Samsung LH49PMFPBGC/EN, LH55PHFPMGC/EN Remote control issue, Source device issue, Other issue

Page 80

Chapter 6. Troubleshooting

80

There is audible sound when the volume is muted.

When Sound Output is set to External, the volume button and mute function are disabled.

 

Adjust the volume for the external speakers.

 

 

 

Audio settings for main speakers are separate from the internal speakers on the product.

 

Changing or muting the volume on the product does not affect an external amplifier(decoder).

 

 

Sound from the monitor does not change after Sound

Audio settings for main speakers are separate from the internal speakers on the product.

Mode is changed.

Audio settings on a source device do not affect the internal speaker settings on the product.

 

 

There is an echo sound coming from the speakers.

Different decoding speeds between the product speakers and external speakers can cause an echo.

 

In this case, set Sound Output to External.

 

 

Remote control issue

The remote control does not work.

Make sure that the batteries are correctly in place (+/-).

Check if the batteries are flat.

Check for power failure.

Make sure that the power cord is connected.

Check for any special lighting or neon signs switched on in the vicinity.

Source device issue

A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced.

Other issue

The product smells like plastic.

The plastic smell is normal and disappears over time.

 

 

The monitor appears tilted.

Remove and then attach the stand again to the product.

 

 

Audio orvideo cuts out intermittently.

Check the cable connection and connect it again if required.

 

 

 

Using a very hard or thick cable may corrupt audio and video files.

 

Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is

 

recommended to use right-angle cables.

 

 

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Contents Page Table of contents Troubleshooting Copyright SymbolsAbout this manual Electricity and safety SafetySafety precautions Installation Children may suffocateOperation Children may become injured or seriously harmedStorage Product may fall and become damaged or cause an injuryCleaning Precautions when handling the panelWhat’s Included Device setupInstallation Parts Panel keyRemote sensor and spacer logo optional Remote sensorReverse side Spacer logo optionalAnti-theft lock To lock an anti-theft locking devicePort Description PM32F/PM43F PM49F/PM55F models Only RJ45Plug In Module Sold separately PIM slotRemote control VOLTo place batteries in the remote control C DGuided installation Installation on a perpendicularwallInstallation on an indented wall VentilationWall mount installation Preparing before installing wall mountInstalling the wall mount Wall mount kit specifications VesaModel name  PM32F  PM43F / PH43F Vesa screw hole specs a * B Standard screwInches mm 400.0 mm * 400.0 mmExternal connection CheckpointsCable Connection  RS232C CableCross LAN cable PC to PC LAN CableDirect LAN cable PC to HUB Viewing control state Get control command Controlling Set control commandControl Codes ConnectionCommand Power controlVolume control Input source controlScreen mode control Setting the input source Set Input SourceViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizeScreen size control PIP On/Off controlViewing the screen size Get Screen Size Status Viewing PIP on/off state Get the PIP ON/OFF StatusAuto adjustment control PC and BNC only Video Wall Mode ControlSafety Lock Setting the video wall Set Video Wall ModeViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall On Video Wall User Control10x10 Video Wall Model 1 ~ Set Number Data 0x01 0x02 0x63 100 0x64PC connection Connection using a DVI cable Digital typeConnection using a D-SUB cable Analog type  System → General → set Hdmi Hot Plug to Off Connection using an HDMI-DVI cable Sound → set Hdmi Sound to Pcdvi Precautions for using DP Connection using an Hdmi cableConnection using an DP cable AV connection ‒‒ Sound → set Hdmi Sound to AvhdmiConnection using an Hdmi cable up to 1080p Audio system connectionLAN connection Source selectionSource EditPC software Multiple Display Control Installation/uninstallationUninstallation Using the RS-232C cable Using the ethernet cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Viewing content Home screenPlayer Home → Player →When content is running File formats compatible with PlayerControl buttons on the remote Available menuTemplate files and LFD.lfd files RestrictionsContents Power Point VideoAudio ImageTemplate files Supported in Network Channel and Local ChannelURL Launcher Setting ScheduleURL Launcher Clone ProductID Settings Device IDDevice ID Auto Set PC Connection CableVideo Wall Video WallNetwork Status On Timer Picture ModeOn/Off Timer Off Timer TickerHome → Ticker →  Off / OnApproving a connected device from the server Setting the current time Select Edit  Setup Select Time ZoneScreen adjustment 2nd 3rd Picture ModeMenu PictureWhen this setting is on, only UHD products are supported Analog Clean View Film ModeAuto Adjustment Hdmi Black LevelPicture Off Image ResetReset Picture 2nd 3rd Description OnScreen display adjustmentOnScreen Display Timer Immediate displaySound adjustment If Sound Output is set to External, Auto Volume is disabledSound Audio receiver. If this occurs, set the product to ExternalBroadcasting adjustment BroadcastingNetwork NetworkNetwork Network Settings Wired Connecting to a Wired NetworkAutomatic Network Settings Wired Manual Network Settings WiredHow to set up automatically How to set up manuallyAutomatic Network Setup Wireless Network Setting WirelessConnecting to a Wireless Network Select Add Network Manual Network Setup WirelessHow to set up using Wpspbc System SystemPower On Delay Auto Source SwitchingPrimary Source Recovery Power Control Auto Power OnMessage to On Temperature Control Security Safety LockInput Device Manager Play viaTouch Control Lock Remote ManagementGeneral Smart Security Anynet+ HDMI-CECReset System Game ModeExperience by selecting game mode Troubleshooting forAnynet+ Anynet+ HDMI-CECAnynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportTroubleshooting Screen ResolutionBefore you contact us Diagnosis Not Optimum Mode is displayed Installation issue PC modeScreen issue Adjust Brightness and Contrast Sound issue Go to Sound and change Sound Output to InternalOther issue Remote control issueSource device issue Defined resolution is not supported. appears Frequently asked questions Question Answer How can I change the frequency?General SpecificationsAppendix Plug-and-Play MAC, 832 x Standard signal mode tableMAC, 640 x VESA, 640 x VESA, 800 xVESA, 1024 x VESA, 1152 xOthers Product damage caused by customer’s faultNot a product defect What is afterimage burn-in? Optimum picture quality and afterimage burn-in preventionOptimum picture quality Prevention of afterimage burn-inPreventing afterimage burn-in OZ348 2030 UA102 2110License Open Source Licence Notice
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LH32PMFPBGC/EN, LH43PHFPMGC/EN, LH55PMFPBGC/EN, LH55PHFPBGC/EN, LH49PMFPBGC/EN specifications

Samsung's line of professional display solutions, particularly the LH49PHFPBGC/UE, LH43PMFPBGC/EN, LH49PHFPBGC/NG, LH43PMFPBGC/EN, and LH49PMFPBGC/EN models, exemplifies the company's commitment to innovation and quality in digital signage technology. These models are designed to meet the diverse needs of businesses and organizations, providing exceptional visual performance, durability, and versatility.

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