Samsung WD10J6410AX/SV manual Information codes

Information codes

If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.

Problem		Action
	Water is not supplied.
	• Make sure the water taps are open.
	• Make sure the water hoses are not clogged.
	• Make sure the water taps are not frozen.
	• Make sure the washing machine is operating with sufficient
		water pressure.
4C	• Make sure that the cold water tap and the hot water tap are
		properly connected.
	• Clean the mesh filter as it may be clogged.
		NOTE
		When the washer displays the “4C” code, the washer do
		draining for 3 minutes. During this time, the Power button is
		inoperative.
	•	Make sure the cold water supply hose is firmly connected to
4C2		the cold water tap.
		If it is connected to the hot water tap, the laundry may be
		deformed with some cycles.
	Water is not draining.
	• Make sure the drain hose is not frozen or clogged.
	• Make sure the drain hose is positioned correctly, depending
5C		on the connection type.
	•	Clean the debris filter as it may be clogged.
	• Make sure the drain hose is straightened all the way to the
		drain system.
	• If the information code remains, contact a customer service
		centre.
	Operating the washer with the door open.
DC	•	Make sure the door is properly closed.
	• Make sure laundry is not caught in the door.
	Water is overflowed.
OC	•	Restart after spinning.
	•	If the information code remains on the display, contact a local
		Samsung service centre.

Troubleshooting

English  53

WD10J6410AX_DC68-03591V_EN.indd 53

2015/5/13 15:48:27