HP 5660, 5665 manual Printing issues, Fix problems with page not printing unable to print

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Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor	The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue
	automatically.

Troubleshoot problems with print	Use an HP online troubleshooting wizard
jobs not printing.	Get step-by-step instructions if the printer is not responding or printing.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for unable to print issues

Resolve print issues

NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages from the printer display and resolve them by following the onscreen instructions.

2.If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working.

3.Verify that the printer is not paused or offline.

To verify that the printer is not paused or offline

a.Depending on your operating system, do one of the following:

●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

●Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b.Either double-click the icon for your printer or right-click the icon for your printer and select See what’s printing to open the print queue.

c.On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d.If you made any changes, try to print again.

74 Chapter 8 Solve a problem

ENWW

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Contents HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Printer parts Front viewFeature Back viewControl panel and status lights Overview of buttons and lightsControl panel display icons Icon Purpose Photo printing Paper basicsRecommended papers for printing Business documents Everyday printingTips for selecting and using paper Order HP paper suppliesTo load full-size paper Load mediaTo load small-size paper To load legal paper To load envelopes Enww Load original To load original on the scanner glassOpen the HP printer software Windows Sleep mode Touch PreferencesTo change Auto-Off setting Auto-OffAccessibility VisualMobility SupportPrint To print a photo from the printer software Print photosTo print photos from a memory device To print a photo from the computer OS Quality Best or Maximum dpiTo print documents OS Print documentsTo print a document To print on both sides of the page OS Print on both sides duplexingTo print on both sides Print with AirPrint Print using the maximum dpi To print in maximum dpi modeTo print using maximum dpi OS Quality Maximum dpiPrinter settings tips Tips for print successTips for printing from a computer Tips for ink and paperPrinter settings tips Use Web Services HP Printables What are Web Services?EPrint Set up Web Services To set up Web Services using the printer control panelTouch Web Services Setup To set up Web Services using the embedded web serverEnww Print with HP ePrint To ePrint a document from anywhereClick here to go online for more information Use HP Printables Use the HP Connected website Settings Touch Remove Web Services Remove Web ServicesTo remove Web Services Tips for using Web Services Tips for printing apps and using HP ePrintCopy and scan Make a 2-sided copy Copy documentsMake a 1-sided copy To enable the scan to a computer feature Windows To enable the scan to a computer feature OSScan Scan to a computerScan to a memory device Touch Start ScanTo scan an original from HP printer software Windows Scan area, click Scan a Document or PhotoTo set up Scan to Email Scan to EmailTouch Continue Touch Scan to EmailScan using Webscan To change account settingsTo enable Webscan Security section, click Administrator SettingsTo scan using Webscan Tips for copy and scan success Work with cartridges Check the estimated ink levels To check the ink levels from the printer software WindowsTo check the ink levels from HP Utility Click Supplies StatusReplace the cartridges To replace the cartridgesEnww Order ink supplies Locate the cartridge number on the printerLocate the cartridge number in the printer software To find the print cartridge reorder numbersUse single-cartridge mode Exit single-cartridge modeCartridge warranty information To disable the usage information function Anonymous usage information storageTips for working with cartridges Connect Your Printer Set up the printer for wireless communication Set up the printer on your wireless networkTouch Wireless Settings Touch Wireless Setup Wizard Before you beginChange the connection type Test the wireless connectionTurn on or off the wireless capability of the printer Connect wirelessly to the printer without a router Guidelines for using Wi-Fi DirectTo print from a wireless-capable mobile device To print from a wireless-capable computer WindowsTo print from a wireless-capable computer OS Open System PreferencesEnww Change network settings To print the network configurationTouch Reports and then touch Network Configuration Report To change IP settingsAdvanced printer management tools for networked printers Toolbox WindowsHP Utility OS To open the ToolboxTo open the embedded Web server using Wi-Fi Direct Open the embedded Web serverAbout cookies To open the embedded Web server via networkTips for setting up and using a networked printer Solve a problem To clear an internal paper jam Jams and paper-feed issuesClear a paper jam Enww Clear a print carriage jam Resolve a print carriage jamPaper is not picked up from a tray Learn how to avoid paper jamsSolve paper-feed problems Pages are skewing Multiple pages are being picked upInk cartridge issues To clean cartridge contactsInk cartridge issues Printing issues Fix problems with page not printing unable to printResolve print issues To verify that the printer is not paused or offlineTo verify that the printer is set as the default printer To restart the print spoolerWindows 8.1 and Windows WindowsIi. Click Manage, and then click Services and Applications Windows VistaWindows XP To clear the print queueFix print quality issues To check the power connection and reset the printerTo improve print quality To align the cartridges from the printer softwareTo print a diagnostics page from the printer software To print a diagnostics page from the printer displayTo clean the cartridges from the printer software To align the cartridges from the printer displayTo print a test To clean the cartridges from the printer displayTo align print cartridges from the software Click Test To automatically clean the print headClick Clean Printheads Copy issues Troubleshoot copy problemsScan issues Solve scan problemsNetwork and connection issues Fix wireless connectionFind network settings for wireless connection Fix Wi-Fi Direct connectionConvert USB connection to wireless Printer hardware issues To extract the automatic output tray extender manuallyPrinter shuts down unexpectedly Printhead alignment failsResolve printer failure HP support by phone HP supportRegister printer Support process Additional warranty options Phone support period Placing a callTechnical information Hewlett-Packard Company notices Specifications Environmental specificationsPrint specifications Scan specificationsCopy specifications Cartridge yield Print resolutionPaper use Environmental product stewardship programEco-Tips Material safety data sheets Power consumptionPlastics HP inkjet supplies recycling programEpeat Enww Regulatory information Regulatory model identification numberRegulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Solution 2 Install the ink cartridges correctly Ink cartridge problemSolution 1 Turn the printer off and on Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww

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