Samsung SHR-5040P/XEG, SHR-5042P/XEG, SHR-5042P/XEF, SHR-5040P/XET manual Troubleshootingsfaq

TROUBLESHOOTINGS(FAQ)

PROBLEM

SOLUTION

Can’t turn ON the power of system	 Check if the computer’s power cables are all connected properly.
	 Check the input voltage.
	 If you can’t find any wrong connection, but you still can’t turn on the
	power, you have to consult service center or technisions.
Power is turned ON, but all you can see is a	 Check if the monitor’s power cables are all connected properly.
blue screen.	 Check if the monitor’s power button is pressed ON.
	 Check if the output data cable of SHR-5040/5042 system is properly
	connected to the monitor.
	 Disconnect the power cable and connect it.
	 If you choose VGA mode for video output, you have to wait about 1
	minute before you can see surveillance screen on your monitor.
Camera numbers are displayed on the	 Check if the output data cable from cameras are properly connected
screen, but can’t see any visual transferred	to SHR-5040/5042 system.
from camera.	 Check if the cameras’ power cables are all connected properly.
	 Check the cable connections between camera and SHR-5040/5042.
	 If video signals are sent to multiple systems, sometimes video splitter
	generates weak video signal, so monitor displays nothing. In this
	case, connect the camera directly to the center system to avoid this
	problem.
	 Turn OFF and ON the SHR-5040/5042 system.
Video images are displayed, but I can’t	 Check if you have set Recording Method at Record Setting. If it is
record these.	set to ‘NONE’, you have to set it correctly.
	 Turn OFF/ON the SHR-5040/5042 system.
Can’t find recorded images.	 Check graphs to see if video images were recorded at the time zone
	you want to find video images.
	 If no video images were recorded at the time zone, check the setup
	screen to find if recording method is properly set.
Can’t hear audio outputs.	 Check if the cameras’ Audio Save Option is set properly.
	 Check if Audio Play Option is selected already at Search Screen.
	 Check if microphone and speaker are properly connected the rear
	side of SHR-5040/5042 system.
	 Check if the connected microphone input is working properly.
	 Check if the connected speaker output is working properly.

62_ appendix