Issues | Solutions and Explanations | |
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No Picture, No Video |
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| • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. | |
The TV will not turn on. | • Make sure the wall outlet is working. | |
• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “The | ||
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| remote control does not work” below. | |
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| • Ensure the Sleep Timer is set to Off in the Time menu. | |
The TV turns off automatically. | • If your PC is connected to the TV, check your PC power settings. | |
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV. | ||
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| • When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if there is no signal. | |
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You can not play 3D videos in some | • Take out the disk from player and put it again, or restart the BD player. | |
of the BD players. | ||
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| • Check cable connections (remove and reconnect all cables connected to the TV and external devices). | |
| • Set your external device’s (Cable/Set top Box, DVD, | |
There is no picture/video. | input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV. | |
• Make sure your connected devices are powered on. | ||
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| • Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control. | |
| • Reboot the connected device by reconnecting the device’s power cable. | |
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Aerial (Air/Cable) Connection |
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| • Make sure the Aerial cable is connected securely. | |
The TV is not receiving all channels. | • Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - Setup (Initial | |
setup) and wait for all available channels to be stored. | ||
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| • Verify the Aerial is positioned correctly. | |
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The picture is distorted: macro block | • Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports and | |
action movies. | ||
error small block, dots, pixelization | ||
• A low signal can cause picture distortion. This is not a TV issue. | ||
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Others |
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The picture will not display in full | • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents. | |
• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV. | ||
screen. | ||
• Adjust the picture size options on your external device or TV to full screen. | ||
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| • Replace the remote control batteries with the poles | |
The remote control does not work. | • Clean the sensor’s transmission window on the remote. | |
| • Try pointing the remote directly at the TV from 5~6 feet away. | |
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The cable/set top box remote control | • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for | |
doesn’t turn the TV on or off, or | ||
the SAMSUNG TV code. | ||
adjust the volume. | ||
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A “Mode Not Supported” message | • Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly. | |
appears. | ||
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. | |
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The TV Signal Information is |
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unavailable in the Self Diagnosis | • This function is only available with digital channels from an Aerial / RF / Coax connection. | |
Test menu. |
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TV is tilted to the right or left side. | • Remove the stand base from the TV and reassemble it. | |
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There are difficulties assembling the | • Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a magnetized | |
stand base. | screw driver. | |
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The Broadcasting menu is grey out | • The Broadcasting menu is only available when the TV source is selected. | |
(unavailable). | ||
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