Desa CLD3018NT, CLD3018PT, SGS3124N Troubleshooting, Observed Problem Possible Cause Remedy

Page 21

TROUBLESHOOTING

Note: For additional help, visit DESA Heating Products’ technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater.

TROUBLESHOOTING

21

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

spark at ODS/pilot

 

tor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor to base

 

 

 

 

panel of log set. Nut is located behind

 

 

 

 

base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned wrong

7.

Replace pilot assembly

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

spark at ODS/pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Control knob not in PILOT position

2.

Turn control knob to PILOT position

 

3.

Control knob not pressed in while in

3.

Press in control knob while in PILOT

 

 

PILOT position

 

position

 

4.

Air in gas lines when installed

4.

Continue holding down control knob. Re-

 

 

 

 

peat igniting operation until air is removed

 

5.

Depleted gas supply (propane/LP only)

5.

Contact local propane/LP gas company

 

6.

ODS/pilot is clogged

6.

Clean ODS/pilot (see Cleaning and

 

 

 

 

Maintenance, page 19) or replace ODS/

 

 

 

 

pilot assembly

 

7.

Gas regulator setting is not correct

7.

Replace gas regulator

 

 

 

 

 

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

1.

Press in control knob fully

control knob is released

2.

Control knob not pressed in long enough

2.

After ODS/pilot lights, keep control

 

 

 

 

knob pressed in 30 seconds

 

3.

Equipment shutoff valve not fully open

3.

Fully open equipment shutoff valve

 

4.

Pilot flame not touching thermocouple,

4.

A) Contact local natural or propane/LP

 

 

which allows thermocouple to cool,

 

gas company

 

 

causing pilot flame to go out. This prob-

 

B) Clean ODS/pilot (see Cleaning and

 

 

lem could be caused by one or both of

 

Maintenance, page 19) or replace ODS/

 

 

the following:

 

pilot assembly

 

 

A) Low gas pressure

 

 

 

 

B) Dirty or partially clogged ODS/pilot

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten 1/4

 

 

trol valve

 

turn more

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

7.

Control valve damaged

7.

Replace control valve

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107068-01H

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Contents CLD3924PTA, CLD3924NTA OWNER’S Operation and Installation ManualWhat to do if YOU Smell GAS Winchester Oak Model ShownSafety Information Table of ContentsProduct Identification Local Codes Product FeaturesUnpacking AIR for Combustion and VentilationDetermining FRESH-AIR Flow for Heater Location Confined Space and Unconfined SpaceDetermining if You Have a Confined or Unconfined Space Ventilation AIR InstallationVentilation Air From Inside Building Ventilation Air From OutdoorsCheck GAS Type Minimum Fireplace Clearance to Combustible MaterialsMinimum Firebox Size Minimum Noncombustible Material Clearances If Not Using MantelMantel Clearances Determining Minimum Mantel Clearance when Using a HoodFloor Clearances Determining Minimum Mantel ClearanceInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Area of Various Standard Round FluesAttaching Flexible Gas Hose to Heater Gas Regulator Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping SystemEquipment Shutoff Valve Pressure Testing Heater Gas ConnectionsInstalling Front Log What to do if YOU Smell GAS Operating HeaterVariable Control Operation Lighting InstructionsTo Turn OFF GAS To Appliance Manual Lighting ProcedureShutting Off Heater Shutting Off Burners Only pilot stays litThermostat Control Operation Inspecting Burners Cleaning MaintenanceTechnical Service Service HintsReplacement Parts Observed Problem Possible Cause Remedy TroubleshootingMaintenance, Gas leak. See Warning statement at For Masonry and Factory-built Metal Fireplace Optional Positioning of Thermostat Sensing BulbSpecifications Illustrated Parts Breakdown Variable Manually-Controlled Winchester Oak Models Parts ListCLD3018NA CLD3018PA KEY Part Number CLD3018NA CLD3018PA Description QTY CLD3018PT CLD3924NTA CLD3924PTAParts List Parts Central AccessoriesOwners Registration Form Postage Required 107068-01H Warranty Information

SGS3124N, SGS3124P, CLD3018NT, CLD3018PT specifications

The Desa CLD3018PT, CLD3018NT, SGS3124N, and SGS3124P are innovative heating solutions designed for both practicality and efficiency. These products cater to the distinct needs of consumers looking for reliable heating options for their living spaces, workshops, or garages.

The CLD3018PT and CLD3018NT models stand out due to their portability and lightweight design. They feature advanced heating technology that ensures quick and consistent warmth, making them an ideal choice for temporary or supplemental heating. The CLD3018PT is equipped with a propane tank connection for efficient energy use, while the CLD3018NT integrates natural gas functionality, providing versatility in fuel source depending on consumer needs. Both models utilize an advanced safety system that includes automatic shut-off mechanisms and tip-over protection, making them safe for indoor and outdoor use.

On the other hand, the SGS3124N and SGS3124P models are designed for more permanent heating solutions. The SGS3124N operates on natural gas, making it an excellent choice for homeowners looking to minimize their carbon footprint. The SGS3124P provides a propane option, catering to users who may not have a natural gas line available. Both models are built with durable materials that ensure longevity and performance, even under heavy use. Their efficient heating technologies are capable of warming larger spaces quickly, making them suitable for workshops and other substantial areas.

In terms of features, all four models incorporate user-friendly controls that allow for easy temperature adjustment and settings management. The presence of safety features in these products reinforces their reliability, accommodating users' needs without compromising on safety.

Overall, the Desa CLD3018PT, CLD3018NT, SGS3124N, and SGS3124P represent a fusion of innovation, safety, and efficiency in the heating market. These models cater to a diverse range of heating needs, appealing to various customers from casual users who require portability to homeowners seeking a permanent heating solution. By emphasizing advanced technology and user safety, Desa continues to uphold its reputation for providing high-quality heating appliances.
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