Samsung LH55PHFPMGC/EN, LH49PMFPBGC/EN manual Defined resolution is not supported. appears

Page 81

Chapter 6. Troubleshooting

81

Small particles are found on the edges of the product.

 

The particles are part of the product design. The product is not defective.

 

 

 

 

 

 

 

The PIP menu is not available.

 

The menu is enabled or disabled depending on the Source mode.

 

 

 

 

 

 

When I try to change the PC resolution, a message “The

 

The message “The defined resolution is not supported.” appears if the input source resolution exceeds the

defined resolution is not supported.” appears.

 

maximum resolution of the display.

 

 

 

 

 

To resolve the issue, change the PC resolution to a resolution supported on the display.

 

 

 

 

 

 

 

 

There is no sound from the speakers in HDMI mode when

 

DVI cables do not transmit sound data.

 

 

 

a DVI-HDMI cable is connected.

 

Make sure to connect the audio cable to the correct input jack to enable audio.

 

 

 

 

 

 

HDMI Black Level is not functioning properly on an HDMI

 

This function is available only when a source device, such as a DVD player and STB, is connected to

device with YCbCr output.

 

the product via an HDMI (RGB signal) cable.

 

 

 

 

 

 

 

There is no sound in HDMI mode.

 

Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device

 

 

that only supports an older version of the HDMI standard is connected to the product.

 

 

 

 

If these issues occur, connect an audio cable along with the HDMI cable.

 

 

 

 

 

 

 

 

Some PC graphics cards may not automatically recognize HDMI signals that do not include sound.

 

 

In this case, manually select a sound input.

 

 

 

 

 

 

Sound input

Screen mode

 

 

PC

Auto

PC settings

 

 

 

 

 

 

 

 

DVI PC

Audio In (Stereo ports)

PC settings

 

 

 

 

 

 

 

 

 

 

In power saving mode, when the input source is

 

Go to System Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output

DisplayPort, PC display settings cannot be saved.

 

settings again. Ensure the set is turned on.

 

 

 

 

 

 

 

 

When booting the PC with the input source set to

 

Boot the PC when the set is turned on or when the input source is not DisplayPort.

 

 

DisplayPort, the BIOS and booting screens do not appear.

 

 

 

 

 

 

 

 

 

 

 

Image 81
Contents Page Table of contents Troubleshooting Symbols About this manualCopyright Safety Safety precautionsElectricity and safety Children may suffocate InstallationChildren may become injured or seriously harmed OperationProduct may fall and become damaged or cause an injury StoragePrecautions when handling the panel CleaningDevice setup InstallationWhat’s Included Panel key PartsRemote sensor and spacer logo optional Remote sensorSpacer logo optional Reverse sideTo lock an anti-theft locking device Anti-theft lockPort Description PM32F/PM43F PM49F/PM55F models Only RJ45PIM slot Plug In Module Sold separatelyVOL Remote controlC D To place batteries in the remote controlInstallation on a perpendicularwall Guided installationInstallation on an indented wall VentilationPreparing before installing wall mount Wall mount installationInstalling the wall mount Wall mount kit specifications VesaVesa screw hole specs a * B Standard screw Model name  PM32F  PM43F / PH43FInches mm 400.0 mm * 400.0 mmCheckpoints External connectionCable Connection  RS232C CableLAN Cable Direct LAN cable PC to HUBCross LAN cable PC to PC Controlling Set control command Viewing control state Get control commandControl Codes ConnectionPower control CommandInput source control Volume controlSetting the input source Set Input Source Screen mode controlViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizePIP On/Off control Screen size controlViewing the screen size Get Screen Size Status Viewing PIP on/off state Get the PIP ON/OFF StatusVideo Wall Mode Control Auto adjustment control PC and BNC onlySetting the video wall Set Video Wall Mode Safety LockViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall User Control Video Wall OnSet Number Data 0x01 0x02 0x63 100 0x64 10x10 Video Wall Model 1 ~Connection using a DVI cable Digital type Connection using a D-SUB cable Analog typePC connection Connection using an HDMI-DVI cable  Sound → set Hdmi Sound to Pcdvi System → General → set Hdmi Hot Plug to Off Connection using an Hdmi cable Connection using an DP cablePrecautions for using DP ‒‒ Sound → set Hdmi Sound to Avhdmi AV connectionAudio system connection Connection using an Hdmi cable up to 1080pSource selection LAN connectionSource EditInstallation/uninstallation UninstallationPC software Multiple Display Control Using the ethernet cable Using the RS-232C cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Home screen Viewing contentPlayer Home → Player →File formats compatible with Player When content is runningControl buttons on the remote Available menuRestrictions Template files and LFD.lfd filesContents Video Power PointAudio ImageSupported in Network Channel and Local Channel Template filesSchedule URL Launcher SettingURL Launcher Clone ProductDevice ID ID SettingsDevice ID Auto Set PC Connection CableVideo Wall Network StatusVideo Wall Picture Mode On/Off TimerOn Timer Ticker Off TimerHome → Ticker →  Off / OnApproving a connected device from the server Select Edit  Setup Select Time Zone Setting the current time2nd 3rd Picture Mode Screen adjustmentMenu PictureWhen this setting is on, only UHD products are supported Film Mode Analog Clean ViewAuto Adjustment Hdmi Black LevelImage Reset Reset PicturePicture Off OnScreen display adjustment OnScreen Display2nd 3rd Description Immediate display TimerIf Sound Output is set to External, Auto Volume is disabled Sound adjustmentSound Audio receiver. If this occurs, set the product to ExternalBroadcasting Broadcasting adjustmentNetwork NetworkNetwork Connecting to a Wired Network Network Settings WiredManual Network Settings Wired Automatic Network Settings WiredHow to set up automatically How to set up manuallyNetwork Setting Wireless Connecting to a Wireless NetworkAutomatic Network Setup Wireless Manual Network Setup Wireless How to set up using WpspbcSelect Add Network System SystemAuto Source Switching Power On DelayPrimary Source Recovery Power Control Auto Power OnMessage to On Security Safety Lock Temperature ControlInput Device Manager Play viaRemote Management Touch Control LockGeneral Smart Security Anynet+ HDMI-CECGame Mode Experience by selecting game modeReset System Anynet+ HDMI-CEC Troubleshooting forAnynet+Anynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportScreen Resolution TroubleshootingBefore you contact us DiagnosisInstallation issue PC mode Screen issue Not Optimum Mode is displayed Adjust Brightness and Contrast Go to Sound and change Sound Output to Internal Sound issueRemote control issue Source device issueOther issue Defined resolution is not supported. appears Question Answer How can I change the frequency? Frequently asked questionsSpecifications AppendixGeneral Plug-and-Play Standard signal mode table MAC, 640 xMAC, 832 x VESA, 800 x VESA, 640 xVESA, 1024 x VESA, 1152 xProduct damage caused by customer’s fault Not a product defectOthers Optimum picture quality and afterimage burn-in prevention What is afterimage burn-in?Optimum picture quality Prevention of afterimage burn-inOZ348 2030 UA102 2110 Preventing afterimage burn-inOpen Source Licence Notice License
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LH32PMFPBGC/EN, LH43PHFPMGC/EN, LH55PMFPBGC/EN, LH55PHFPBGC/EN, LH49PMFPBGC/EN specifications

Samsung's line of professional display solutions, particularly the LH49PHFPBGC/UE, LH43PMFPBGC/EN, LH49PHFPBGC/NG, LH43PMFPBGC/EN, and LH49PMFPBGC/EN models, exemplifies the company's commitment to innovation and quality in digital signage technology. These models are designed to meet the diverse needs of businesses and organizations, providing exceptional visual performance, durability, and versatility.

A standout feature of these displays is their remarkable picture quality, characterized by vibrant colors and sharp images that enhance the viewer's experience. This is achieved through Samsung's advanced LED technology, which ensures high brightness and contrast ratios. Additionally, the displays support 4K resolution, delivering stunning detail that is essential for capturing audience attention in retail environments, corporate settings, or public spaces.

The series also incorporates HDR (High Dynamic Range) capabilities, allowing for a broader range of colors and luminance levels. This feature is particularly beneficial for content that requires precision and depth, enabling businesses to showcase their products or services in the best possible light. Furthermore, with a high refresh rate, these displays minimize lag, ensuring smooth transitions and motion, which is critical in dynamic content presentation.

Durability is a crucial aspect of these professional displays. Designed for 24/7 operation, they can withstand the rigors of continuous use without compromising performance. The robust build is complemented by a sleek, modern design that fits seamlessly into various environments, from retail stores to conference rooms.

Connectivity options are extensive, making it easy to integrate these displays into existing systems. With multiple HDMI and USB ports, users can easily connect various devices, enhancing flexibility in content management and delivery. Built-in Wi-Fi capabilities further facilitate wireless content sharing, enabling users to update and control displays remotely.

The intuitive user interface simplifies content management, allowing for quick and efficient scheduling and playback of media. This is particularly advantageous for businesses that require regular updates to their displays.

In summary, the Samsung LH49PHFPBGC/UE, LH43PMFPBGC/EN, LH49PHFPBGC/NG, LH43PMFPBGC/EN, and LH49PMFPBGC/EN models stand out in the digital signage market due to their breathtaking visuals, robust performance, and user-friendly features. These displays are engineered to deliver exceptional results, making them an excellent choice for any business looking to enhance its communication and engagement strategies. Whether it’s for advertising, information dissemination, or immersive experiences, Samsung’s professional displays are a reliable and high-quality solution.