Quadra-Fire SAPPHIRE-D-PMH owner manual Troubleshooting, Symptom Possible Cause Corrective Action

Page 38

10 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

Symptom

Possible Cause

Corrective Action

1. After repeated trig-

a. Defective ignitor.

Check the spark at the electrode and pilot. If no spark and electrode

gering of the piezo

 

wire is properly connected, replace the ignitor.

button, the spark ignitor

 

 

b. Defective pilot or

Using a match, light the pilot. If the pilot lights, turn off the pilot and

will not light the pilot.

misaligned electrode

trigger the piezo button again. If the pilot lights, an improper gas/air

 

 

(spark at electrode).

mixture caused the bad lighting and a longer purge period is recom-

 

 

mended. If the pilot will not light, ensure the gap at the electrode and

 

 

pilot is one-eighth (1/8) inch to have a strong spark. If the gas is OK,

 

 

replace the pilot.

 

c. No gas or low gas

Check the remote shut-off valve from the appliance. Usually, there is

 

pressure.

a valve near the gas main. There can be more that one (1) valve from

 

 

the appliance and the main.

 

d. No LP in tank.

Check the LP (propane) tank. You may be out of fuel.

2. The pilot will not stay

a. Defective thermo-

Check that the pilot flame impinges on the thermocouple. Clean and /

lit after carefully follow-

couple.

or adjust the pilot for maximum flame impingement.

ing the lighting instruc-

 

 

tions.

 

Ensure that the thermocouple connection at the gas valve is fully

 

 

inserted and tight (hand tighten plus 1/4 turn).

 

 

Disconnect the thermocouple from the valve, place one millivolt lead

 

 

wire on the tip of the thermocouple and the other meter wire on the

 

 

thermocouple copper lead. Start the pilot and hold the valve knob in. If

 

 

the millivolt reading is less than 15mV, replace the thermocouple.

 

b. Defective valve.

If the thermocouple is producing more than 15 millivolts, replace faulty

 

 

valve.

3. The pilot is burning,

a. ON/OFF switch or

Check the ON/OFF switch and wires for proper connections. Place the

there is no gas to the

wires defective.

jumper wires across the terminals at the switch. If the burner comes on,

burner, the valve knob is

 

replace the defective switch. If the switch is OK, place the jumper wires

in the ON position, and

 

across the switch wires at the gas valve. IF the burner comes on, the

the ON/OFF switch is in

 

wires are faulty or connections are bad.

the ON position.

 

 

b. Thermopile may

If the pilot flame is not close enough physically to the thermopile, adjust

 

not be generating

the pilot flame.

 

sufficient millivoltage.

Be sure the wire connections from the thermopile at the gas valve ter-

 

 

 

 

minals are tight and that the thermopile is fully inserted into the pilot

 

 

bracket.

 

 

Check the thermopile with a millivolt meter. Take the reading at TH-

 

 

TP&TP terminals of the gas valve. The meter should read 325 millivolts

 

 

minimum, while holding the valve knob depressed in the pilot position,

 

 

with the pilot lit, and the ON/OFF switch in the OFF position. Replace

 

 

the faulty thermopile if the reading is below the specified minimum.

 

 

With the pilot in the ON position, disconnect the thermopile leads from

 

 

the valve. Take a reading at the thermopile leads. The reading should

 

 

be 325 millivolts minimum. Replace the thermopile if the reading is

 

 

below the minimum.

38

Quadra-Fire • Sapphire • 7055-116 Rev. D • 6/11

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Contents Do Discardnot What to do if you smell gasDo not Discard this Manual Serial Number Model Name Mfg DateTable of Contents 1Listing and Code Approvals Manufacturer Requirements Requirements for the Commonwealth of MassachusettsBELOW. Keep Clear of ALL Obstructions Tools and Supplies Needed Design & Installation ConsiderationsGetting Started Inspect Appliance & ComponentsDesign Purposes only Selecting Appliance LocationClearances to Combustibles 4Termination Locations Vent Termination Minimum ClearancesAlcove Applications Use of Elbows Vent InformationVenting Components Measuring StandardsHow to Use the Vent Graph Venting Guidelines for Horizontal RunsType C 45 Elbow in Corner Installation Type a Up and Out InstallationType B Straight Out Installation Horizontal Termination203mm Step Vertical Termination Direct Vent PipeStep Twist-lock the vent cap and seal Cathedral Ceiling Class a Metal Chimney Existing Masonry Chimney Type a Type C Up & Out Installation Type D Hearth MountType a & B Co-Axial to Co-Linear Fire Risk Explosion Risk Retro Connector Fuel Conversions Installation Propane LP Natural GasGas Information Converting to LP GasValve Regulator Replacement Screws Rubber Gasket Identification Label FGas Pressures Gas Connection PressureHigh Altitude Installations Check for GAS LeaksWire Size Max. Length Recommendation for WireConnecting to the Appliance Electrical InformationIgnitor SwitchStanding Pilot Ignition System Wiring ValveRemove Shipping Materials Appliance SetupAccessories Top to Rear Vent ConversionLeg Leveling System Baffle Installation/AdjustmentBrick Installation Embers Positioning the LogsMineral Wool Glass Door Assembly Optional Blower Installation Do not use substitute materialBlower Shutter Adjustment Controls Operating InstructionsBefore Lighting Appliance For Your Safety Read Before Lighting Lighting ApplianceAfter Appliance is Lit Frequently Asked QuestionsInitial Break-in Procedure Troubleshooting Symptom Possible Cause Corrective ActionBe Placed in this Opening Maintaining and Servicing Your Appliance After servicingMaintenance Tasks Inspect Necessary. USE Caution When CLEANING/HANDLING Ceramic BurnerAppliance Dimension Diagram Reference MaterialsVent Components Diagram Mm inner pipe 6-5/8 in mm outer pipeSimpson Vent Components ListDescription Dura-VentDescription Dura-Vent HHT SLPSimpson Termination Caps & KitsPart number list on following Log Set AssemblyService Parts 19 18At Depot StockedDescription Comments Part Number BK-GASLPK-30K StockedNGK-30K Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Contact Information

SAPPHIRE-D-CSB, SAPPHIRE-D-PMH, SAPPHIRE-MBK, SAPPHIRE-D-MBK specifications

The Quadra-Fire Sapphire series of fireplaces, which includes the Sapphire-D-PMH, Sapphire-D-CSB, Sapphire-D-MBK, and Sapphire-MBK models, epitomizes modern heating technology combined with elegant design. These units are meticulously engineered to enhance both efficiency and aesthetics, making them perfect additions to contemporary living spaces.

One of the standout features of the Sapphire series is its advanced combustion technology. The fireplaces utilize a patented Clean Burn technology. This innovation ensures that the combustion process is as efficient as possible, resulting in reduced emissions and maximizing heat output. With lower particulate emissions, these models not only provide warmth but do so in an environmentally conscious manner.

In terms of performance, the Sapphire fireplaces are designed to deliver consistent and radiant heat. With their powerful heating capabilities, they can warm up large areas, making them suitable for homes of various sizes. The efficient design helps to distribute heat evenly throughout a room, eliminating cold spots and ensuring comfort in all corners of your living space.

The design aesthetics of the Sapphire series is equally impressive. The models feature a sleek, modern design complemented by a large viewing area, allowing for an unobstructed view of the mesmerizing flames. The glass is designed to remain clean for longer periods, thanks to the sophisticated airflow management system that directs air over the glass surfaces, reducing soot buildup.

Customization options are another notable characteristic of the Sapphire series. Homeowners can choose from various finishes and styles to match their home’s decor. The units are available in both traditional and contemporary designs, allowing for versatility in different architectural settings.

The Sapphire-D-PMH model is equipped with a programmable thermostat for added convenience and efficiency. This technology allows users to set the desired temperature, ensuring that their space remains comfortable without unnecessary manual adjustments.

On the other hand, the Sapphire-D-CSB model features an innovative fuel management system that optimally uses wood fuel for extended burn times. This means less frequent refueling and more time spent enjoying the warmth and ambiance the fireplace provides.

The Sapphire-D-MBK and Sapphire-MBK models are designed with durability and longevity in mind. Each unit is constructed from high-quality materials that are built to withstand extreme temperatures while maintaining structural integrity over time.

In summary, the Quadra-Fire Sapphire series combines advanced technology, unique design, and high efficiency. With features like Clean Burn technology, customizable options, and smart fuel management systems, the Sapphire fireplaces offer not just heat, but a stylish centerpiece for modern homes.
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