Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
Issue | Possible Cause | Solution |
My air conditioner is | Unit is not receiving | Make sure the unit is |
not functioning at all | power | plugged in |
| LCDI power cord is | Press the Reset button |
| tripped | on the LCDI cord |
| Insufficient power | Move the unit to |
|
| another outlet. Check |
|
| your circuit breaker. |
|
| (Refer to the rating |
|
| label on the back of |
|
| the unit to determine |
|
| the Amperage draw) |
| Water reservoir is full | Drain the unit and |
|
| restart |
| Control panel is | If no indicator lights |
| disconnected | turn on, contact |
|
| customer service |
My remote control | Batteries not installed | Install new batteries |
does not work and the | Bad batteries | Replace the batteries |
indicator symbols on | Batteries installed | Reinstall the batteries |
the remote do not | incorrectly | correctly |
appear | A defective remote | Contact customer |
| control | service |
My air conditioner is | The unit is not level. | Make sure the unit is |
making a loud noise |
| on a level surface |
| A foreign object has | Remove the object |
| jammed the fan. | from the fan |
| The floor below the | Move the unit to a |
| unit is uneven | level surface |
My air conditioner is | Unit may have been | Shut off the unit. Let |
making a continuous | shipped on its side | the unit sit on a level |
metallic knocking or |
| surface for at least 24 |
pinging sound |
| hours and restart. |
| Damaged compressor | Contact customer |
|
| service |
My air conditioner is | Drain plug is removed | Attach the drain plug |
leaking | Cracked base pan | Contact customer |
|
| service |
My air conditioner runs | The air conditioner | Contact an electrician |
for a little while and | may be plugged into | if the unit works in a |
then it trips the power | an outlet that can not | different room or circuit |
cord or the circuit | supply the correct |
|
breaker | amount of current |
|
The front control panel | Your water reservoir is | Drain your unit. |
lights blink red | full. |
|
17