TROUBLESHOOTING
Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
➮Connect the power plug to the outlet.
A function does not work when the button is pressed.
Is there static electricity in the air?
➮Disconnect the power plug and connect it again.
Sound is not produced.
Is the Mute function on?
➮Press the 
(Mute) button to cancel the function. Is the volume set to minimum?
➮Adjust the Volume.
The remote control does not work.
Is the battery drained?
➮Replace with new battery.
Is the distance between the remote control and Soundbar main unit too far?
➮Move the remote control closer to the Soundbar main unit.
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
➮TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
Is your TV firmware the latest version?
➮Update your TV with the latest firmware. Does an error occur when connecting?
➮Contact the Samsung Call Centre.
➮Reset TV SoundConnect and connect again. To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.
LICENCE
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, DTS in combination with the Symbol, and DTS 2.0 Channel are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.
OPEN SOURCE LICENCE NOTICE
To send inquiries and requests regarding open sources, contact Samsung via Email (oss.request@samsung.com).
IMPORTANT NOTE ABOUT SERVICE
•Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
•An administration fee may be charged if either
a.an engineer is called out at your request and there is no defect with the product (i.e. where the user manual has not been read).
b.you bring the unit to a repair centre and there is no defect with the product (i.e. where the user manual has not been read).
•You will be informed of the administration fee amount before a technician visits.
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