Samsung UE55KU6519UXZG, UE43KS7590UXZG, UE49KS7090UXZG, UE55KU6479UXZG manual Troubleshooting

Page 5

Troubleshooting

Getting Support

76Getting support through Remote Management

77Finding the contact information for service

77 Requesting service

Diagnosing the TV operation

There Is a Problem with the Picture

77 Testing the picture

I Can't Hear the Sound Clearly

80 Testing the sound

There Is a Problem with the Broadcast

My Computer Won't Connect

I Can't Connect to the Internet

Data Service

The Schedule Recording/Timeshift Function Isn't Working Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

89Before using the recording and schedule recording functions

90Before using the timeshift function

Supported Resolutions for each of UHD Input Signals

91If HDMI UHD Color is set to Off

91If HDMI UHD Color is set to On

Read Before Using Voice Interaction

92 Precautions for voice interaction

92 Requirements for using voice interaction

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

95Limitations on use of photo, video, and music files

96Supported external subtitles

96Supported internal subtitles

97Supported image formats and resolutions

97Supported music formats and codecs

98Supported video codecs

Read After Installing the TV

101Picture sizes and input signals

102Installing an anti-theft lock

102 Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported Resolutions)

103IBM

103MAC

104VESA DMT

Supported Resolutions for Video Signals

105 CEA-861

Read Before Using Bluetooth Devices

106 Restrictions on using Bluetooth

Buttons and Functions

107Buttons and functions available while playing multimedia content

109Buttons and functions available while using sports mode

110Buttons and functions available while recording a programme or Timeshift

Licence

Image 5
Contents Serial No ManualContents Smart Features Picture and Sound Troubleshooting Guide for Samsung Smart Remote Buttons Connecting to Samsung Smart RemoteUsing Smart Hub Using Smart HubSettings SourceSetting up Voice Interaction Using Voice InteractionRunning Voice Interaction Turning the voice on/offConnecting an Antenna Aerial Connecting Internet network Connecting to the InternetEstablishing a wired Internet connection Settings Network Open Network Settings Try NowChanging the name of the TV on a network Establishing a wireless Internet connectionChecking the internet connection status Troubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting Video Devices Audio Input and Output Connections Connecting with an Hdmi ARC cableConnection Guide Source Connection Guide Connecting Bluetooth DevicesConnecting through the Smart View app ― Content sharing Connecting a ComputerConnecting through the Hdmi port ― Screen sharing Connecting a mobile device via Smart View App Connecting a Mobile DeviceUsing Smart View Screen Mirroring or contents sharing Editing external devices Switching between external devices connected to the TVChanging the input signal Connection notes for Hdmi Using additional functionsConnection Notes Connection notes for audio devices Settings Sound Select Speaker to Audio OutConnection notes for computers Connection notes for mobile devicesAbout the Samsung Smart Remote Voice Interaction version Page About the Samsung Smart Remote Page Source Universal remote setup Connecting a Bluetooth keyboard and gamepad Connecting a USB keyboardUsing the keyboard Controlling the TV with a Keyboard or GamepadSetting up the keyboard Entering Text using the On-Screen Qwerty KeypadSmart Hub Displaying Home Screen Resetting Smart Hub Testing Smart Hub connectionsLaunching Smart Hub automatically Launching the last used app automaticallyCreating a Samsung account using a Facebook account Using a Samsung accountCreating a Samsung account Signing in to a Samsung accountSettings System Samsung Account Payment Info Using the Games ServiceSettings System Samsung Account Remove Account Managing payment information saved on the TVManaging purchased or installed games Installing and running a gameInstalling games Running an installed gameRemoving a game Rating gamesUpdating a game Locking or Unlocking a gameInstalling an app Using the Apps ServiceInstalling and running an app Launching an app Managing purchased or installed appsMoving apps Removing an appUpdating apps Using other app features and functionsLocking and unlocking apps Automatically updating appsUsing the Web Browser Using the e-ManualUsing the buttons in the e-Manual Launching the e-ManualPlaying pictures/video/music Try Now Playing media contentPlaying media content saved on a USB device Functions on the media content list screenFilter By Sort BySettings System Expert Settings Voice Interaction Try Now Live TV Guide Try Now Using the guideViewing Digital Broadcast Information at a Glance Checking digital channel signal info and strength Changing the broadcast signalRecording Programmes Recording programmesViewing recorded programmes Canceling a schedule recordingManaging the schedule recording list Setting up a schedule viewing for a channel Setting Up a Schedule ViewingLive TV Channel List Try Now Using TimeshiftUsing the Channel List Removing registered channels Editing channelsRegistering channels as favourites Creating a Personal Favourites ListEditing registered channels Viewing and selecting channels on favourites lists only Editing a Favourites ListRemoving channels from a favourites list Rearranging a favourites listSettings Picture Special Viewing Mode Sports Mode Try Now Making Sports programmes More Realistic with Sports ModeWhen Audio Description is On Extracting highlights automaticallyConfiguring advanced broadcasting settings Viewing a game recorded in sports modeTV-Viewing Support Functions Scanning for available channelsTuning broadcast signals manually Setting the country areaSelecting the broadcast audio language Selecting a LanguageTuning digital channels Fine-tuning analog broadcastsTuning analogue channels Transferring channel listShowing common interface menu Setting satellite systemChanging teletext language Configuring advanced picture settings Adjusting the Picture QualityChoosing a picture mode Analogue Clean View Digital Clean ViewFilm Mode Try Now Auto Motion PlusViewing a picture-in-picture PIP Viewing a HDR modePicture Support Functions Changing the picture size automatically Changing the picture size in 43 or Screen Fit modeChanging the picture size Choosing a sound mode Adjusting the Sound QualityConfiguring advanced sound settings Adjusting the picture size and/or positionSelecting speakers Using the Sound Support FunctionsListening to the TV through Bluetooth devices Creating surround effect through Multiroom speaker Listening to the TV through a Multiroom speakerSetting the current time Setting the Time and Using the TimerUsing the sleep timer Using the timersTurning on the TV using the on timer Turning off the TV using the off timerReducing the energy consumption of the TV Preventing screen burnConnect an HDMI-CEC-compliant device to the TV Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating the TV’s software to the latest version Updating the TV’s SoftwareUpdating through the Internet Updating through the USB deviceUpdating the TV automatically Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code Scanning viruses in real timeRunning the accessibility functions Using Other FunctionsChanging the volume, pitch, and speed of the voice guide Enabling voice guides for the visually impairedSelecting the broadcasting subtitle language Audio DescriptionLearning about the remote control for the visually impaired Adjusting the menu transparencyWhite text on black background high contrast Enlarging font for the visually impairedChanging the menu language Configuring advanced system settingsSetting up a password Checking Notifications Enabling/Disabling the front indicatorsProgram Rating Lock Locking/Unlocking the TV Control Button or Control StickUsing the TV as a display model for retail stores Restoring the TV to the factory settingsEnabling game mode Settings Broadcasting Expert Settings Running Data Service AutomaticallyHbbTV Pressing the TTX/MIX button in a toggling mannerConnecting the CI or CI+ Card via Common Interface slot Using a TV Viewing Card CI or CI+ CardUsing the CI or CI+ Card Teletext FeatureContact your service provider Displayed, indicating the channel list is updatedPage Page Settings Support Remote Management Try Now What Does Remote Service Do?Getting Support Getting support through Remote ManagementFinding the contact information for service There Is a Problem with the PictureRequesting service Testing the pictureSettings System Eco Solution Energy Saving Mode or Eco Sharpness, and Colour settings Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test Try Now My Computer Wont Connect There Is a Problem with the BroadcastNetwork Status Cant Connect to the InternetService Data ServiceAnynet+ HDMI-CEC Isnt Working Schedule Recording/Timeshift Function Isnt WorkingHave Trouble Launching/Using Apps My File Wont Play Want to Reset the TVUnder Self Diagnosis isnt Other IssuesAd appears on the screen Before using the recording and schedule recording functions Before Using the Recording and Timeshift FunctionsSystem Time Clock Two later than the specified timeBefore using the timeshift function Read Before Using Voice Interaction Supported Resolutions for each of UHD Input SignalsResolution 3840 x 2160p, 4096 x 2160p If Hdmi UHD Color is set to OffRequirements for using voice interaction Read Before Using AppsPrecautions for voice interaction Read Before Using the Web Browser ActiveX is not supported Commerce for online purchases is not supportedThose options ProperlyLimitations on use of photo, video, and music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVRead before setting up a wireless Internet connection Installing an anti-theft lockPrecautions for wireless Internet Wireless security protocolsIndicator turning on Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesButtons and Functions Zooms the photo in by up to a factor ZoomFit to screen Fits the photo to the screenButtons and functions available while using sports mode Recording Time Dual PlayStarts instant recording of the current programme Stop Recording, Stop Timeshift / Go to Live TVLicence Open Source License Notice
Related manuals
Manual 2 pages 48.73 Kb Manual 117 pages 38.86 Kb Manual 60 pages 14.39 Kb Manual 2 pages 21.71 Kb Manual 60 pages 18.97 Kb Manual 60 pages 24.96 Kb Manual 2 pages 34.48 Kb Manual 2 pages 56.84 Kb Manual 60 pages 25.48 Kb Manual 60 pages 62.86 Kb Manual 2 pages 30.31 Kb Manual 228 pages 49.83 Kb Manual 117 pages 39.98 Kb Manual 117 pages 47.1 Kb Manual 117 pages 6.72 Kb Manual 117 pages 13.69 Kb Manual 117 pages 44.09 Kb Manual 117 pages 42.78 Kb Manual 72 pages 58.63 Kb Manual 117 pages 21.09 Kb Manual 228 pages 50.31 Kb Manual 68 pages 26.15 Kb Manual 72 pages 20.06 Kb Manual 72 pages 56.65 Kb Manual 72 pages 22.09 Kb Manual 60 pages 2.38 Kb Manual 72 pages 18.74 Kb Manual 60 pages 20.58 Kb Manual 72 pages 31.18 Kb Manual 68 pages 59.21 Kb Manual 228 pages 28.68 Kb Manual 60 pages 58.37 Kb Manual 228 pages 29.83 Kb Manual 60 pages 9.3 Kb Manual 60 pages 29.38 Kb Manual 72 pages 3.23 Kb Manual 72 pages 53.84 Kb Manual 117 pages 34.73 Kb Manual 117 pages 17.49 Kb Manual 117 pages 17.91 Kb Manual 117 pages 60.28 Kb Manual 60 pages 20.86 Kb Manual 68 pages 44.93 Kb Manual 44 pages 838 b Manual 60 pages 6.14 Kb Manual 60 pages 21.36 Kb Manual 60 pages 16.66 Kb Manual 117 pages 16.45 Kb Manual 48 pages 47.31 Kb Manual 60 pages 21.4 Kb Manual 44 pages 60.2 Kb Manual 44 pages 9.83 Kb Manual 60 pages 48.7 Kb Manual 228 pages 19.19 Kb Manual 60 pages 25.96 Kb Manual 2 pages 8.87 Kb Manual 2 pages 48.02 Kb Manual 60 pages 36.52 Kb Manual 60 pages 31.14 Kb Manual 2 pages 53.01 Kb Manual 60 pages 57.92 Kb Manual 2 pages 54.99 Kb Manual 60 pages 31.56 Kb Manual 117 pages 43.85 Kb Manual 117 pages 41.32 Kb Manual 44 pages 41.78 Kb Manual 32 pages 10.24 Kb Manual 16 pages 34.83 Kb Manual 117 pages 20.05 Kb Manual 72 pages 42.43 Kb Manual 117 pages 33.58 Kb Manual 228 pages 11.92 Kb Manual 117 pages 25.38 Kb Manual 228 pages 4.46 Kb Manual 60 pages 28.4 Kb Manual 228 pages 38.36 Kb Manual 228 pages 49.4 Kb Manual 228 pages 60.62 Kb Manual 52 pages 34.99 Kb Manual 44 pages 59.57 Kb Manual 60 pages 56.12 Kb Manual 228 pages 44.99 Kb Manual 44 pages 43.05 Kb Manual 60 pages 20.17 Kb Manual 52 pages 27.71 Kb Manual 52 pages 55.99 Kb Manual 60 pages 42.96 Kb Manual 60 pages 5.77 Kb Manual 2 pages 11.52 Kb Manual 60 pages 58.86 Kb Manual 44 pages 52.24 Kb Manual 52 pages 58.09 Kb Manual 228 pages 16.18 Kb Manual 60 pages 25.6 Kb Manual 60 pages 14.09 Kb Manual 60 pages 28.58 Kb Manual 1 pages 51.19 Kb Manual 60 pages 54.16 Kb Manual 16 pages 46.35 Kb Manual 32 pages 23.22 Kb Manual 32 pages 14.34 Kb Manual 16 pages 12.01 Kb Manual 32 pages 43.72 Kb Manual 16 pages 3.54 Kb Manual 2 pages 24.99 Kb Manual 60 pages 39.86 Kb Manual 60 pages 13.14 Kb Manual 48 pages 39.62 Kb Manual 44 pages 62.93 Kb Manual 228 pages 59.73 Kb Manual 60 pages 36.56 Kb Manual 52 pages 11.46 Kb Manual 44 pages 60.35 Kb Manual 44 pages 48.86 Kb Manual 44 pages 38.28 Kb Manual 60 pages 19.26 Kb Manual 32 pages 27.85 Kb Manual 16 pages 33.92 Kb Manual 72 pages 3.21 Kb Manual 52 pages 39.47 Kb Manual 60 pages 39.81 Kb Manual 60 pages 57.67 Kb Manual 52 pages 13.48 Kb Manual 44 pages 53.28 Kb Manual 72 pages 7.59 Kb Manual 32 pages 38.97 Kb Manual 16 pages 29.7 Kb Manual 72 pages 50.09 Kb Manual 60 pages 5.94 Kb Manual 46 pages 19.72 Kb Manual 52 pages 19.08 Kb Manual 72 pages 39.85 Kb Manual 1 pages 1.93 Kb Manual 60 pages 45.48 Kb Manual 117 pages 17.71 Kb Manual 194 pages 28.11 Kb Manual 194 pages 27.88 Kb Manual 194 pages 55.17 Kb Manual 194 pages 17.98 Kb Manual 32 pages 49.77 Kb Manual 16 pages 31.94 Kb Manual 16 pages 25.94 Kb Manual 32 pages 434 b Manual 60 pages 23.5 Kb Manual 60 pages 40.68 Kb Manual 68 pages 16.76 Kb Manual 44 pages 6.55 Kb

UE60KU6000UXRU, UE43KU6510UXRU, UE55KU6510UXRU, UE65KU6680UXRU, UE49KU6670UXRU specifications

The Samsung UE55KU6075UXXE, UE65KU6075UXXE, UE40KU6075UXXE, UE40KU6095UXXE, and UE50KU6075UXXE televisions are part of Samsung’s popular KU6075 series, which has garnered attention for its impressive features and advanced technologies. These models are designed to deliver an exceptional viewing experience, blending high-quality picture performance with smart functionality.

One of the standout features of these TVs is their Ultra HD (4K) resolution, which offers four times the number of pixels found in Full HD. With 3840 x 2160 resolution, all models in this series provide crystal-clear images, ensuring that even the smallest details are captured with precision. This is complemented by Samsung's HDR (High Dynamic Range) technology, which enhances color depth and contrast levels, resulting in a more dynamic and lifelike viewing experience. HDR allows for a wider range of brightness, ensuring that darker scenes are rich in detail while bright scenes are vibrant.

The design of the KU6075 series is another highlight. With a sleek and modern aesthetic, these televisions are framed with ultra-slim bezels, which maximize screen real estate and create a more immersive viewing experience, perfect for integrating into any living space.

Additionally, all models come equipped with Samsung’s Smart TV platform, which allows users to easily access a multitude of apps and streaming services such as Netflix, YouTube, and more. The intuitive Smart Hub interface lets viewers effortlessly navigate between live TV, on-demand services, and their personal media library. Voice control capabilities are also supported, providing a convenient hands-free experience.

These televisions are powered by Samsung’s advanced picture quality technologies, including PurColor and UHD Dimming. PurColor enhances the color palette, making it broader and more expressive, while UHD Dimming independently adjusts the brightness and darkness across highlighted elements of the screen, improving overall image quality.

In terms of connectivity, the KU6075 models offer multiple HDMI and USB ports, ensuring easy connection to various devices, including gaming consoles, sound systems, and external storage for media playback.

In conclusion, the Samsung UE55KU6075UXXE, UE65KU6075UXXE, UE40KU6075UXXE, UE40KU6095UXXE, and UE50KU6075UXXE models combine stunning 4K resolution, HDR capabilities, smart functionalities, and elegant design to provide an outstanding viewing experience for users looking to elevate their home entertainment setup.