HP 5660, 5665 manual Printer failure

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Printer failure

There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the following steps:

1.Press (the Power button) to turn off the printer.

2.Unplug the power cord, and then plug in the power cord again.

3.Press (the Power button) to turn on the printer.

If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support on page 88.

116 Appendix B Errors (Windows)

ENWW

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Contents HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Printer parts Front viewFeature Back viewControl panel and status lights Overview of buttons and lightsControl panel display icons Icon Purpose Photo printing Paper basicsRecommended papers for printing Business documents Everyday printingTips for selecting and using paper Order HP paper suppliesTo load full-size paper Load mediaTo load small-size paper To load legal paper To load envelopes Enww Load original To load original on the scanner glassOpen the HP printer software Windows Sleep mode Touch PreferencesTo change Auto-Off setting Auto-OffMobility AccessibilityVisual SupportPrint To print a photo from the printer software Print photosTo print photos from a memory device To print a photo from the computer OS Quality Best or Maximum dpiTo print documents OS Print documentsTo print a document To print on both sides of the page OS Print on both sides duplexingTo print on both sides Print with AirPrint To print using maximum dpi OS Print using the maximum dpiTo print in maximum dpi mode Quality Maximum dpiTips for printing from a computer Printer settings tipsTips for print success Tips for ink and paperPrinter settings tips Use Web Services HP Printables What are Web Services?EPrint Touch Web Services Setup Set up Web ServicesTo set up Web Services using the printer control panel To set up Web Services using the embedded web serverEnww Print with HP ePrint To ePrint a document from anywhereClick here to go online for more information Use HP Printables Use the HP Connected website Settings Touch Remove Web Services Remove Web ServicesTo remove Web Services Tips for using Web Services Tips for printing apps and using HP ePrintCopy and scan Make a 2-sided copy Copy documentsMake a 1-sided copy Scan To enable the scan to a computer feature WindowsTo enable the scan to a computer feature OS Scan to a computerTo scan an original from HP printer software Windows Scan to a memory deviceTouch Start Scan Scan area, click Scan a Document or PhotoTouch Continue To set up Scan to EmailScan to Email Touch Scan to EmailTo enable Webscan Scan using WebscanTo change account settings Security section, click Administrator SettingsTo scan using Webscan Tips for copy and scan success Work with cartridges To check the ink levels from HP Utility Check the estimated ink levelsTo check the ink levels from the printer software Windows Click Supplies StatusReplace the cartridges To replace the cartridgesEnww Locate the cartridge number in the printer software Order ink suppliesLocate the cartridge number on the printer To find the print cartridge reorder numbersUse single-cartridge mode Exit single-cartridge modeCartridge warranty information To disable the usage information function Anonymous usage information storageTips for working with cartridges Connect Your Printer Touch Wireless Settings Touch Wireless Setup Wizard Set up the printer for wireless communicationSet up the printer on your wireless network Before you beginChange the connection type Test the wireless connectionTurn on or off the wireless capability of the printer To print from a wireless-capable mobile device Connect wirelessly to the printer without a routerGuidelines for using Wi-Fi Direct To print from a wireless-capable computer WindowsTo print from a wireless-capable computer OS Open System PreferencesEnww Touch Reports and then touch Network Configuration Report Change network settingsTo print the network configuration To change IP settingsHP Utility OS Advanced printer management tools for networked printersToolbox Windows To open the ToolboxAbout cookies To open the embedded Web server using Wi-Fi DirectOpen the embedded Web server To open the embedded Web server via networkTips for setting up and using a networked printer Solve a problem To clear an internal paper jam Jams and paper-feed issuesClear a paper jam Enww Clear a print carriage jam Resolve a print carriage jamPaper is not picked up from a tray Learn how to avoid paper jamsSolve paper-feed problems Pages are skewing Multiple pages are being picked upInk cartridge issues To clean cartridge contactsInk cartridge issues Resolve print issues Printing issuesFix problems with page not printing unable to print To verify that the printer is not paused or offlineWindows 8.1 and Windows To verify that the printer is set as the default printerTo restart the print spooler WindowsWindows XP Ii. Click Manage, and then click Services and ApplicationsWindows Vista To clear the print queueFix print quality issues To check the power connection and reset the printerTo improve print quality To align the cartridges from the printer softwareTo clean the cartridges from the printer software To print a diagnostics page from the printer softwareTo print a diagnostics page from the printer display To align the cartridges from the printer displayTo print a test To clean the cartridges from the printer displayTo align print cartridges from the software Click Test To automatically clean the print headClick Clean Printheads Copy issues Troubleshoot copy problemsScan issues Solve scan problemsFind network settings for wireless connection Network and connection issuesFix wireless connection Fix Wi-Fi Direct connectionConvert USB connection to wireless Printer shuts down unexpectedly Printer hardware issuesTo extract the automatic output tray extender manually Printhead alignment failsResolve printer failure HP support by phone HP supportRegister printer Support process Additional warranty options Phone support period Placing a callTechnical information Hewlett-Packard Company notices Print specifications SpecificationsEnvironmental specifications Scan specificationsCopy specifications Cartridge yield Print resolutionPaper use Environmental product stewardship programEco-Tips Plastics Material safety data sheetsPower consumption HP inkjet supplies recycling programEpeat Enww Regulatory information Regulatory model identification numberRegulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Solution 2 Install the ink cartridges correctly Ink cartridge problemSolution 1 Turn the printer off and on Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww
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