HP 5665, 5660 manual Jams and paper-feed issues, Clear a paper jam, To clear an internal paper jam

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Jams and paper-feed issues

What do you want to do?

Clear a paper jam

Solve paper jam issues.

Use an HP online troubleshooting wizard

Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with paper or the paper feed.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing paper jams

Paper jams can occur in several locations inside the printer.

CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.

To clear an internal paper jam

CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer; this could result in more jams later.

1.Press the (Power button) to turn the printer off.

2.Open the ink cartridge access door.

3.Check the paper path inside the printer.

a. Lift the handle of the paper path cover and remove the cover.

ENWW	Jams and paper-feed issues 67

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Contents HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Front view Printer partsBack view FeatureOverview of buttons and lights Control panel and status lightsControl panel display icons Icon Purpose Recommended papers for printing Paper basicsPhoto printing Everyday printing Business documentsOrder HP paper supplies Tips for selecting and using paperTo load small-size paper Load mediaTo load full-size paper To load legal paper To load envelopes Enww To load original on the scanner glass Load originalOpen the HP printer software Windows Touch Preferences Sleep modeAuto-Off To change Auto-Off settingVisual AccessibilityMobility SupportPrint To print photos from a memory device Print photosTo print a photo from the printer software Quality Best or Maximum dpi To print a photo from the computer OSTo print a document Print documentsTo print documents OS To print on both sides Print on both sides duplexingTo print on both sides of the page OS Print with AirPrint To print in maximum dpi mode Print using the maximum dpiTo print using maximum dpi OS Quality Maximum dpiTips for print success Printer settings tipsTips for printing from a computer Tips for ink and paperPrinter settings tips Use Web Services EPrint What are Web Services?HP Printables To set up Web Services using the printer control panel Set up Web ServicesTouch Web Services Setup To set up Web Services using the embedded web serverEnww To ePrint a document from anywhere Print with HP ePrintClick here to go online for more information Use HP Printables Use the HP Connected website To remove Web Services Remove Web ServicesSettings Touch Remove Web Services Tips for printing apps and using HP ePrint Tips for using Web ServicesCopy and scan Make a 1-sided copy Copy documentsMake a 2-sided copy To enable the scan to a computer feature OS To enable the scan to a computer feature WindowsScan Scan to a computerTouch Start Scan Scan to a memory deviceTo scan an original from HP printer software Windows Scan area, click Scan a Document or PhotoScan to Email To set up Scan to EmailTouch Continue Touch Scan to EmailTo change account settings Scan using WebscanTo enable Webscan Security section, click Administrator SettingsTo scan using Webscan Tips for copy and scan success Work with cartridges To check the ink levels from the printer software Windows Check the estimated ink levelsTo check the ink levels from HP Utility Click Supplies StatusTo replace the cartridges Replace the cartridgesEnww Locate the cartridge number on the printer Order ink suppliesLocate the cartridge number in the printer software To find the print cartridge reorder numbersExit single-cartridge mode Use single-cartridge modeCartridge warranty information Anonymous usage information storage To disable the usage information functionTips for working with cartridges Connect Your Printer Set up the printer on your wireless network Set up the printer for wireless communicationTouch Wireless Settings Touch Wireless Setup Wizard Before you beginTurn on or off the wireless capability of the printer Test the wireless connectionChange the connection type Guidelines for using Wi-Fi Direct Connect wirelessly to the printer without a routerTo print from a wireless-capable mobile device To print from a wireless-capable computer WindowsOpen System Preferences To print from a wireless-capable computer OSEnww To print the network configuration Change network settingsTouch Reports and then touch Network Configuration Report To change IP settingsToolbox Windows Advanced printer management tools for networked printersHP Utility OS To open the ToolboxOpen the embedded Web server To open the embedded Web server using Wi-Fi DirectAbout cookies To open the embedded Web server via networkTips for setting up and using a networked printer Solve a problem Clear a paper jam Jams and paper-feed issuesTo clear an internal paper jam Enww Resolve a print carriage jam Clear a print carriage jamSolve paper-feed problems Learn how to avoid paper jamsPaper is not picked up from a tray Multiple pages are being picked up Pages are skewingTo clean cartridge contacts Ink cartridge issuesInk cartridge issues Fix problems with page not printing unable to print Printing issuesResolve print issues To verify that the printer is not paused or offlineTo restart the print spooler To verify that the printer is set as the default printerWindows 8.1 and Windows WindowsWindows Vista Ii. Click Manage, and then click Services and ApplicationsWindows XP To clear the print queueTo check the power connection and reset the printer Fix print quality issuesTo align the cartridges from the printer software To improve print qualityTo print a diagnostics page from the printer display To print a diagnostics page from the printer softwareTo clean the cartridges from the printer software To align the cartridges from the printer displayTo align print cartridges from the software To clean the cartridges from the printer displayTo print a test Click Clean Printheads To automatically clean the print headClick Test Troubleshoot copy problems Copy issuesSolve scan problems Scan issuesFix wireless connection Network and connection issuesFind network settings for wireless connection Fix Wi-Fi Direct connectionConvert USB connection to wireless To extract the automatic output tray extender manually Printer hardware issuesPrinter shuts down unexpectedly Printhead alignment failsResolve printer failure Register printer Support process HP supportHP support by phone Phone support period Placing a call Additional warranty optionsTechnical information Hewlett-Packard Company notices Environmental specifications SpecificationsPrint specifications Scan specificationsCartridge yield Print resolution Copy specificationsEco-Tips Environmental product stewardship programPaper use Power consumption Material safety data sheetsPlastics HP inkjet supplies recycling programEpeat Enww Regulatory model identification number Regulatory informationRegulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Solution 1 Turn the printer off and on Ink cartridge problemSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww

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