Samsung SNR-1162P/XET manual Troubleshooting FAQ

appendix

TROUBLESHOOTING (FAQ)

Symptom

Countermeasures

The system power is not turned on and the LEDs on	- Check if the DVR power cord is properly connected.
the front panel are not lit.	-	Check the voltage of the currently connected power outlet.
	-	If an additional power controller is being used, check the controller
		operation status and the power cable connection.
	-	If the system is not turned on even after completing the above
		procedures, please call after-sales service.
	-	Expected parts to be replaced in after-sales service: power, switch,
		and main board
Video cable is connected but blue screen appears	- Check the corresponding camera number connected to the DVR
instead of the video.		main body and check if the connector is properly connected.
	-	If the video cable is properly connected to the DVR main body,
		exchange the cable with another one connected to another
		camera that works properly and then retry.
		If this exchange works, it means that the video signal may be too
		weak or not exist.
		In this case, call your system provider for after-sales service for the
		camera, cable or video distributor.
		If the exchange does not work, the video cable of the company or
		the C/B (capture board) may be defective. In this case, call
		after-sales service.
DVR surveillance screen is properly displayed but I	- Check if the "Motion / Always /MOT/REC/SEN" message appears
cannot make a recording.		at the top right of the camera window in the DVR surveillance
		screen.
		If the above message does not appear, check if recording
		schedule is set in the settings, and if the recording area is properly
		set.
	-	Check if a data drive exists through the settings.
		(In general, data drive "D" must exist.)
All the LEDs on the front panel of the system work	- If screen does not appear when the power is on, check if the
but no video is displayed.		monitor cable is disconnected.
	- Check if the beep sound is generated when the system is turned
		on. If the beep sound is not generated, the reason for the problem
		may be a VGA card or main board defect. In this case, call
		after-sales service to resolve the problem.
Although the system is turned on, the system	- It may be caused by defective data HDD. If an additional HDD has
repeats restarting, before the Windows logo		been installed, remove the HDD and boot the system.
appears.	- Otherwise, it may be caused by defective contact of the board due
		to dust inside the system.
		If you open the cover and remove the dust from the system board,
		the problem may be resolved.
I lost the password and cannot enter the menu.	- Default password is <4321>.
	- For the procedures to reset the password, please contact
		customer support center and ask for help.
I cannot select a channel with the mouse, in the live	-	Check if Event Popup is selected in the screen layout settings.
screen.		If Event Popup is selected, deselect the option. Then you will be
		able to select a channel.
No date in the calendar is circled and I cannot	-	If no data in the calendar is circled and the recording is displayed
search.		as "0%", it means that no recording has been made until that time
		or the recording has been initialized.
	-	Check if there is a data drive. If there is a data drive, check if its
		attribute is not set to data.

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