HP Troubleshooting Envy 5660 Not Printing: Check Ink Levels and More

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Check the estimated ink levels

To check the estimated ink levels from the printer control panel

▲From the Home screen, touch the (Ink icon) to display the estimated ink levels.

To check the ink levels from the printer software (Windows)

1.Open the HP printer software.

2.In the printer software, click Estimated Ink Levels.

To check the ink levels from HP Utility

1.Open HP Utility.

HP Utility is located in the Hewlett-Packardfolder in the Applications folder at the top level of the hard disk.

2.Select the HP ENVY 5660 series from the list of devices at the left of the window.

3.Click Supplies Status.

The estimated ink levels appear.

4.Click All Settings to return to the Information and Support pane.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used

in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you

receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways,

including in the initialization process, which prepares the product and cartridges for printing, and in

printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/ inkusage.

48 Chapter 6 Work with cartridges

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Contents HP Envy 5660 e-All-in-One series Page Table of contents 106 128 Enww How do I? Get started Printer parts Front viewFeature Back viewControl panel and status lights Overview of buttons and lightsControl panel display icons Icon Purpose Paper basics Recommended papers for printingPhoto printing Business documents Everyday printingTips for selecting and using paper Order HP paper suppliesLoad media To load small-size paperTo load full-size paper To load legal paper To load envelopes Enww Load original To load original on the scanner glassOpen the HP printer software Windows Sleep mode Touch PreferencesTo change Auto-Off setting Auto-OffMobility AccessibilityVisual SupportPrint Print photos To print photos from a memory deviceTo print a photo from the printer software To print a photo from the computer OS Quality Best or Maximum dpiPrint documents To print a documentTo print documents OS Print on both sides duplexing To print on both sidesTo print on both sides of the page OS Print with AirPrint To print using maximum dpi OS Print using the maximum dpiTo print in maximum dpi mode Quality Maximum dpiTips for printing from a computer Printer settings tipsTips for print success Tips for ink and paperPrinter settings tips Use Web Services What are Web Services? EPrintHP Printables Touch Web Services Setup Set up Web ServicesTo set up Web Services using the printer control panel To set up Web Services using the embedded web serverEnww Print with HP ePrint To ePrint a document from anywhereClick here to go online for more information Use HP Printables Use the HP Connected website Remove Web Services To remove Web ServicesSettings Touch Remove Web Services Tips for using Web Services Tips for printing apps and using HP ePrintCopy and scan Copy documents Make a 1-sided copyMake a 2-sided copy Scan To enable the scan to a computer feature WindowsTo enable the scan to a computer feature OS Scan to a computerTo scan an original from HP printer software Windows Scan to a memory deviceTouch Start Scan Scan area, click Scan a Document or PhotoTouch Continue To set up Scan to EmailScan to Email Touch Scan to EmailTo enable Webscan Scan using WebscanTo change account settings Security section, click Administrator SettingsTo scan using Webscan Tips for copy and scan success Work with cartridges To check the ink levels from HP Utility Check the estimated ink levelsTo check the ink levels from the printer software Windows Click Supplies StatusReplace the cartridges To replace the cartridgesEnww Locate the cartridge number in the printer software Order ink suppliesLocate the cartridge number on the printer To find the print cartridge reorder numbersUse single-cartridge mode Exit single-cartridge modeCartridge warranty information To disable the usage information function Anonymous usage information storageTips for working with cartridges Connect Your Printer Touch Wireless Settings Touch Wireless Setup Wizard Set up the printer for wireless communicationSet up the printer on your wireless network Before you beginTest the wireless connection Turn on or off the wireless capability of the printerChange the connection type To print from a wireless-capable mobile device Connect wirelessly to the printer without a routerGuidelines for using Wi-Fi Direct To print from a wireless-capable computer WindowsTo print from a wireless-capable computer OS Open System PreferencesEnww Touch Reports and then touch Network Configuration Report Change network settingsTo print the network configuration To change IP settingsHP Utility OS Advanced printer management tools for networked printersToolbox Windows To open the ToolboxAbout cookies To open the embedded Web server using Wi-Fi DirectOpen the embedded Web server To open the embedded Web server via networkTips for setting up and using a networked printer Solve a problem Jams and paper-feed issues Clear a paper jamTo clear an internal paper jam Enww Clear a print carriage jam Resolve a print carriage jamLearn how to avoid paper jams Solve paper-feed problemsPaper is not picked up from a tray Pages are skewing Multiple pages are being picked upInk cartridge issues To clean cartridge contactsInk cartridge issues Resolve print issues Printing issuesFix problems with page not printing unable to print To verify that the printer is not paused or offlineWindows 8.1 and Windows To verify that the printer is set as the default printerTo restart the print spooler WindowsWindows XP Ii. Click Manage, and then click Services and ApplicationsWindows Vista To clear the print queueFix print quality issues To check the power connection and reset the printerTo improve print quality To align the cartridges from the printer softwareTo clean the cartridges from the printer software To print a diagnostics page from the printer softwareTo print a diagnostics page from the printer display To align the cartridges from the printer displayTo clean the cartridges from the printer display To align print cartridges from the softwareTo print a test To automatically clean the print head Click Clean PrintheadsClick Test Copy issues Troubleshoot copy problemsScan issues Solve scan problemsFind network settings for wireless connection Network and connection issuesFix wireless connection Fix Wi-Fi Direct connectionConvert USB connection to wireless Printer shuts down unexpectedly Printer hardware issuesTo extract the automatic output tray extender manually Printhead alignment failsResolve printer failure HP support Register printer Support processHP support by phone Additional warranty options Phone support period Placing a callTechnical information Hewlett-Packard Company notices Print specifications SpecificationsEnvironmental specifications Scan specificationsCopy specifications Cartridge yield Print resolutionEnvironmental product stewardship program Eco-TipsPaper use Plastics Material safety data sheetsPower consumption HP inkjet supplies recycling programEpeat Enww Regulatory information Regulatory model identification numberRegulatory information GS Statement Germany Declaration of conformity Regulatory information for wireless products Enww Wireless notice to users in Japan Errors Windows Low on ink Very low on ink Ink cartridge problem Solution 1 Turn the printer off and onSolution 2 Install the ink cartridges correctly Check cartridge access door Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Counterfeit Cartridge Advisory Incompatible ink cartridges Paper too short Paper too long to auto-duplex Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print HP Protected Cartridge Installed Index Enww

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