Samsung UE60J6100AWXXN, UE55J6100AWXZF manual Issues Solutions and Explanations, External devices

Issues	Solutions and Explanations
	•• Check cable connections (remove and reconnect all cables connected to the TV and
	external devices).
	•• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to
	match the connections to the TV input. For example, if an external device’s output is
There is no picture/video.	HDMI, it should be connected to an HDMI input on the TV.
	•• Make sure your connected devices are powered on.

•• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

•• Reboot the connected device by reconnecting the device’s power cable.

Aerial (Air/Cable) Connection

•• Make sure the Aerial cable is connected securely.

The TV is not receiving all	•• Please try Setup (Initial setup) to add available channels to the channel list. Go to
	MENU - System - Setup (Initial setup) and wait for all available channels to be
channels.
	stored.
	•• Verify the Aerial is positioned correctly.
The picture is distorted:	•• Compression of video contents may cause picture distortion, especially on fast
	moving pictures such as sports and action movies.
macro block error small
block, dots, pixelization	•• A low signal can cause picture distortion. This is not a TV issue.
Others
	•• HD channels will have black bars on either side of the screen when displaying up
	scaled SD (4:3) contents.
The picture will not display	•• Black bars on the top and bottom will appear during movies that have aspect ratios
in full screen.
	different from your TV.
	•• Adjust the picture size options on your external device or TV to full screen.
	•• Replace the remote control batteries with the poles (+/–) in the right direction.
The remote control does	•• Clean the sensor’s transmission window on the remote.
not work.
	•• Try pointing the remote directly at the TV from 1.5~1.8 m away.
The cable/set top box
remote control doesn’t turn	•• Programme the Cable/Set top box remote control to operate the TV. Refer to the
the TV on or off, or adjust	Cable/Set top box user manual for the SAMSUNG TV code.
the volume.
A “Mode Not Supported”	•• Check the supported resolution of the TV, and adjust the external device’s output
message appears.	resolution accordingly.
There is a plastic smell	•• This smell is normal and will dissipate over time.
from the TV.
The TV Signal Information	•• This function is only available with digital channels from an Aerial / RF / Coax
is unavailable in the Self	connection.
Diagnosis Test menu.
TV is tilted to the right or	•• Remove the stand base from the TV and reassemble it.
left side.

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