Samsung Troubleshooting Internet Connectivity Issues on Smart TVs

I Can't Connect to the Internet

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

The problem	Try this!
The TV cannot connect to your	Make sure the TV has a network connection (	Settings Network
network or apps (for Internet	Network Status).
compatible models only).	Contact your Internet service provider.
	Position your wireless router, modem router, or access point in a central
	location. Avoid putting it in a corner.
	Use a wireless repeater to get an instant boost in your wireless signal
	strength.
The wireless network signal is	Place the repeater halfway between your wireless router and your TV.
	The most common wireless technology, 802.11g (wireless-G), operates at a
too weak.
	frequency of 2.4 GHz. This frequency is widely used by many cordless phones,
	microwave ovens, baby monitors, garage doors, and other wireless devices.
	Reduce interference by not using or turning off wireless devices that use the

2.4GHz frequency. Instead, use devices that communicate via the 5.0 GHz frequency.

The wireless network	Confirm your wireless modem/router is on and connected to the Internet.
connection failed.
	Check the network connection status (	Settings Network Network
The software update over the	Status).
Internet has failed.	If the TV is not connected to a network, connect to a network.
	The upgrade stops if you already have the latest software version.