Samsung WD10J6410AX/SV manual Troubleshooting

Problem		Action
	• Fully open both taps.
	• Make sure the temperature selection is correct.
	• Make sure the hoses are connected to the correct taps. Flush
		water lines.
	• Make sure the water heater is set to supply a minimum
		120 °F (49 °C) hot water at the tap. Also, check the water
		heater capacity and recovery rate.
	• Disconnect the hoses and clean the mesh filter. The mesh filter
Fills with the wrong		may be clogged.
water temperature.	•	While the washing machine fills, the water temperature may
		change as the automatic temperature control feature checks
		incoming water temperature. This is normal.
	•	While the washing machine fills, you may notice just hot and/
		or just cold water going through the dispenser when cold or
		warm temperatures are selected.
		This is a normal function of the automatic temperature
		control feature as the washing machine determines the water
		temperature.
	• Use the High or Extra High spin speed.
Load is wet at the end	•	Use high efficiency (HE) detergent to reduce oversudsing.
	•	Load is too small. Small loads (one or two items) may become
of a cycle.
		unbalanced and not spin completely.
	• Make sure the drain hose is not kinked or clogged.
	• Make sure the door is properly closed.
	• Make sure all hose connections are tight.
Leaks water.	• Make sure the end of the drain hose is correctly inserted and
		secured to the drain system.
	•	Avoid overloading.
	•	Use high efficiency (HE) detergent to prevent oversudsing.
	• Excessive suds collect in recesses and can cause foul odours.
Has odours.	• Run cleansing cycles to sanitize periodically.
	•	Clean the door seal (diaphragm).
	• Dry the washing machine interior after a cycle has finished.
No bubbles are seen	•	Overloading may screen bubbles.
(Bubbleshot models
	•	Severely contaminated laundry may not generate bubbles.
only).
		English	51

Troubleshooting

WD10J6410AX_DC68-03591V_EN.indd 51

2015/5/13 15:48:26