Samsung LH55PMFPBGC/EN Installation issue PC mode, Screen issue,  Not Optimum Mode is displayed

Page 77

Chapter 6. Troubleshooting

Checkpoints

77

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connection is secure.

 

 

Blank spaces are found on all four sides of the screen

The blank spaces found on the screen have nothing to do with the product.

when an HDMI or HDMI-DVI cable is connected to the

 

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in

product and PC.

the HDMI or DVI settings for the graphics card.

 

 

 

 

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver

 

to the latest version.

 

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen

 

settings.)

 

 

PC is shown in Source when a PC is not connected.

PC is always shown in Source irrespective of whether or not a PC is connected.

 

 

Screen issue

The power LED is off. The screen will not switch on.

Check the cable connection between the product and PC, and ensure the connection is secure.

 

 

No Cable Connected is displayed on the screen.

Check that the product is connected correctly with a cable.

 

 

 

Check that the device connected to the product is powered on.

 

 

Not Optimum Mode is displayed.

This message is displayed when a signal from the graphics card exceeds the product’s maximum resolution and

 

frequency.

 

 

 

Refer to Standard signal mode table and set the maximum resolution and frequency according to the product

 

specifications.

 

 

The images on the screen look distorted.

Check the cable connection to the product.

 

 

The screen is not clear. The screen is blurry.

Adjust Coarse and Fine.

 

 

 

Remove any accessories (video extension cable, etc) and try again.

 

 

 

Set the resolution and frequency to the recommended level.

 

 

Image 77
Contents Page Table of contents Troubleshooting Copyright SymbolsAbout this manual Electricity and safety SafetySafety precautions Children may suffocate InstallationChildren may become injured or seriously harmed OperationProduct may fall and become damaged or cause an injury StoragePrecautions when handling the panel CleaningWhat’s Included Device setupInstallation Panel key PartsRemote sensor and spacer logo optional Remote sensorSpacer logo optional Reverse sideTo lock an anti-theft locking device Anti-theft lockPort Description PM32F/PM43F PM49F/PM55F models Only RJ45PIM slot Plug In Module Sold separatelyVOL Remote controlC D To place batteries in the remote controlInstallation on a perpendicularwall Guided installationInstallation on an indented wall VentilationPreparing before installing wall mount Wall mount installationInstalling the wall mount Wall mount kit specifications VesaVesa screw hole specs a * B Standard screw Model name  PM32F  PM43F / PH43FInches mm 400.0 mm * 400.0 mmCheckpoints External connectionCable Connection  RS232C CableCross LAN cable PC to PC LAN CableDirect LAN cable PC to HUB Controlling Set control command Viewing control state Get control commandControl Codes ConnectionPower control CommandInput source control Volume controlSetting the input source Set Input Source Screen mode controlViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizePIP On/Off control Screen size controlViewing the screen size Get Screen Size Status Viewing PIP on/off state Get the PIP ON/OFF StatusVideo Wall Mode Control Auto adjustment control PC and BNC onlySetting the video wall Set Video Wall Mode Safety LockViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall User Control Video Wall OnSet Number Data 0x01 0x02 0x63 100 0x64 10x10 Video Wall Model 1 ~PC connection Connection using a DVI cable Digital typeConnection using a D-SUB cable Analog type  System → General → set Hdmi Hot Plug to Off Connection using an HDMI-DVI cable Sound → set Hdmi Sound to Pcdvi Precautions for using DP Connection using an Hdmi cableConnection using an DP cable ‒‒ Sound → set Hdmi Sound to Avhdmi AV connectionAudio system connection Connection using an Hdmi cable up to 1080pSource selection LAN connectionSource EditPC software Multiple Display Control Installation/uninstallationUninstallation Using the ethernet cable Using the RS-232C cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Home screen Viewing contentPlayer Home → Player →File formats compatible with Player When content is runningControl buttons on the remote Available menuRestrictions Template files and LFD.lfd filesContents Video Power PointAudio ImageSupported in Network Channel and Local Channel Template filesSchedule URL Launcher SettingURL Launcher Clone ProductDevice ID ID SettingsDevice ID Auto Set PC Connection CableVideo Wall Video WallNetwork Status On Timer Picture ModeOn/Off Timer Ticker Off TimerHome → Ticker →  Off / OnApproving a connected device from the server Select Edit  Setup Select Time Zone Setting the current time2nd 3rd Picture Mode Screen adjustmentMenu PictureWhen this setting is on, only UHD products are supported Film Mode Analog Clean ViewAuto Adjustment Hdmi Black LevelPicture Off Image ResetReset Picture 2nd 3rd Description OnScreen display adjustmentOnScreen Display Immediate display TimerIf Sound Output is set to External, Auto Volume is disabled Sound adjustmentSound Audio receiver. If this occurs, set the product to ExternalBroadcasting Broadcasting adjustmentNetwork NetworkNetwork Connecting to a Wired Network Network Settings WiredManual Network Settings Wired Automatic Network Settings WiredHow to set up automatically How to set up manuallyAutomatic Network Setup Wireless Network Setting WirelessConnecting to a Wireless Network Select Add Network Manual Network Setup WirelessHow to set up using Wpspbc System SystemAuto Source Switching Power On DelayPrimary Source Recovery Power Control Auto Power OnMessage to On Security Safety Lock Temperature ControlInput Device Manager Play viaRemote Management Touch Control LockGeneral Smart Security Anynet+ HDMI-CECReset System Game ModeExperience by selecting game mode Anynet+ HDMI-CEC Troubleshooting forAnynet+Anynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportScreen Resolution TroubleshootingBefore you contact us Diagnosis Not Optimum Mode is displayed Installation issue PC modeScreen issue Adjust Brightness and Contrast Go to Sound and change Sound Output to Internal Sound issueOther issue Remote control issueSource device issue Defined resolution is not supported. appears Question Answer How can I change the frequency? Frequently asked questionsGeneral SpecificationsAppendix Plug-and-Play MAC, 832 x Standard signal mode tableMAC, 640 x VESA, 800 x VESA, 640 xVESA, 1024 x VESA, 1152 xOthers Product damage caused by customer’s faultNot a product defect Optimum picture quality and afterimage burn-in prevention What is afterimage burn-in?Optimum picture quality Prevention of afterimage burn-inOZ348 2030 UA102 2110 Preventing afterimage burn-inOpen Source Licence Notice License
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LH32PMFPBGC/EN, LH43PHFPMGC/EN, LH55PMFPBGC/EN, LH55PHFPBGC/EN, LH49PMFPBGC/EN specifications

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