HP 5660, 5665 manual Copy issues, Troubleshoot copy problems

Page 88

Copy issues

Troubleshoot copy problems.

Use an HP online troubleshooting wizard

Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 46

82 Chapter 8 Solve a problem

ENWW

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Contents HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Printer parts Front viewFeature Back viewControl panel and status lights Overview of buttons and lightsControl panel display icons Icon Purpose Recommended papers for printing Paper basicsPhoto printing Business documents Everyday printingTips for selecting and using paper Order HP paper suppliesTo load small-size paper Load mediaTo load full-size paper To load legal paper To load envelopes Enww Load original To load original on the scanner glassOpen the HP printer software Windows Sleep mode Touch PreferencesTo change Auto-Off setting Auto-OffAccessibility VisualMobility SupportPrint To print photos from a memory device Print photosTo print a photo from the printer software To print a photo from the computer OS Quality Best or Maximum dpiTo print a document Print documentsTo print documents OS To print on both sides Print on both sides duplexingTo print on both sides of the page OS Print with AirPrint Print using the maximum dpi To print in maximum dpi modeTo print using maximum dpi OS Quality Maximum dpiPrinter settings tips Tips for print successTips for printing from a computer Tips for ink and paperPrinter settings tips Use Web Services EPrint What are Web Services?HP Printables Set up Web Services To set up Web Services using the printer control panelTouch Web Services Setup To set up Web Services using the embedded web serverEnww Print with HP ePrint To ePrint a document from anywhereClick here to go online for more information Use HP Printables Use the HP Connected website To remove Web Services Remove Web ServicesSettings Touch Remove Web Services Tips for using Web Services Tips for printing apps and using HP ePrintCopy and scan Make a 1-sided copy Copy documentsMake a 2-sided copy To enable the scan to a computer feature Windows To enable the scan to a computer feature OSScan Scan to a computerScan to a memory device Touch Start ScanTo scan an original from HP printer software Windows Scan area, click Scan a Document or PhotoTo set up Scan to Email Scan to EmailTouch Continue Touch Scan to EmailScan using Webscan To change account settingsTo enable Webscan Security section, click Administrator SettingsTo scan using Webscan Tips for copy and scan success Work with cartridges Check the estimated ink levels To check the ink levels from the printer software WindowsTo check the ink levels from HP Utility Click Supplies StatusReplace the cartridges To replace the cartridgesEnww Order ink supplies Locate the cartridge number on the printerLocate the cartridge number in the printer software To find the print cartridge reorder numbersUse single-cartridge mode Exit single-cartridge modeCartridge warranty information To disable the usage information function Anonymous usage information storageTips for working with cartridges Connect Your Printer Set up the printer for wireless communication Set up the printer on your wireless networkTouch Wireless Settings Touch Wireless Setup Wizard Before you beginTurn on or off the wireless capability of the printer Test the wireless connectionChange the connection type Connect wirelessly to the printer without a router Guidelines for using Wi-Fi DirectTo print from a wireless-capable mobile device To print from a wireless-capable computer WindowsTo print from a wireless-capable computer OS Open System PreferencesEnww Change network settings To print the network configurationTouch Reports and then touch Network Configuration Report To change IP settingsAdvanced printer management tools for networked printers Toolbox WindowsHP Utility OS To open the ToolboxTo open the embedded Web server using Wi-Fi Direct Open the embedded Web serverAbout cookies To open the embedded Web server via networkTips for setting up and using a networked printer Solve a problem Clear a paper jam Jams and paper-feed issuesTo clear an internal paper jam Enww Clear a print carriage jam Resolve a print carriage jamSolve paper-feed problems Learn how to avoid paper jamsPaper is not picked up from a tray Pages are skewing Multiple pages are being picked upInk cartridge issues To clean cartridge contactsInk cartridge issues Printing issues Fix problems with page not printing unable to printResolve print issues To verify that the printer is not paused or offlineTo verify that the printer is set as the default printer To restart the print spoolerWindows 8.1 and Windows WindowsIi. Click Manage, and then click Services and Applications Windows VistaWindows XP To clear the print queueFix print quality issues To check the power connection and reset the printerTo improve print quality To align the cartridges from the printer softwareTo print a diagnostics page from the printer software To print a diagnostics page from the printer displayTo clean the cartridges from the printer software To align the cartridges from the printer displayTo align print cartridges from the software To clean the cartridges from the printer displayTo print a test Click Clean Printheads To automatically clean the print headClick Test Copy issues Troubleshoot copy problemsScan issues Solve scan problemsNetwork and connection issues Fix wireless connectionFind network settings for wireless connection Fix Wi-Fi Direct connectionConvert USB connection to wireless Printer hardware issues To extract the automatic output tray extender manuallyPrinter shuts down unexpectedly Printhead alignment failsResolve printer failure Register printer Support process HP supportHP support by phone Additional warranty options Phone support period Placing a callTechnical information Hewlett-Packard Company notices Specifications Environmental specificationsPrint specifications Scan specificationsCopy specifications Cartridge yield Print resolutionEco-Tips Environmental product stewardship programPaper use Material safety data sheets Power consumptionPlastics HP inkjet supplies recycling programEpeat Enww Regulatory information Regulatory model identification numberRegulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Solution 1 Turn the printer off and on Ink cartridge problemSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww

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