration of conformity Regulatory wireless statementsRegulatory notices Regulatory model identification numberFCC statement VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord96 Appendix A Technical information Notice to users in Korea Notice to users in Germany Noise emission statement for Germany European Union Regulatory NoticeProducts with wireless LAN devices FranceDeclaration of conformity Regulatory wireless statements Notice to users in Taiwan Wireless notice to users in JapanExposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in MexicoExposure to radio frequency radiation Notice to users in Brazil 100 Appendix A Technical informationNotice to users in Canada Notice to users in Mexico Notice to users in Taiwan Wireless notice to users in Japan 102 Appendix A Technical informationIndex E environmentN network P paper