Samsung UE50F6130AKXRU Remote control does not work below, BD players, There is no picture/video

Issues	Solutions and Explanations
No Picture, No Video
	• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
The TV will not turn on.	• Make sure the wall outlet is working.
	• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “The
	remote control does not work” below.
	• Ensure the Sleep Timer is set to Off in the Time menu.
The TV turns off automatically.	• If your PC is connected to the TV, check your PC power settings.
	• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
	• When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if there is no signal.
You can not play 3D videos in some	• Take out the disk from player and put it again, or restart the BD player.
of the BD players.
	• Check cable connections (remove and reconnect all cables connected to the TV and external devices).
	• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the TV
There is no picture/video.	input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.
	• Make sure your connected devices are powered on.
	• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.
	• Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection
	• Make sure the Aerial cable is connected securely.
The TV is not receiving all channels.	• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - Setup (Initial
	setup) and wait for all available channels to be stored.
	• Verify the Aerial is positioned correctly.
The picture is distorted: macro block	• Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports and
	action movies.
error small block, dots, pixelization
	• A low signal can cause picture distortion. This is not a TV issue.
Others
The picture will not display in full	• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.
	• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV.
screen.
	• Adjust the picture size options on your external device or TV to full screen.
	• Replace the remote control batteries with the poles (+/–) in the right direction.
The remote control does not work.	• Clean the sensor’s transmission window on the remote.
	• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control	• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for
doesn’t turn the TV on or off, or
	the SAMSUNG TV code.
adjust the volume.
A “Mode Not Supported” message	• Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.
appears.
There is a plastic smell from the TV.	• This smell is normal and will dissipate over time.
The TV Signal Information is
unavailable in the Self Diagnosis	• This function is only available with digital channels from an Aerial / RF / Coax connection.
Test menu.
TV is tilted to the right or left side.	• Remove the stand base from the TV and reassemble it.
There are difficulties assembling the	• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a magnetized
stand base.	screw driver.
The Broadcasting menu is grey out	• The Broadcasting menu is only available when the TV source is selected.
(unavailable).

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