HP 5660, 5665 Network and connection issues, Fix wireless connection, Fix Wi-Fi Direct connection

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Network and connection issues

What do you want to do?

Fix wireless connection

Choose one of the following troubleshooting options.

HP Print and Scan Doctor	The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.

Use an HP online	Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from
troubleshooting wizard	connecting to the printer.
	● Troubleshoot your wireless problem, whether your printer has never been connected or it
	was connected and is no longer working.
	● Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer
	from connecting to the printer.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for wireless troubleshooting

Check the network configuration or print the wireless test report to assist in diagnosing network connection issues.

1.From the Home screen, touch (Wireless) and then touch (Settings).

2.Touch Print Reports. and then touch Display Network Configuration or Print Wireless Test Report.

Find network settings for wireless connection

Choose one of the following troubleshooting options.

HP Print and Scan Doctor	The HP Print and Scan Doctor is a utility that can tell you the network name
	(SSID) and password (network key).

Use an HP online troubleshooting	Learn how to find your network name (SSID) and wireless password.
wizard

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

Fix Wi-Fi Direct connection

Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

84 Chapter 8 Solve a problem

ENWW

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Contents HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Printer parts Front viewFeature Back viewControl panel and status lights Overview of buttons and lightsControl panel display icons Icon Purpose Paper basics Recommended papers for printingPhoto printing Business documents Everyday printingTips for selecting and using paper Order HP paper suppliesLoad media To load small-size paperTo load full-size paper To load legal paper To load envelopes Enww Load original To load original on the scanner glassOpen the HP printer software Windows Sleep mode Touch PreferencesTo change Auto-Off setting Auto-OffMobility AccessibilityVisual SupportPrint Print photos To print photos from a memory deviceTo print a photo from the printer software To print a photo from the computer OS Quality Best or Maximum dpiPrint documents To print a documentTo print documents OS Print on both sides duplexing To print on both sidesTo print on both sides of the page OS Print with AirPrint To print using maximum dpi OS Print using the maximum dpiTo print in maximum dpi mode Quality Maximum dpiTips for printing from a computer Printer settings tipsTips for print success Tips for ink and paperPrinter settings tips Use Web Services What are Web Services? EPrintHP Printables Touch Web Services Setup Set up Web ServicesTo set up Web Services using the printer control panel To set up Web Services using the embedded web serverEnww Print with HP ePrint To ePrint a document from anywhereClick here to go online for more information Use HP Printables Use the HP Connected website Remove Web Services To remove Web ServicesSettings Touch Remove Web Services Tips for using Web Services Tips for printing apps and using HP ePrintCopy and scan Copy documents Make a 1-sided copyMake a 2-sided copy Scan To enable the scan to a computer feature WindowsTo enable the scan to a computer feature OS Scan to a computerTo scan an original from HP printer software Windows Scan to a memory deviceTouch Start Scan Scan area, click Scan a Document or PhotoTouch Continue To set up Scan to EmailScan to Email Touch Scan to EmailTo enable Webscan Scan using WebscanTo change account settings Security section, click Administrator SettingsTo scan using Webscan Tips for copy and scan success Work with cartridges To check the ink levels from HP Utility Check the estimated ink levelsTo check the ink levels from the printer software Windows Click Supplies StatusReplace the cartridges To replace the cartridgesEnww Locate the cartridge number in the printer software Order ink suppliesLocate the cartridge number on the printer To find the print cartridge reorder numbersUse single-cartridge mode Exit single-cartridge modeCartridge warranty information To disable the usage information function Anonymous usage information storageTips for working with cartridges Connect Your Printer Touch Wireless Settings Touch Wireless Setup Wizard Set up the printer for wireless communicationSet up the printer on your wireless network Before you beginTest the wireless connection Turn on or off the wireless capability of the printerChange the connection type To print from a wireless-capable mobile device Connect wirelessly to the printer without a routerGuidelines for using Wi-Fi Direct To print from a wireless-capable computer WindowsTo print from a wireless-capable computer OS Open System PreferencesEnww Touch Reports and then touch Network Configuration Report Change network settingsTo print the network configuration To change IP settingsHP Utility OS Advanced printer management tools for networked printersToolbox Windows To open the ToolboxAbout cookies To open the embedded Web server using Wi-Fi DirectOpen the embedded Web server To open the embedded Web server via networkTips for setting up and using a networked printer Solve a problem Jams and paper-feed issues Clear a paper jamTo clear an internal paper jam Enww Clear a print carriage jam Resolve a print carriage jamLearn how to avoid paper jams Solve paper-feed problemsPaper is not picked up from a tray Pages are skewing Multiple pages are being picked upInk cartridge issues To clean cartridge contactsInk cartridge issues Resolve print issues Printing issuesFix problems with page not printing unable to print To verify that the printer is not paused or offlineWindows 8.1 and Windows To verify that the printer is set as the default printerTo restart the print spooler WindowsWindows XP Ii. Click Manage, and then click Services and ApplicationsWindows Vista To clear the print queueFix print quality issues To check the power connection and reset the printerTo improve print quality To align the cartridges from the printer softwareTo clean the cartridges from the printer software To print a diagnostics page from the printer softwareTo print a diagnostics page from the printer display To align the cartridges from the printer displayTo clean the cartridges from the printer display To align print cartridges from the softwareTo print a test To automatically clean the print head Click Clean PrintheadsClick Test Copy issues Troubleshoot copy problemsScan issues Solve scan problemsFind network settings for wireless connection Network and connection issuesFix wireless connection Fix Wi-Fi Direct connectionConvert USB connection to wireless Printer shuts down unexpectedly Printer hardware issuesTo extract the automatic output tray extender manually Printhead alignment failsResolve printer failure HP support Register printer Support processHP support by phone Additional warranty options Phone support period Placing a callTechnical information Hewlett-Packard Company notices Print specifications SpecificationsEnvironmental specifications Scan specificationsCopy specifications Cartridge yield Print resolutionEnvironmental product stewardship program Eco-TipsPaper use Plastics Material safety data sheetsPower consumption HP inkjet supplies recycling programEpeat Enww Regulatory information Regulatory model identification numberRegulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Ink cartridge problem Solution 1 Turn the printer off and onSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww

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