HP 5535 A9J44A1H3, 5530 A9J40A#B1H Cartridge errors Windows software, Cartridge supply upgrade

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Cartridge errors (Windows software)

●Cartridge supply upgrade

●Check cartridge access door

●Older generation cartridges

●Printer failure

●Ink cartridge problem

Cartridge supply upgrade

If the supply upgrade is not successful, try getting your printer to recognize the supply upgrade cartridge.

To get the printer to recognize the supply upgrade cartridge:

1.Remove the supply upgrade cartridge.

2.Insert the original cartridge in the carriage.

3.Close the cartridge access door, then wait until the carriage stops moving.

4.Remove the original cartridge, then replace with the supply upgrade cartridge.

5.Close the cartridge access door, then wait until the carriage stops moving.

If you still receive a supply upgrade problem error message, contact HP support for help.

Click here to go online for more information.

Check cartridge access door

The cartridge access door should be closed for printing.

Click here to go online for more information.

82 Chapter 9 Solve a problem

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Contents HP ENVY 5530 e-All-in-One series Page Table of contents ENWWConnectivity 9 Solve a problemWork with cartridges Appendix A Technical information1 HP ENVY 5530 e-All-in-One series Help Use Web Services on page Copy and scan on pageTechnical information on page Solve a problem on page Get to know the HP ENVY 5530 series on page Print on page2 Chapter 1 HP ENVY 5530 e-All-in-One series Help 2 Get to know the HP ENVY 5530 series Printer parts Control panel and status lights Auto-OffPrinter parts Rear USB port Power connection. Use only the power cord supplied by HPDescription Control panel and status lights Figure 2-5 ePrint button To change the Auto-Off setting Auto-Off3 Print Print with HP wireless direct Tips for print successPrint using the maximum dpi Print photos Print documents Print envelopes Print Quick FormsPrint photos from a memory card Print photosLoad photo paper To print a photo on photo paper To print a document Print documentsLoad paper To print on both sides of the pagePage To print an envelope Print envelopesLoad envelopes Print Quick Forms To print Quick FormsPrint from a wireless-capable mobile device Print with HP wireless directPrint from a wireless-capable mobile device Print from a wireless-capable computerPrint from a wireless-capable computer b. Select Connect New PrinterTips for printing from a computer Printer settings tipsTips for print success Tips for ink and paperYou can print your document on both sides of the paper Tips for print successPrint using the maximum dpi To print in Maximum dpi mode4 Paper basics Recommended papers for printing Load media Order HP Paper SuppliesPhoto printing Recommended papers for printingColorLok HP Premium Plus Photo PaperHP Printing Paper Everyday printingHP Bright White Inkjet Paper HP Office PaperLoad media Load small-size paperLoad media Load full-size paperPush the paper tray back in, and then open the paper tray extender Slide the paper forward until it stops 26 Chapter 4 Paper basics2. Load envelopes Slide a stack of envelopes inward until it stopsOrder HP Paper Supplies Tips for using Web Services 5 Use Web ServicesePrint from anywhere Use HP Print Apps Use the HP Connected website ePrint from anywhere To ePrint a document from anywhereClick here to go online for more information Use HP Print Apps Use the HP Connected website Use the HP Connected websiteTips for using Web Services Tips for printing apps and using HP ePrintTips for copy and scan success 6 Copy and scanCopy documents Scan to a computer or memory card Copy documents Make a 1-sided copyTouch Black or Color Make a 2-sided copyTouch Black or Color Scan to a computer or memory card from the printer display Scan to a computer or memory cardPrepare the scan Scan from your computer Tips for copy and scan success 42 Chapter 6 Copy and scan Check the estimated ink levels Order ink supplies Cartridge warranty information Tips for working with cartridges7 Work with cartridges Replace the cartridges Use single-cartridge modeTo check the ink levels from the printer software Check the estimated ink levelsTo check the ink levels from the control panel ENVY 5530 series HP ENVY 5530 seriesLocate the cartridge number in the printer software Order ink suppliesLocate the cartridge number on the printer Replace the cartridges To replace the cartridgesRelated topics Order ink supplies on pageTips for working with cartridges on page 48 Chapter 7 Work with cartridgesUse single-cartridge mode Exit single-cartridge modeCartridge warranty information Tips for working with cartridges 52 Chapter 7 Work with cartridges Connect wirelessly to the printer without a router Wi-Fi Protected Setup WPS - requires WPS routerTraditional wireless connection requires router Change from a USB connection to a wireless networkPIN method Wi-Fi Protected Setup WPS - requires WPS routerPush Button PBC method 2. Start Wireless Setup Wizard Traditional wireless connection requires routerTo connect the product with the Wireless Setup Wizard b. Touch Wireless Setup Wizard2. Touch Advanced Settings 2. Select Printer Setup & SoftwareChange network settings b. If Wireless Direct displays Off, touch Settings Connect wirelessly to the printer without a routerTo connect wirelessly to the printer without a router c. Touch Wireless Direct, touch On No Security or On With SecurityChange from a USB connection to a wireless network Change from a USB connection to a wireless networkTips for setting up and using a networked printer To open the embedded Web server Open the embedded Web server via Wireless DirectAdvanced printer management tools for networked printers About cookiesRemembering the EWS browser language setting Personalizing the EWS Home page62 Chapter 8 Connectivity Improve print quality Ink cartridge problem Unable to print 9 Solve a problemClear paper jam Clear carriage jam Clean ink smear Solve print problem Solve copy and scan problemClear paper jam To clear a paper jam from the paper pathClear a paper jam from the duplexer To clear a paper jam from the duplexer5. Close the cartridge access door 6. Try printing again To clear a paper jam from the paper tray To clear a paper jam from print zonePrevent paper jams Clear carriage jam Clean ink smear To clean ink smear from the printer displayTo align the cartridges from the printer software Improve print qualityTo improve print quality To print a diagnostics page from the printer software To align the cartridges from the printer displayTo clean the cartridges from the printer display To print a diagnostics page from the printer displayTo clean the cartridges from the printer software Ink cartridge problem To clean cartridge contacts5. Wipe only the contacts with a damp lint-free cloth Unable to print Resolve print issuesTo verify that the printer is set as the default printer Take me to the HP Print and Scan Doctor download pageWindows Vista To restart the print spoolerWindows Windows XP ii. Click Manage, and then click Services and ApplicationsTo check the power connection and reset the printer To clear the print queuePower connection to the printer Connection to a power outletSolve print problem Solve copy and scan problem Solve networking problem To check network configuration or print wireless test reportCheck cartridge access door Cartridge errors Windows softwareCartridge supply upgrade Cartridge supply upgrade Check cartridge access doorPrinter failure Ink cartridge problemOlder generation cartridges Resolve printer failureHP support Additional warranty optionsIf you have a problem, follow these steps Register printerPlacing a call Additional warranty optionsPhone support period Support phone numbers86 Chapter 9 Solve a problem Environmental product stewardship program Regulatory notices Hewlett-Packard Company notices SpecificationsA Technical information Hewlett-Packard Company notices Print specifications SpecificationsEnvironmental specifications Scan specificationsCartridge yield Copy specificationsPrint resolution Table A-1 Print resolutionEnvironmental product stewardship program Eco-Tips Paper use Plastics Material safety data sheetsPower consumption Disposal of waste equipment by users Eco-TipsRecycling program Material safety data sheetsPower consumption HP inkjet supplies recycling programRestriction of hazardous substance Ukraine Chemical substancesToxic and hazardous substance table China Restriction of hazardous substance India Sleep mode4. Touch After 5 minutes or After 10 minutes, or After 15 minutes To set the Sleep mode time2. Touch Preferences Regulatory notices Notice to users in Japan about the power cordDeclaration of conformity Regulatory wireless statements Regulatory model identification number96 Appendix A Technical information Notice to users in Japan about the power cordFCC statement VCCI Class B compliance statement for users in Japan Notice to users in Korea Notice to users in Germany Noise emission statement for Germany European Union Regulatory NoticeProducts with wireless LAN devices FranceExposure to radio frequency radiation Notice to users in Brazil Declaration of conformity Regulatory wireless statementsNotice to users in Taiwan Wireless notice to users in Japan Notice to users in Canada Notice to users in MexicoExposure to radio frequency radiation Notice to users in Brazil 100 Appendix A Technical informationNotice to users in Canada Notice to users in Mexico Notice to users in Taiwan Wireless notice to users in Japan 102 Appendix A Technical informationN network IndexE environment P paper