Desa VGC30NR/PR, VGC24NR/PR Troubleshooting, Observed Problem Possible Cause Remedy

Page 25

Troubleshooting

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at ODS/pilot

2.

nected to ignitor cable

2.

Free ignitor cable if pinched

 

Ignitor cable pinched or wet

 

 

 

 

by any metal or tubing. Keep

 

3.

Broken ignitor cable

3.

ignitor cable dry

 

Replace ignitor cable

 

4.

Bad ignitor

4.

Replace ignitor

 

5.

Ignitor electrode positioned

5.

Replace pilot assembly

 

6.

wrong

6.

Replace pilot assembly

 

Ignitor electrode broken

 

7.

Battery not installed, battery

7.

Install new alkaline battery

 

 

power low or battery not

 

in electronic ignitor. Verify

 

 

installed correctly (electronic

 

battery is installed correctly

 

 

ignition models only)

 

 

 

 

 

 

 

 

When ignitor button is pressed,

1. Gas supply turned off or equip-

1.

Turn on gas supply or open

there is spark at ODS/pilot but

 

ment shutoff valve closed

2.

equipment shutoff valve

no ignition

2. Control knob not in PILOT

Turn control knob to PILOT

 

3.

position

3.

position

 

Control knob not pressed in

Press in control knob while in

 

4.

while in PILOT position

4.

PILOT position

 

Air in gas lines when installed

Continue holding down con-

 

 

 

 

trol knob. Repeat igniting op-

 

5.

Depleted gas supply (pro-

5.

eration until air is removed

 

Contact local propane/LP gas

 

6.

pane/LP only)

6.

company

 

ODS/pilot is clogged

Clean ODS/pilot (see Cleaning

 

 

 

 

and Maintenance, page 23) or

 

7.

Gas regulator setting is not

7.

replace ODS/pilot assembly

 

Replace gas regulator

 

 

correct

 

 

 

119162-01B

www.desatech.com

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Contents Patent Pending Remote-Ready Models VGC18NR/PR VGC24NR/PR and VGC30NR/PRAlso Design-Certified As Vented Decorative Appliances Safety Information Table of ContentsSafety Information 119162-01B Product Identification Product FeaturesLocal Codes UnpackingProviding Adequate Ventilation Air For Combustion VentilationDetermining FRESH-AIR Flow for Heater Location Ventilation Air From Inside Building Ventilation AIRVentilation Air From Outdoors InstallationCheck GAS Type Installation and ClearancesFor Vent-Free Operation Minimum Firebox SizeDetermining Minimum Mantel Clearance When Using a Hood Material Requirements for Distance a Safe InstallationMantel Clearances Log Set Floor ClearancesInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationArea of Various Standard Round Flues Diameter Chimney Minimum PermanentInstallation Items Needed Connecting to GAS SupplyNatural Dealer. See Accessories,Test Pressures Equal To or Less Than 1/2 Psig 3.5 kPa Checking GAS ConnectionsPressure Testing Heater Gas Connections Installing optional remote accessoriesInstalling Remote Receiver Installing LOGS, Embers and Lava Rock Installing SwitchInstalling Log #1 Operating Heater For Your Safety Read Before LightingLighting Instructions Manual Lighting Procedure,To Turn OFF GAS To Appliance Manual Lighting ProcedureOptional Hand-Held Remote OperationThermostat Series Model HRC200 On/Off Series Model HRC100Cleaning Maintenance Wiring DiagramKey Pad Lock Feature Inspecting BurnersLogs Burner Injector Holder Pilot Air Inlet HoleMain burner Observed Problem Possible Cause Remedy TroubleshootingMaintenance, Slight smoke or odor during See Checking Gas Connec Gas leak. See WarningService Hints SpecificationsTechnical Service Replacement PartsRemote-Ready Variable Control Models Illustrated Parts BreakdownVGC18NR, VGC18PR, VGC24NR, VGC24PR, VGC30NR, VGC30PR Parts List Illustrated Parts Breakdown and Parts List Accessories Lava Rock GA6060 Cleaning KIT GCKInformation video Fire Crackle CF6-A119162-01B Keep this Warranty Warranty InformationLimited Warranty VENT-FREE GAS LOG Heaters

VGC24NR/PR, VGC30NR/PR specifications

Desa VGC24NR/PR and VGC30NR/PR are innovative gas fireplaces designed to offer efficient heating solutions while enhancing the aesthetics of any living space. Both models combine advanced technology with user-friendly features, ensuring a comfortable and visually appealing experience for homeowners.

A standout feature of the VGC series is its remarkable BTU output. The VGC24NR/PR delivers a maximum of 24,000 BTUs, while the VGC30NR/PR can generate up to 30,000 BTUs. This substantial heating capacity makes these fireplaces suitable for various room sizes, providing warmth even in larger spaces. The adjustable heat settings also allow users to customize the warmth according to their preferences, promoting energy efficiency.

Another significant characteristic of the VGC24NR/PR and VGC30NR/PR is their realistic flame presentation. Utilizing advanced burner technology, these units replicate the look of natural wood burning fires. The flames dance against the backdrop of elegant logs or stones, creating a cozy atmosphere that enhances any interior décor. The visual experience is elevated by the optional ember bed lighting, which can provide an ambient glow, making the fireplace a focal point in the room.

Safety is a paramount consideration in the design of these fireplaces. Both models are equipped with built-in safety features, including an automatic shut-off system that activates in the event of a malfunction. Additionally, they meet stringent safety and emissions standards, ensuring that they are environmentally friendly choices.

Installation is straightforward with the VGC series, thanks to their ventless design that allows for flexibility in placement. These units can be installed in a variety of locations without the need for an external venting system, making them an ideal solution for both new constructions and remodels. The minimalist design also aids in space-saving, making it easy to integrate into compact living areas.

Furthermore, the Desa VGC24NR/PR and VGC30NR/PR come with user-friendly controls, including options for remote operation and wall switches, which add convenience to daily use. With their combination of efficiency, aesthetic appeal, and safety features, these gas fireplaces represent an excellent choice for anyone looking to enhance their home’s comfort and charm.
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