HP 5665, 5660 manual Ink cartridge issues

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9.Close the access door, and check if the error message has gone away.

10.If you still receive the error message, turn the product off, and then on again.

NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 5660 series with only one cartridge.

ENWW	Ink cartridge issues 73

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Contents HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Front view Printer partsBack view FeatureOverview of buttons and lights Control panel and status lightsControl panel display icons Icon Purpose Recommended papers for printing Paper basicsPhoto printing Everyday printing Business documentsOrder HP paper supplies Tips for selecting and using paperTo load small-size paper Load mediaTo load full-size paper To load legal paper To load envelopes Enww To load original on the scanner glass Load originalOpen the HP printer software Windows Touch Preferences Sleep modeAuto-Off To change Auto-Off settingSupport AccessibilityVisual MobilityPrint To print photos from a memory device Print photosTo print a photo from the printer software Quality Best or Maximum dpi To print a photo from the computer OSTo print a document Print documentsTo print documents OS To print on both sides Print on both sides duplexingTo print on both sides of the page OS Print with AirPrint Quality Maximum dpi Print using the maximum dpiTo print in maximum dpi mode To print using maximum dpi OSTips for ink and paper Printer settings tipsTips for print success Tips for printing from a computerPrinter settings tips Use Web Services EPrint What are Web Services?HP Printables To set up Web Services using the embedded web server Set up Web ServicesTo set up Web Services using the printer control panel Touch Web Services SetupEnww To ePrint a document from anywhere Print with HP ePrintClick here to go online for more information Use HP Printables Use the HP Connected website To remove Web Services Remove Web ServicesSettings Touch Remove Web Services Tips for printing apps and using HP ePrint Tips for using Web ServicesCopy and scan Make a 1-sided copy Copy documentsMake a 2-sided copy Scan to a computer To enable the scan to a computer feature WindowsTo enable the scan to a computer feature OS ScanScan area, click Scan a Document or Photo Scan to a memory deviceTouch Start Scan To scan an original from HP printer software WindowsTouch Scan to Email To set up Scan to EmailScan to Email Touch ContinueSecurity section, click Administrator Settings Scan using WebscanTo change account settings To enable WebscanTo scan using Webscan Tips for copy and scan success Work with cartridges Click Supplies Status Check the estimated ink levelsTo check the ink levels from the printer software Windows To check the ink levels from HP UtilityTo replace the cartridges Replace the cartridgesEnww To find the print cartridge reorder numbers Order ink suppliesLocate the cartridge number on the printer Locate the cartridge number in the printer softwareExit single-cartridge mode Use single-cartridge modeCartridge warranty information Anonymous usage information storage To disable the usage information functionTips for working with cartridges Connect Your Printer Before you begin Set up the printer for wireless communicationSet up the printer on your wireless network Touch Wireless Settings Touch Wireless Setup WizardTurn on or off the wireless capability of the printer Test the wireless connectionChange the connection type To print from a wireless-capable computer Windows Connect wirelessly to the printer without a routerGuidelines for using Wi-Fi Direct To print from a wireless-capable mobile deviceOpen System Preferences To print from a wireless-capable computer OSEnww To change IP settings Change network settingsTo print the network configuration Touch Reports and then touch Network Configuration ReportTo open the Toolbox Advanced printer management tools for networked printersToolbox Windows HP Utility OSTo open the embedded Web server via network To open the embedded Web server using Wi-Fi DirectOpen the embedded Web server About cookiesTips for setting up and using a networked printer Solve a problem Clear a paper jam Jams and paper-feed issuesTo clear an internal paper jam Enww Resolve a print carriage jam Clear a print carriage jamSolve paper-feed problems Learn how to avoid paper jamsPaper is not picked up from a tray Multiple pages are being picked up Pages are skewingTo clean cartridge contacts Ink cartridge issuesInk cartridge issues To verify that the printer is not paused or offline Printing issuesFix problems with page not printing unable to print Resolve print issuesWindows To verify that the printer is set as the default printerTo restart the print spooler Windows 8.1 and WindowsTo clear the print queue Ii. Click Manage, and then click Services and ApplicationsWindows Vista Windows XPTo check the power connection and reset the printer Fix print quality issuesTo align the cartridges from the printer software To improve print qualityTo align the cartridges from the printer display To print a diagnostics page from the printer softwareTo print a diagnostics page from the printer display To clean the cartridges from the printer softwareTo align print cartridges from the software To clean the cartridges from the printer displayTo print a test Click Clean Printheads To automatically clean the print headClick Test Troubleshoot copy problems Copy issuesSolve scan problems Scan issuesFix Wi-Fi Direct connection Network and connection issuesFix wireless connection Find network settings for wireless connectionConvert USB connection to wireless Printhead alignment fails Printer hardware issuesTo extract the automatic output tray extender manually Printer shuts down unexpectedlyResolve printer failure Register printer Support process HP supportHP support by phone Phone support period Placing a call Additional warranty optionsTechnical information Hewlett-Packard Company notices Scan specifications SpecificationsEnvironmental specifications Print specificationsCartridge yield Print resolution Copy specificationsEco-Tips Environmental product stewardship programPaper use HP inkjet supplies recycling program Material safety data sheetsPower consumption PlasticsEpeat Enww Regulatory model identification number Regulatory informationRegulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Solution 1 Turn the printer off and on Ink cartridge problemSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww

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