Samsung LH32MLEPLSC/NG, LH55MLEPLSC/NG manual Before you contact us, Diagnosis, Screen Resolution

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Chapter 6. Troubleshooting

Troubleshooting

Before you contact us

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

Diagnosis

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1Power off both the PC and product.

2Disconnect all the cables from the product.

3Power on the product.

4If No Signal is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

Screen Resolution

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents LH55MLE / LH32MLE Table of contents Troubleshooting Symbols CopyrightSafety precautions Electricity and safetyInstallation Use can result in a fire or electric shock OperationChildren may become injured or seriously harmed Sparks can cause an explosion or fireProduct may fall and become damaged or cause an injury StorageYour eyesight may deteriorate Eye fatigue will be relievedPrecautions when handling the panel CleaningCleaning the mirror glass Installation What’s IncludedPanel key Control panelControl menu Remote sensor Power offRemote sensor and spacer logo optional Spacer logo optionalPort Description Colour and shape of parts may differ from what is shownReverse side RJ45Proximity sensor Detection rangeNo. Parts Remote Control Sensor Description External sensor kit sold separatelyAnti-theft lock To lock an anti-theft locking deviceRemote control VOLTo place batteries in the remote control C DConnection using an IR Stereo cable sold separately Appearance may differ depending on the productInstallation on an indented wall Guided installationInstallation on a perpendicularwall VentilationPreparing before installing wall mount Dimensions Wall mount installationInstalling the wall mount Wall mount kit specifications Vesa Cable Connection External connectionCheckpoints RS232C CableDirect LAN cable PC to HUB Pin No Standard Colour SignalLAN Cable Cross LAN cable PC to PCControl Codes Viewing control state Get control commandControlling Set control command ConnectionCommand Power controlVolume control Input source controlViewing screen status Get Screen Mode Status Screen mode controlSetting the input source Set Input Source Setting the picture size Set Picture SizePIP On/Off control Screen size of a product can be changed using a PCScreen size control Viewing the screen size Get Screen Size StatusAuto adjustment control PC and BNC only Video Wall Mode ControlViewing the safety lock state Get Safety Lock Status Safety LockSetting the video wall Set Video Wall Mode Full NaturalVideo Wall On Video Wall User Control10x10 Video Wall Model 1 ~ Connection using a DVI cable Digital typePC connection WallSNo Product Number code assigned to the productConnection using an DP cable Connection using an HDMI-DVI cableConnection using an Hdmi cable Sound → set Hdmi Sound to PcdviAV connection Precautions for using DPMake sure to use a DP cable that is Vesa compliant Connection using an Hdmi cable up to 1080p Audio system connection LAN connectionSource selection SourceEdit Name InformationInstallation/uninstallation UninstallationConnection using a direct LAN cable Using the RS-232C cableUsing the ethernet cable ConnectionPlayer Connection using a cross LAN cableHome screen Home → Player →Approving a connected device from the server Approving the Lite serverSetting the current time Approving the Premium server Setting the current time Network Channel My Templates Available features in the PlayerLocal Channel Setting the Player Changing the settings for the content that is running When content is runningViewing the details of the content that is running File formats compatible with PlayerNetwork Schedule Multiframe Template files and LFD.lfd filesContents Video Supported in Network Channel and Local Channel Creation/editing/playback are only available in TemplateCompatible document file formats ‒ Extension .lfd File formats compatible with Video Wall RestrictionsConfiguring channel schedules Available features in the ScheduleSchedule Home → Template → Available features in the TemplateTemplate Market OrientationEdit Text Configuring the background image/background musicEntering text Font optionsPreview Configure Template Name and StorageClone Product Home → Clone Product →ID Settings Video WallNetwork Status Picture ModeVideo Wall Off Timer On/Off TimerOn Timer Home → On/Off Timer →Ticker More settingsHoliday Management URL Launcher Home → URL Launcher →Picture Screen adjustment2nd 3rd Picture Mode Calibration / BD WiseEnabled when Colour Tone is set to Off Colour TemperatureSome external devices may not support this function Available in Hdmi 2nd 3rd Description Reset PicturePicture Off OnScreen Display TimerOnScreen display Immediate DisplayMDC Message No Signal MessageReset OnScreen Download Status MessageSound Sound adjustmentSpeaker Settings Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Settings Wired Connecting to a Wired NetworkHow to set up automatically Automatic Network Settings WiredManual Network Settings Wired How to set up manuallyConnecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless Manual Network Setup Wireless How to set up using WpspbcSystem SystemClock Set DSTMessage to On Mouse Settings Temperature ControlDevice Manager Keyboard Settings Pointer SettingsButton Lock Game ModeReset System USB Auto Play LockAnynet+ Menu Anynet+ HDMI-CECAnynet+ HDMI-CEC Depending on the device, this menu may not be availableAuto Turn Off Troubleshooting forAnynet+Switching between Anynet+ devices Search for DevicesUse the remote control after the product has You cannot use the remote control when you areConfiguring Anynet+ or switching to a view mode Completed Anynet+ configuration or has finishedSupport Button on the remote controlSupport Compatible devices with media play Before you playFile system and formats Connecting a USB device Using a USB devicePlaying multimedia content Removing a USB deviceWhen connected to a home network Dlna Multimedia content list Menus available PhotoVideo Music Shuffle Subtitle Supported image resolutions Subtitles and supported file formats Supported music file formatsSupported video formats File extension Type Codec Comments FlacWmv MkvAsf Mp4Before you contact us Screen ResolutionDiagnosis Screen issue Installation issue PC modeNot Optimum Mode is displayed Adjust Brightness and Contrast Sound issue Go to Sound and change Speaker Settings to InternalOther issue Remote control issueSource device issue This case, set Speaker Settings to ExternalPIP menu is not available Defined resolution is not supported. appearsThere is no sound in Hdmi mode DVI-HDMI cable is connected100 Frequently asked questions 101102 SpecificationsGeneral 103 Dispose unwanted electronics through an approved recyclerPower consumption PowerSaverPreset timing modes 104105 106 Not a product defect Product damage caused by customer’s fault107 OthersOptimum picture quality and afterimage burn-in prevention What is afterimage burn-in?108 Optimum picture quality109 Preventing afterimage burn-inLicense 110Open Source Licence Notice

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