Samsung LH32PMFPBGC/EN manual Sound issue, Go to Sound and change Sound Output to Internal

Page 79

Chapter 6. Troubleshooting

79

The display looks unstable and then freezes.

The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not

 

stable. To resolve the issue, change the PC resolution to the recommended resolution.

 

 

The screen cannot be displayed in full screen.

A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.

 

 

 

A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen.

 

 

 

Change the screen size setting to full screen on the product or source device.

 

 

Sound issue

There is no sound.

Check the connection of the audio cable or adjust the volume.

 

 

 

Check the volume.

 

 

The volume is too low.

Adjust the volume.

 

 

 

If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or

 

software programme.

 

 

Video is available but there is no sound.

If an HDMI cable is connected, check the audio output settings on the PC.

 

 

 

Go to Sound and change Sound Output to Internal.

 

 

 

If a source device is used

 

• Make sure the audio cable is properly connected to the audio input port on the product.

 

• Check the audio output settings for the source device.

 

(For example, if an HDMI cable is connected to the monitor, the audio setting for the cable box may need to be

 

changed to HDMI.)

 

 

 

If a DVI-HDMI cable is used, a separate audio cable is required.

 

 

 

If the product has a headphone port, make sure nothing is connected to it.

 

 

 

Reconnect the power cable to the device and then reboot the device.

 

 

There is static coming from the speakers.

Check the cable connection. Make sure a video cable is not connected to an audio input port.

 

 

 

Check the signal strength after connecting a cable.

 

 

 

Low signal level can cause corrupted sound.

 

 

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Contents Page Table of contents Troubleshooting About this manual SymbolsCopyright Safety precautions SafetyElectricity and safety Children may suffocate InstallationChildren may become injured or seriously harmed OperationProduct may fall and become damaged or cause an injury StoragePrecautions when handling the panel CleaningInstallation Device setupWhat’s Included Remote sensor PartsPanel key Remote sensor and spacer logo optionalSpacer logo optional Reverse sidePM32F/PM43F PM49F/PM55F models Only RJ45 Anti-theft lockTo lock an anti-theft locking device Port DescriptionPIM slot Plug In Module Sold separatelyVOL Remote controlC D To place batteries in the remote controlVentilation Guided installationInstallation on a perpendicularwall Installation on an indented wallWall mount kit specifications Vesa Wall mount installationPreparing before installing wall mount Installing the wall mount400.0 mm * 400.0 mm Model name  PM32F  PM43F / PH43FVesa screw hole specs a * B Standard screw Inches mm RS232C Cable External connectionCheckpoints Cable ConnectionDirect LAN cable PC to HUB LAN CableCross LAN cable PC to PC Connection Viewing control state Get control commandControlling Set control command Control CodesPower control CommandInput source control Volume controlSetting the picture size Set Picture Size Screen mode controlSetting the input source Set Input Source Viewing screen status Get Screen Mode StatusViewing PIP on/off state Get the PIP ON/OFF Status Screen size controlPIP On/Off control Viewing the screen size Get Screen Size StatusVideo Wall Mode Control Auto adjustment control PC and BNC onlyFull Natural Safety LockSetting the video wall Set Video Wall Mode Viewing the safety lock state Get Safety Lock StatusVideo Wall User Control Video Wall OnSet Number Data 0x01 0x02 0x63 100 0x64 10x10 Video Wall Model 1 ~Connection using a D-SUB cable Analog type Connection using a DVI cable Digital typePC connection  Sound → set Hdmi Sound to Pcdvi Connection using an HDMI-DVI cable System → General → set Hdmi Hot Plug to Off Connection using an DP cable Connection using an Hdmi cablePrecautions for using DP ‒‒ Sound → set Hdmi Sound to Avhdmi AV connectionAudio system connection Connection using an Hdmi cable up to 1080pEdit LAN connectionSource selection SourceUninstallation Installation/uninstallationPC software Multiple Display Control Connection Using the RS-232C cableUsing the ethernet cable Connection using a direct LAN cableConnection using a cross LAN cable Home → Player → Viewing contentHome screen PlayerAvailable menu When content is runningFile formats compatible with Player Control buttons on the remoteRestrictions Template files and LFD.lfd filesContents Image Power PointVideo AudioSupported in Network Channel and Local Channel Template filesClone Product URL Launcher SettingSchedule URL LauncherPC Connection Cable ID SettingsDevice ID Device ID Auto SetNetwork Status Video WallVideo Wall On/Off Timer Picture ModeOn Timer  Off / On Off TimerTicker Home → Ticker →Approving a connected device from the server Select Edit  Setup Select Time Zone Setting the current timePicture Screen adjustment2nd 3rd Picture Mode MenuWhen this setting is on, only UHD products are supported Hdmi Black Level Analog Clean ViewFilm Mode Auto AdjustmentReset Picture Image ResetPicture Off OnScreen Display OnScreen display adjustment2nd 3rd Description Immediate display TimerAudio receiver. If this occurs, set the product to External Sound adjustmentIf Sound Output is set to External, Auto Volume is disabled SoundBroadcasting Broadcasting adjustmentNetwork NetworkNetwork Connecting to a Wired Network Network Settings WiredHow to set up manually Automatic Network Settings WiredManual Network Settings Wired How to set up automaticallyConnecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless How to set up using Wpspbc Manual Network Setup WirelessSelect Add Network System SystemPower Control Auto Power On Power On DelayAuto Source Switching Primary Source RecoveryMessage to On Play via Temperature ControlSecurity Safety Lock Input Device ManagerAnynet+ HDMI-CEC Touch Control LockRemote Management General Smart SecurityExperience by selecting game mode Game ModeReset System System menu Troubleshooting forAnynet+Anynet+ HDMI-CEC Anynet+ HDMI-CECProblem Possible Solution Anynet+ device Support SupportDiagnosis TroubleshootingScreen Resolution Before you contact usScreen issue Installation issue PC mode Not Optimum Mode is displayed Adjust Brightness and Contrast Go to Sound and change Sound Output to Internal Sound issueSource device issue Remote control issueOther issue Defined resolution is not supported. appears Question Answer How can I change the frequency? Frequently asked questionsAppendix SpecificationsGeneral Plug-and-Play MAC, 640 x Standard signal mode tableMAC, 832 x VESA, 1152 x VESA, 640 xVESA, 800 x VESA, 1024 xNot a product defect Product damage caused by customer’s faultOthers Prevention of afterimage burn-in What is afterimage burn-in?Optimum picture quality and afterimage burn-in prevention Optimum picture qualityOZ348 2030 UA102 2110 Preventing afterimage burn-inOpen Source Licence Notice License
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LH32PMFPBGC/EN, LH43PHFPMGC/EN, LH55PMFPBGC/EN, LH55PHFPBGC/EN, LH49PMFPBGC/EN specifications

Samsung's line of professional display solutions, particularly the LH49PHFPBGC/UE, LH43PMFPBGC/EN, LH49PHFPBGC/NG, LH43PMFPBGC/EN, and LH49PMFPBGC/EN models, exemplifies the company's commitment to innovation and quality in digital signage technology. These models are designed to meet the diverse needs of businesses and organizations, providing exceptional visual performance, durability, and versatility.

A standout feature of these displays is their remarkable picture quality, characterized by vibrant colors and sharp images that enhance the viewer's experience. This is achieved through Samsung's advanced LED technology, which ensures high brightness and contrast ratios. Additionally, the displays support 4K resolution, delivering stunning detail that is essential for capturing audience attention in retail environments, corporate settings, or public spaces.

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